Avoiding the Top 5 Reasons for LMS Implementation Failure
Planning for Success
September 18th, 2009
David WilkinsExecutive Director of Product Marketing at Learn.com
Claire SchooleySenior Analyst, Forrester Research
About Dave
2
Dave WilkinsExecutive Director, Product Marketing
• National speaker at 40+ conferences• More than 15 years in the learning space• Author of 10+ published articles• Visionary behind Firefly and Knowledge
Exchange
Email: [email protected]: @dwilkinsnhFacebook, AIM, LinkedIn: dwilkinsnhBlog: http://dwilkinsnh.wordpress.com
About Claire
3
Claire SchooleySenior Analyst, Forrester Research
• A nine-year Forrester analyst • Advisor on elearning strategy and technology• Twenty-five years in education and technology• Worldwide speaker and consultant
Email: [email protected]: SchoolcwFacebook, AIM, LinkedIn: Claire SchooleyBlog: blogs.forrester.com/business_process/claire-schooley/ttp://
Logistics
Please share your thoughts via chat and Twitter @learncom
Please ask questions via Twitter – we’re going to shut down the phones
Now would be a great time to start asking questions via chat to make sure we address them in the session
We’ll also provide an opportunity at the end of each section for you to ask questions
Why this topic, why now?
Failure is still an issue
“Failure” may not be as visible Less full-on, complete meltdowns Many more ROI or “Failure to Meet Objectives” sort of failures
Two audiences Never implemented an LMS before Implemented and are now switching vendors
Learning Management Solutions are still incredibly important and relevant to an organization’s learning strategy
Some market data
“Over 30% of workers surveyed in a recent SHRM survey of North American Workers cited lack of career development as the most important factor when considering moving on to a new employer.”
“Lack of retention can cost 150% of salary for middle level employees and almost 400% for specialized employees.”
According the HBR, only 10% of employees will seek out training and development on their own. 90% will not.
Training investments is the single biggest predictor of future stock price. Nearly 50% of the variation in relative stock market performance can be predicted by training expenditures.
Organizations that invest in 5+ days worth of training show an average increase in revenue of $72,000 per employee.
Issue #1: Failing to plan with all constituentsROI, Business Impact, Metrics
Know your required functionality and features compiled from all lines of business
Examine what you are doing now and identify challenges
Write a carefully thought out business plan that makes the case for a LMS and identifies some metrics to measure success
QUESTIONS ABOUT PLANNING
Issue #2: Project team lack competenciesProject Management, Technical Skills, Eye for Design
Make sure you have a team with an executive champion that has established a company vision for learning
QUESTIONS ABOUT TEAM SKILLS
Issue #3: Integrations are an after thoughtSSO, HRIS, Historical Data Loads
The LMS must become the learning system of record
QUESTIONS ABOUT INTEGRATIONS
Issue #4: Stay away from customizationConfigure. . . Configure . . . configure
Customizations are costly and make upgrading difficult and expensive
Configure business processes whether LMS is deployed as installed or hosted software
Expect pushback and plan for change management
HRIT Learning executive quote: “Tell organizations to configure their systems whenever they can. It eliminates headaches and makes for a much smoother operation.”
QUESTIONS ABOUT CONFIGURATION
Issue #5: Walk before you runStart small, but plan big
Start with a department implementation in an area where you think you will be successful
Let successful users spread the word and act as mentors.
Prepare for the implementation Have a sandbox Implement change management Talk about successes; get internal PR involved
Add on new modules as you are ready and need expressed
Make sure you do evaluate your success with surveys, questionnaires, sales results, compliance up-to-date
QUESTIONS ABOUT SCALING FINAL Q AND A
Connection with us
Dave WilkinsExecutive Director, Product Marketing
Email: [email protected]: @dwilkinsnhFacebook, AIM, LinkedIn: dwilkinsnhBlog: http://dwilkinsnh.wordpress.com
Claire SchooleySenior Analyst, Forrester Research
Email: [email protected]: SchoolcwFacebook, AIM, LinkedIn: Claire SchooleyBlog: blogs.forrester.com/business_process/claire-schooley/ttp://