Payment Options - Telephone Banking
FNB Card Customer Information
How to Register
You will need:
• Achequeaccountorasmart accountnumber.• AnATMPINnumber.
Then:
• ContacttheCallsharenumberand theConsultantwillrouteyourcall totheIVRsystem.• YouwillneedtotypeinyourATM PINnumberonthetelephonepad andthenconfirmthePINnumber bypressingthe#button.• Thevoicewillrequestyoutomake upa5-digitPINnumber. Confirmthisnumberwitha#key• Thecallwillnowberoutedbackto aConsultant.• TheConsultantwillexplainthe processandansweranyquestions youmayhave.
Now you are registered.
• BalanceenquiriesonallFNB bankingaccounts.• TransfersbetweenFNBAccounts.• Monthlyaccountpayments.• Stopdirectdebitordersand/orcheques.• AccessinformationaboutFNBproducts andservices.• Requestbankstatementsexcluding Homeloanandcreditcardstatements.
Telephone Banking
ThisisafacilitywhereaverbalinstructionisgiventoaconsultantoryoucanuseourIVRsystem(InteractiveVoiceResponse)toeffectfundsasperyourinstructions.
You can now pay your credit card account by making one call wherever you are.
Benefits
How to Transact
Afterregistration,theconsultantwillassistyoutolinkyourcreditcardaccounttoyourbankaccount.
You may transact immediately.
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.
Payment Options - Cellphone Banking
FNB Card Customer Information
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.
How to Register
Setupabeneficiaryonyouraccountthroughanyofthefollowingchannels(Youneedyourchequeaccountnumberand/orcreditcardaccountnumber):
• FNBInternetBankingon www.fnb.co.za• TheFNBCellphoneBankingHelpline on 0861 313 210• AnyFNBBranch• AnyFNBATM
How to link your beneficiaries (i.e. Telkom account)
Youcanlinkthebeneficiariesonwww.fnb.co.zaoryoucancallthecontactcentretoassistyou.Pleaseremembertohavethebankingdetailsofthebeneficiaryonhand.
Benefits
You are able to:
• Makebalanceenquiries
• MaketransfersbetweenFNBaccounts
• Makemonthlyaccountpayments
• Makeinter-accounttransfers
• Getmini-statements
How to Transact
Therearetwomethods:
1. SMS Method
•Onceyourbeneficiaryhas beenloaded,allyouneed todoissendanSMSas follows:
•PAY<AMOUNT>TO <BENEFICIARY>FROM <ACCOUNTKEYWORD> TO31321
2. Dial Method
•Onyourcellphonepress*120* 321#andpressthecallbutton
•Awelcomemessagewillappear –keyinyour5-digitPINnumber, followthemenuandmakeyour selection.
You can now pay your credit card account by sending one SMS, wherever you are.
FNB Card Customer Information
Payment Options - Cash Payments
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.
Youwillneedtocompleteadepositslip,statementtear-offsliporpayusingyourcard.Remembertouseyour16-digitcreditcardnumberasareferenceforpayments
Yourpaymentwillreflect (onyourcreditcardaccount)withinamaximumof24hours
YoucanmakeapaymentatanyFNBbranchduringofficehoursandonSaturdaysbetween8h30and11h00
Presentyourdepositslipandcashtoateller/consultanttoprocessyourpaymenttoyourcreditcardaccount
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4A cash payment is one of the ways you can pay your credit card account.
Please note:•Acashdepositfeeischargedifyoupaycashintoyourcreditcardaccount•Toavoidthischarge,werecommendthatyouuseoneoftheeasyelectronicpaymentmethods
FNB Card Customer Information
Payment Options - Cheque Payments
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.
How to complete a cheque
Thefollowingmandatoryfieldsmustbecompleted:• Date• Payeename(Customername)• Amountinwords• Amountinrandsandcents(must correspondwithamountinwords)• Signature• Your16-digitcardnumbershouldbe visibleonthechequeasreferencefor payment• Crossyourcheque
Pleasenotethatthechequemustbemarked“not transferable” or “not negotiable” boldlyacrossthefaceofthecheque.Thereasonforthismarkingisthata“nottransferable”chequecanonlybepaidintoabankaccountinthenameofthepersontowhomthechequehasbeenmadeout.FNBdoesnotacceptpost-dated cheques.
How to process cheque payments
YoucanmakeapaymentatanyFNBBranchduringofficehoursandonSaturdaysbetween8h30and11h00
Branch
Youwillneedtocompleteacheque and deposit sliporuseyourcard.
Remembertouseyour16-digitcreditcardnumberasareferenceforpayments.
Presentyourdepositslipandchequetotheteller/consultantsoyourpaymentcanbeprocessedtoyourcreditcardaccount.
Yourpaymentwillreflectonyourcardaccountwithin24hours.Pleaserememberthataclearance periodwillapply.Thisistheperioddeterminedbythebanktoensurefundsarehonoured.
Youwillneedtocompleteacheque(seehowtocompletealongside)andpostitinasealedenvelopeto:FNBCard,P.O.Box1420,Johannesburg,2000.
Post
Onreceiptofthecheque,FNBCardwillprocessyourpaymenttothecreditcardaccountnumberprovided,andyourchequeaccountwillbedebitedwiththeamountthathasbeenauthorised.
Yourcardaccountisnowcreditedandtheavailabilityofthefundsissubjecttoaclearanceperiod.Shouldyouwishtoclearyourfundsorthatofathirdpartychequeimmediately,youwillhavetoobtainspecialclearancefromyourBank.
Pleasenote:thispaymentmethodisnotrecommended,aschequesareoftenmisplacedinthepost.Achequeissubjecttosevendays“unclearedeffects”and,ifposted,couldalsobedelayedorintercepted.FNBCarddoesnotacceptresponsibilityforlossortheftofsuchcheques.Inaddition,itisofutmostimportancethatthechequebemadeoutinthenameoftheCardholdertopreventmoniesgoingtoincorrectaccounts.
Please note that split cheques will not be accepted
FNB Card Customer Information
Payment Options - Internet Payments
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.
What is Internet Banking?
ThisisarangeofbankingservicesthatisaccessibleovertheInternetforyoutomakepaymentsatyourconvenience.ItenablesyoutolinkyouraccountdetailstoyourcreditcardviaFNBInternetBankingandtodotransfersonline.InternetBankingpaymentscanalsobemadefromortootherFinancialInstitutions.
How to make a payment
• LogintoInternetBanking
• Clickon“Transfers”
• Clickon “between my accounts”
• Selecttheaccountfromwhichyou willtransfer(e.g.chequeaccount)
• Selecttheaccounttowhichyouwill transfer(e.g.FNBSilverCreditCard)
• Typeinyourtransferdescription,i.e. whatwillappearonyourcheque account(e.g.Cardpayment)for easyidentificationandreconciliation purposes
• Typeinthetransferreferencethat willappearonyourcreditcard account(e.g.Cardpayment)foreasy referenceandreconciliationpurposes
• Typeintheamountthatyouwould liketotransfer
• Click“transfer”toproceed(be carefulnottoclicktransfermorethan oncetoavoidtransferringtwice)
• Onceyourtransferiscomplete, youwillreceiveareferencenumber confirmingthatyourtransferwas successful
What you need
• AcomputerwithInternetaccess.
• AvalidFNBaccountandaPINto register,togetherwithaSouthAfrican identitynumber.
How to Register
If you are using Internet Banking
YoucanaddFNBCardasanaccountoptionandthensimplytransfertheamountelectronicallyeverymonth.
To make sure you can pay your FNB Credit Card quickly and efficiently, we have put together this easy guide to tell you everything you need to know.
• Gotowww.fnb.co.za
• Clickonthe“register”optioninthe InternetloginboxoftheFNBwebsite
• Selectthe“InternetBanking”check box(readtermsandconditions beforeproceeding)
• Clickon“continue”andfollowthe prompts
• Onceyourpersonaldetailshave beenentered,avalidationcallwill followwithin48hoursandyouwill receiveanaccessnumberandaPIN code.
• Youarenowready,sositback,relax andbank.
You will be able to make inter-account transfers immediately.
You are able to set up future dated/ recurring payments to be credited to your Card account.
• Visitwww.investec.co.za• ToaddFNBCardasabeneficiary, clickon‘Investecapproved beneficiary’.• OneoftheoptionsavailableisFNB Card.• Completetherequireddetails includingyour16-digitFNBCard number.• TheFNBCardbeneficiarywillappear underthebeneficiarylist.• Whenthebeneficiaryisloaded,go tothepaymentoptiontopayyour FNBCreditCard.If you have any questions, please call Investec on (011) 286 9663.
• Visitwww.nedbank.co.za• Select‘changealistofbeneficiaries’.• Selecttoaddan‘approved beneficiary’.• Select‘F’toaddyourFNBCredit Card.• Inputthe16-digitcreditcardnumber.If you have any questions, please call Nedbank on 0860 11 5060.
• Visitwww.absa.co.za• IfyouareregisteredforABSAInternet banking,youcancreateFNBCard asabeneficiaryunder‘own-defined payments’.• Clickon‘createbeneficiary’.• Ascreenwillopenwhereyoucan completethedetailsofthe beneficiary,includingthenamei.e. yourFNBCard,andthe16-digitcard numberintheaccountnumberfield.• Youcanthengoto‘paybeneficiary’ andmakeapayment.Allyouhaveto doisselectFNBCardinthe“List ofbillpaymentbeneficiaries”and inserttheamount.If you have any questions, please call ABSA on 0860 166 177.
STANDARD BANK
• Visitwww.standardbank.co.za.• Select‘addanewCDI’.• Youcanthenselectabeneficiary name,inthiscaseyourFNBCreditCard.• Typeinabeneficiaryreference number,whichisyour16-digitFNB CreditCardnumber.If you have any questions, please call Standard Bank on 0860 123 000.
FNB Card Customer Information
Payment Options - Internet transfers work differently for each Internet Banking site:
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.
INVESTEC NEDBANKABSA
It takes up to a maximum of three days (depending on the relevant Bank) for the Internet payment from other Banks to reflect on your FNB Credit Card.
Payment Options - Swift Payments
FNB Card Customer Information
Swift Payments
• S.W.I.F.T.(SocietyoftheWorldwideInternetFinancialTelecommunication)isthebank-ownedco-operativeservingthefinancialcommunity.
• Itenablesyoutomakepaymentsfromoverseaswhilstyou’reonholiday.
How to make SWIFT Payments
Ifyouwanttomakeapayment,pleaseprovidethefollowinginformationtoaVisaaffiliatedbank:
• RecipientInstitution:FirstNationalBankCardDivision
• Address:3FirstPlace,5thfloor,FinancialOperations,BankCity,Johannesburg2000
• UsetheSWIFTnumber:FIRNZAJJA
• Customerdetails(nameandsurname,contactnumbers,16-digitcreditcardnumber)
• Informationgetsprocessedandpaymentcredited
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.
4 EASY STEPS
Payment Options - Direct Debit Order
FNB Card Customer Information
Direct Debit Order
• AdirectdebitorderisawritteninstructionfromyourselftoFNBCard,whichgivesFNBauthoritytodebityourtransactionalaccountandcredityourCardaccount.Westronglyrecommendthatyoupayyourcreditcardusingadebitorderfacility,asitisthemostefficientandreliablemethod.
Toapplyforadirectdebitorderyouarerequiredtosupplyuswiththefollowinginformation:• Bankaccountnumber• Branchcode• Branchname• Accounttype• Cardaccountnumber• Amount(ifyouwantaspecific fixedamounttobededucted)• Nameandsurname• Paymentoption,i.e.full,fixed or minimumPlease ensure that the written instruction is signed by the account holder.
Faxorpostyourdebitorderinstructiontous.Youwillfindtheforwardingdetailsonyourstatementoryoucanrefertotheattachedcontactdetailssheet.
Other important details to know regarding Direct Debit Orders
• Youmustensurethatthedebitorder instructionforwardedtoFNBCardiscorrect.• Pleasenotethatyourdebitorderwillbe effectiveifloadedbeforeyournextstatement date,e.g.IfyourStatementDateis3February, andyourDueDateis28February,youneed toforwardthedetailsonorbefore2February (amonthinadvance)toensureyourdebit ordergoesoffyouraccounttimeously.• Shouldyouwishtochangethefirstpayment date,pleaseindicatethisonyourrequestform.• Itisimportanttoknowthatyouhave3options topayviadebitorder,namelyfull,fixedor minimum. (N.B… If the minimum payment exceeds the fixed amount the minimum amount will be debited)• Regularlycheckyourstatementtoensurethat thecorrectamountisdebited.• Thedebitorderwillautomaticallybecancelled shoulditbereturnedasinsufficientfundsby yourbankaftertwoconsecutivetimes,andthe relevantfeeswillbecharged.
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Theagentwillcaptureyourrelevantdetailsonreceiptoftheinstruction.
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4Onthepaymentduedate,youramountpayable(eithertheminimumamountdueorthefullamountowing)willautomaticallybedeductedfromyourbankaccountandyourcreditcardaccountwillbecreditedsubjecttooneday“unclearedeffects”.Afixedamountcanalsobedeductedandcreditedmonthly,whichwillensurethatyouraccountisalwaysingoodstanding.
Benefits
•Yousavetimeandmoney.•Yousaveoncashdepositfees.•Youavoidthetroubleofwriting andsendingcheques.•Settingupadebitorderisfree.•Avoidlatepaymentandoverlimitfees.
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.
Payment Options - ATM Transfer
FNB Card Customer Information
ATM
ATM Transfers
• AllowsyoutouseyourcreditcardatanATM,accessallyourFNB accountsanddoallyourbankingtransactions.YoucanuseyourCardtodrawcashfromyourchequeaccount,makeinter-account transfers,paybillsandlinkthirdpartyaccountsforpayments.
1. VisityourFNBBranchtolinkyour bankaccounttoyourcreditcard.2. Transferyourpaymentfromyour transactionalaccounttoyourFNB CreditCardattheATM.
2 EASY STEPS Benefits
• BymakinguseoftheATM paymentmethod,you’resaving yourselftimeandmoney.• Youcantransact24hoursa day,7daysaweek.• IfyoubankwithFNB,the paymenttransferwillreflect immediately.• Itisaverysafemethodof payment,butrememberto alwaysapplysafetyprinciplesat anATM.
• AttheATM:InserttheATMcard oryourcreditcard.Youwillbe requiredtoenteraPIN.• Alistofoptionsisdisplayedand oneofthemwillbeto“transfer” funds.• Followthedisplayedinstructions andyouraccountswillbecredited electronically.
How to transfer at the ATM
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.
Payment Options - Inter-account Transfers
FNB Card Customer Information
ATM
What are Inter-account transfers?
Asafeandeasywaytotransfermoneyfromlinkedaccounts.TransferscanbedoneatanATM,FNBBranch,orthroughInternetandTelephoneBanking.
How to transact on the ATM
1. InserteitheryourFNBCheque CardorFNBCreditCardatthe ATM.2. YouwillberequiredtoenteraPIN number.3. Alistofoptionsisdisplayedand oneofthemwillbe“Transfer Payments”.4. Select “Transfer Payments”.5. Thenselect“Transfer between own accounts”.6. Selecttheaccountfromwhich youwilltransferfunds(e.g.cheque account).7. Selecttheaccounttowhichyou willtransferfunds(e.g.FNBSilver CreditCard).8. Entertheamountthatyouwould liketotransfer.9. Aconfirmactionscreenwillbe displayed.Ifthisiscorrect,press theproceedbutton.10. Onceyourtransferiscompleted, youwillreceiveanATMslip confirmingyourtransferwas successful.
• Youridentitydocument• YourFNBchequeaccountnumber
OnceyourFNBaccountsarelinkedyoumaytransactimmediately.
You will need
Requirements
FNBaccountsmustbelinked.
How to link my accounts?
ThiscanbedoneatanFNBBranchorviathetelephone,whereaserviceconsultantwillprocessyourrequest.
Youcanmakeaninter-accounttransferatanFNBBranchduringofficehours.1.Requestaninter-accounttransfertobedonebyateller/serviceconsulant.
2.Theteller/serviceconsultantwill confirmifyouraccountsarelinked.
3.YouwillberequestedtoswipeeitheryourFNBChequeCardorFNBCreditCardthroughaspeedpointmachine.
4.ThiswillpromptyoutoenteraPINnumber.
5.Confirmwiththeteller/serviceconsultantwhichaccountsthefundsmustbetransferredfromandto.
6.Youwillreceiveaslipconfirmingyourtransferwassuccessful.
How to transact at an FNB Branch
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.
Payment Options - Electronic Service Option
FNB Card Customer Information
What is the Electronic Service Option?
TheElectronicServiceOption(ESO)isapricingoptionthatwillsaveyouR45 on yourannualcreditcardmembershipfees.Tobenefitfromthisoption,adoptionofthefollowingismandatory:
• TakingupoffreeinContactservice.• Receivingyourmonthlystatementvia e-mail,asopposedtopaper.• Electronicpayment(i.e.debitorder, Internet,inter-account,SmartorATM transfersorbyCellphoneor TelephoneBanking)ofthefull,fixedor minimumamountdue.
ShouldyouoptfortheESO,pleasebeawarethatanycashorchequepaymentswillattractadditionalcharges.
How to Register
WerequirethefollowingdetailsinordertoregisteryoufortheESO.Simplyfaxthedetailsto0113710512ore-mailfnbcardeso@fnb.co.za
• Fullname• Cellnumber• E-mailaddress• FNBCreditCard/PetroCardaccountnumber/s• AdditionalFNBCreditCardaccounts• Signature
Debit Order Option• DirectDebitOrderdetails• BankAccountnumber• Branch• Branchcode• Bank
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.
Contact Details
FNB Card Customer Information
Can I change my limits?Yes,toadjustyourlimit,pleasecall0113525522
Can I have a Debit Order facility?Yes,tosetupaDebitOrderfacility,[email protected]
Can I obtain further information regarding S.W.I.F.T. Payments?Yes,contact0113692800
Can I obtain further information regarding Internet Payments?Yes,contact0860328257
Can I register for Telephone Banking?Yes,toregisterforTelephoneBanking,contacttheCallsharenumber0860112244
Can I link beneficiaries on my account for Cellphone Banking?Yes,tolinkbeneficiariesonyouraccount,visitourwebsiteonwww.fnb.co.zaorcontactthecallcentreon0861313210
Can I request my statements to be e-mailed to me?Yes,contact0113692800
Can I register for the Electronic Service Option?Yes,faxthedetailsto0113710512ore-mailthedetailstofnbcardeso@fnb.co.za
Can I speak to someone regarding outstanding credit card debt?Yes,contactouragentson0113525369andtheywilldiscussthevariousoptionswithyou.
Can I register for Internet Banking?Yes,contact0860328257
FirstNationalBank-adivisionofFirstRandBankLimited.AnAuthorisedFinancialServicesProvider.