SERVICE DELIVERY PERFORMANCE OF THE DIFFERENT OFFICES AT

CAGAYAN STATE UNIVERSITY, CARIG CAMPUS

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In Partial Fulfillment of the Course, Methods of Research

At Cagayan State University,

Carig Campus

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KEEN ALLAN E. CATALBAS

MA. ANGELIKA D. OBISPO

ARLEEN A. MALLILLIN

JALE ANN A. ESPAÑOL

LIZA O. GARCIA

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First Semester

S.Y. 2015-2016

TABLE OF CONTENTS

Title Page………………………………………………………………………………………….i

Table of Contents……………………………………………………………………………..….ii

CHAPTER I (INTRODUCTION)

Background of the Study ……………………………………………………..…………………1

Statement of the Problem ……………………………………………………..……………...…3

Significance of the Study……………………………………………………..…..…………...…4

Scope and Limitations………………………………………..………………..……………...…5

CHAPTER II (REVIEW OF RELATED LITERATURES AND STUDIES)

Related Literatures and Studies ……………………………………………..…….………...…6

Conceptual Framework ………………………………...……………………..………….....…17

Paradigm ……………………………………………………..……………………….……...…18

Definition of Terms ……………………………………………………..…………………...…19

CHAPTER III (RESEARCH AND METHODOLOGY)

Research Design……………..………………………………..………………..……..……...…21

Locale of the Study……………..………………………………..……………..……..……...…21

Respondents of the Study……………..…………………………...…………..……..……...…21

Sampling Procedure……………..……………..……………..………………..……..……...…22

Research Instruments/Tool……..…………………………....………………..……..……...…23

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Data Gathering Procedure………….………………………..………………..……..……...…23

Methods of Analysis……..…..………………………………..………………..……..……...…23

Statistical Treatment……………..…………………………..………………..……..……...…23

Bibliography

Appendices

iii