Coaching Staff Members to Improve Program Quality
Tyler Richendollar, M.Ed.Program Specialist
Ice Breaker – Ideal Coach
Workshop Goals• Define Coaching for OST•Characterize Coaching for Quality ↑•Articulate a Viable Coaching Model•Develop Techniques to Motivate Staff
Workshop Takeaways• A Plan for Implementing Coaching•Organizers to Support Coaching Process• Tools to Support Staff Members PD
Workshop Agenda• Coaching vs. Everything Else (10 min)• Effective Coaching – Why & What (30 min)• Coaching for Quality – How (45 min)• Building Staff Buy-in/Growth (30 min)• Continuing the Process (45 min)
What is Coaching?
Coach – One who carries others to a goal.
(c. 1830 – Oxford University)
What ISN’T Coaching• Supervision• Mentoring• Curriculum implementation• Direction giving• Delivering consequences
Well, Why Isn’t That Coaching?Research shows there is not a clear
definition.
BUT
We can characterize what a coach does.
Characteristics of Non-CoachesThe Boss:
• Direction giver• Manager• Disciplinarian
Characteristics of Non-CoachesThe Supervisor:
• Similar to boss• Projects w/ big groups• Fixes problems
Characteristics of Non-CoachesThe Mentor:
• Long term (1 yr+)• Naturally occurs• Set goals as needed
Characteristics of Non-CoachesThe Consultant:
• External advisor• Data collector• Big picture goals
Characteristics of Non-CoachesThe Colleague:
• Cheerleaders• Brain-stormers• Partners
The Coach
Who Can Be a Coach?
Almost anyone!
Characteristics of the CoachThe Coach:
• Relationship builders• Goal-orienters• Resource developers
Characteristics of the CoachTypical Coach Background:• Expert/Experienced• Targeted Content Knowledge• Credentials
Characteristics of the CoachKey Mindsets:• Everyone can be developed• People want to grow• People want to succeed
Coaches are role models
Group Game
Quality Improvement Bingo
Debrief
What techniques have we used?
Break
5 minutes
DHS-PHMC Approach:• Continuous Quality Improvement
DHS-OST Coaching for CQI
DHS-OST Coaching for CQIThe Coaches:• High education levels• Average 7 year of exp.• Targeted skill areas
Game: Order the Process
External EvaluationData Analysis
Self-Assessment Coaching
1. External Eval.2. Self-Assessment 3. Data Analysis4. Coaching5. External Eval.6. Self-Assessment
Mentoring
Self-Assess
Data Analysis
Coaching Support
ExternalEval
CoachingSupport
External Evals
It’s Effective:• Statistically significant changes
Why Coaching?
Center for Youth Program Quality, 2013
It’s transformative:• Staff growth• Prepares for change• Outcomes
Why Coaching?
It’s intentional:• Feasibility• Data driven• Performance measurement
Why Coaching?
Memorable quotes“…What coaching is all about is taking players and analyzing their
ability, and putting them in a position where they can excel within the framework of the team winning.”
“Success comes from knowing that you did your best to become the best that you are capable of becoming.”
Preparing Staff Members
What do you want to get out of coaching?For staff members (or colleagues)?
Your youth?Your program/organization?
Small Group Discussion:
Coaching can help achieve these things!
Small Group Discussion:
Preparing Staff
Coaching in Action
Maintain the Cycle
Coaching for Quality
Create the Culture:• Team Building• Conduct inventories• Meaningful growth
Preparing Staff for Coaching
Know your team:• Gather qualitative data• Seek first to understand
Inventories Are Fun
Sample InventoriesComplete inventories in groups.
Discuss results.Share.
Inventories
MBTI
Learning StylesWhat was your strongest style?
How can this inform work as a coach?
Example from the SystemH&S Learning Center:• Support in Human Relationships• Staff / Director divide• Used above two inventories
Create the Culture:• Team Building• Conduct inventories• Meaningful growth
Preparing Staff for Coaching
Growth = Change, Change = Challenge
• Craft your language• Not punitive PD+• Youth outcomes
Meaningful Growth
Change is Necessary:• Set Goals• Empower teammates• Exit strategies
Meaningful Growth
Setting Goals:• External evaluation• Self-assessment
Meaningful Growth
Evaluation & Assessment Tools:• Compiled in-house (not research based)• Pre-designed, researched
Meaningful Growth
Video Sample: Cartoon ClubEvaluate activity implementation
Discuss in group
Meaningful Growth
Setting Goals:• Examine data• Data driven decisions• Set actionable goals
Meaningful Growth
Sample Goals:• “Staff member will implement at least three kinds of transition activities during the program.”• “SM will draft at least two lesson plans each week that list an intro, body, and end.”
Meaningful Growth
Sample Goals:• Who, what, where, how?
Meaningful Growth
Sample Goal PracticeUsing your evaluation, create two goals for
the staff members in the video
Meaningful Growth
Final Notes on Goals:• Collaboration necessary• Strengths and Weaknesses
Meaningful Growth
The Set-up:• Gather data• Analyze data• Set goals/plan
Coaching in Action
Time to PlanHow will we…?
When will we…?How do we know…?
Coaching in Action
Who, when and how we will:• Plan• Evaluate & self-assess• Implement, Practice, Observe• Research, Attend PD
Coaching in Action
(maintained?)
Planning in Small GroupsWork in small groups
Discuss ideas, review documentsChart it out
Coaching in Action
Preparing Staff
Coaching in Action
Maintain the Cycle
Coaching for Quality
Timeline:
Maintain the Cycle
Center for Youth Program Quality, 2013
Data? What data?• First cycle• Compare to baseline• Revisit goals
Maintain the Cycle
Data? What data?• Identify changes• Keep or new ideas?
Maintain the Cycle
Coaching is a Challenge.“Failure is not fatal, but failure to change might be.”
“Success is never final, failure is never fatal. It's courage that counts.”
“It is hard to fail, but worse never to have tried to succeed.”
Maintain the Cycle
Celebrate Your Successes!• Title promotions • Awards/Scholarships• Praise, Mentoring
Suggestions?
Maintain the Cycle
For Managers, Directors:• Partnerships• Research, Grants• Community Involvement
Maintain the Cycle
For Managers, Directors:• Difficult conversations• Staff member attitudes
Maintain the Cycle
Workshop Goals• Define Coaching for OST•Characterize Coaching for Quality ↑•Articulate a Viable Coaching Model•Develop Techniques to Motivate Staff
Workshop Takeaways• A Plan for Implementing Coaching•Organizers to Support Coaching Process• Tools to Support Staff Members PD
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Follow-up Information