Importance of Importance of Communication SkillsCommunication Skills
Prof.(Dr.) Madhulika JhaProf.(Dr.) Madhulika Jha AMITY AMITY
UniversityUniversity
Session ObjectivesSession ObjectivesBy the end of the session, you will be able to:By the end of the session, you will be able to:
Understand what Understand what Communication is and how it Communication is and how it worksworks
Describe reasons that Describe reasons that communication failscommunication fails
List and discuss strategies to List and discuss strategies to enhance communicationenhance communication
COMMUNICATIONCOMMUNICATIONWatch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habits. Watch your habits; they become character. Watch your character; it becomes your DESTINY.
What are the most common ways What are the most common ways we communicate?we communicate?
Spoken Word
Written Word
Visual Images
Body Language
Components of Components of CommunicationCommunication
Listening Listening SpeakingSpeaking ReadingReading WritingWriting
What causes distortion or What causes distortion or the barriers to the barriers to
Communications?Communications?
PerceptionsPerceptions LanguageLanguage SemanticsSemantics Personal Personal
InterestsInterests EmotionsEmotions
Environment – Environment – noisenoise
Preconceived Preconceived notions/expectationnotions/expectationss
WordinessWordiness Attention spanAttention span Physical hearing Physical hearing
problemproblem Speed of thoughtSpeed of thought
Miscommunication is probably the biggest single cause of business foul-ups. You think you were clear; you think you provided the complete picture; you think the other person understood. And yet the work product does not meet your expectations. What went wrong and how can you prevent it from happening again?
The Goals of CommunicationsThe Goals of Communications::
To change behavior
To get action
To ensure understandingTo persuade
To get and giveInformation
DANGERS OF MISCOMMUNICATION
- An important cause of business foul-ups
- The other person/client did not understand what you thought was clear and accurate
- The work product does not meet your expectations
- Where did it go wrong? - How can you prevent it from
happening again?
BODY LANGUAGEBODY LANGUAGE Kinesics-Body MovementKinesics-Body Movement Oculesics-Eye ContactOculesics-Eye Contact Hepatics-SmellHepatics-Smell Proxemics-ProximityProxemics-Proximity Chronemics-Time ManagementChronemics-Time Management Artifacts-Dress & AttireArtifacts-Dress & Attire
Eye ContactEye Contact Facial expressionsFacial expressions EmoticonsEmoticons GestureGesture PosturePosture TouchTouch
Have something to say Have something to say and say it as clearly as and say it as clearly as you can, that is the only you can, that is the only secret of style.secret of style.
- - Matthew Matthew ArnoldArnold
Speak properly, and in as few Speak properly, and in as few words as you can but always words as you can but always plainly. For the end of speech is not plainly. For the end of speech is not ostentation, but to be understood.ostentation, but to be understood.
- - William PennWilliam Penn
‘‘A smart A smart communication communication
can enkindle can enkindle even a lazy even a lazy
mind’ just as the mind’ just as the ‘apparel oft ‘apparel oft
proclaims the proclaims the man’man’
Thank youThank you
Prof. (Dr) Madhulika JhaProf. (Dr) Madhulika JhaDirector Director
Amity Institute of English & Business CommunicationAmity Institute of English & Business CommunicationAmity UniversityAmity University
Sec 125 Noida Campus Sec 125 Noida Campus E-mail: E-mail: [email protected]
Ph #: 0120-4392192Ph #: 0120-4392192