Presentation will begin shortly
What’s New in Version 7
The World’s Most Widely Installed Help Desk and Asset Management Solution
Presentation will begin in 4 minutes
What’s New in Version 7
The World’s Most Widely Installed Help Desk and Asset Management Solution
Presentation will begin in 3 minutes
What’s New in Version 7
The World’s Most Widely Installed Help Desk and Asset Management Solution
Presentation will begin in 2 minutes
What’s New in Version 7
The World’s Most Widely Installed Help Desk and Asset Management Solution
Presentation will begin in 1 minute
What’s New in Version 7
The World’s Most Widely Installed Help Desk and Asset Management Solution
6
Numara Software, Inc.
• ITS (Formerly Blue Ocean) has been Sold by Intuit
• We were bought for $177M by Intuit and sold for $200M
• Our new owner is TA Associates from Boston (www.ta.com)
• TA is a well respected private equity firm with $6B in assets
• This will allow us to focus on “our” growth
• Our focus is and will be on reliable and cost effective products and services for IT
We have a new nameWe have a new name
7
1991 Blue Ocean Software founded
1998 #1 Help Desk with over 1 Million Audits
Our BackgroundOur Background
Today Over 45,000 customers worldwide Over 1 million technicians licensed Over 15 million workstations audited
The World’s Most Widely Installed Help Desk and Asset Management Solution
2005 W2KNews Target Award for “Best Help Desk Software”
2002 Reader’s Choice Award and User’s Choice Award
8
Core Product OfferingsCore Product Offerings
Automate and control critical help desk and asset management functions from one integrated portal
Package, distribute and install software to laptops desktops and servers anywhere across the network
Automatically scan and deploy Windows®
security patches to multiple workstations from one console
Proactively monitor network health, availability and performance
Includes Professional Consulting, Training & Technical SupportServices
9
Numara Track-It!Numara Track-It!
Latest release - Track-It! 7New advanced features for the upper end of the SMB market
Software license management Automated asset discovery Inventory of PC, MAC and non-PC assets New installation and configuration wizards
Add On Modules include:
Track-It! Remote Track-It! Mac Audit Track-It! KnowledgeBase Track-It! LDAP Directory Importer Track-It! for Oracle®
Track-It! Self Service Plus
3 Editions Enterprise Professional Standard
10
Plug InsPlug Ins
Event Editor• Automate recurring Work Orders of any kind
• Preventative Maintenance Scheduler
Work Flow Engine• Change Request Authorization for Change Management
• End User request for Moves, Adds or Changes (ie: request new employee) via Self Service
• Purchase Request Approvals
11
Numara Track-It! EvolutionNumara Track-It! Evolution
Track-It! V6.0
FlexibleScalable
Easy to Use
1991 1995 1997 2000 2001 2002 2003 2004 2005
Track- It! V4.1
International Localized
Add-On: Web console Self Service
Track- It! V5.0
Enhanced UI
Add-on: Self Service
Plus SW Distribution
Mac Audit
Track-It! V4.0
Introduction of Enterprise
SQL Server
V3.0
32-bitV2.0
Win95V1.0
DOS
Track-It! V7
Auto Discovery
Software License Mgmt
MuchEasier Setup
Central management
console
Track-It! V6.5
Time ZonesTrend Reports
MSDE replaces MS Access
12
Numara Track-It! 7 is shipping
• Simplified Wizard Installation Everything is installed and configured, including TIMonitor
• All configuration options are now in one place
TIMonitor, User Synch and PW Reset are in the main UI
• New Multimedia Help Pulls directly from www.numarasoftware.com for dynamic
updates of online help and to track customer queries
• Supports MS SQL 2005
What’s new in Track-It! 7What’s new in Track-It! 7
13
Auto-Discovery • Finds all assets on your network, not just PCs• Not to be confused with Audit• Uses IP, SNMP and Browse Technologies• Finds all Workstations types (Windows, MAC, Linux, etc)• Also finds Routers, Switches, Network Printers and more
Managing Assets • Workstations now called Assets• Integrates discovered assets into the Inventory Module• Adds an Asset Type Code for better grouping of assets• Can promote a Tracked Item to an Asset for visibility
What’s new in Track-It! 7What’s new in Track-It! 7
14
Windows Audit• Ability to push the agent (formerly workstation manager)• One touch audit capability (push, audit and merge results)
MAC Audit • Totally re-written• One Button Install• Supports IP (instead of Appletalk) on MAC OS 10.2• Supports On Demand Auditing• Supports Road Warriors
Password Reset • Improved Performance• Now Included with Enterprise Self Service & SS Plus
What’s new in Track-It! 7What’s new in Track-It! 7
15
Software License Management - Enterprise Only • Group multiple licenses for tracking purposes
• Link purchase information to licensed application
• Track deployed software vs purchased software
• Automatic WO notification when out of compliance
• Automatic notification before expiration
• Manage workstations authorized for licensed software
• Quickly determine unauthorized use
• Pre-defined reports
What’s new in Track-It! 7What’s new in Track-It! 7
16
Professional • User Synch• Spell Checking• Tech views increased from 10 to 15• 50 named end users of Self Service
Enterprise • Software License Management• Password Reset with Self Service and SS Plus• Tech views increased from 20 to 30
Also IncludedAlso Included
The World’s Most Widely Installed Help Desk and Asset The World’s Most Widely Installed Help Desk and Asset Management SolutionManagement Solution
Call 800-557-0381 or visit www.numarasoftware.com
Numara Track-It! 7 Demonstration
19
How to get your UpgradeHow to get your Upgrade
If you are on Maintenance, all upgrades are free!!
• You should have received a letter with details on how to download.
If you are not on Maintenance, contact your Technical Account Executive at 800-557-0381.
20
Variety of Topics• Numara Track-It! 7 Specialist (CTS) • Numara Track-It! 7 Administrator (CTA) • Version 7 UPGRADE – NEW!• Crystal 9
Variety of Offerings• Tampa, FL Training Facility - Numara Headquarters• Regional Training – in a city near you • Online Web Training• Check out Training on our website:
www.numarasoftware/support
TrainingTraining
21
Submit your Requests• Built into Numara Track-It! under Help/About
Rank Enhancements • Not just yours, but see what has been submitted by others
and identify what is important to you• Must be on maintenance to access this feature
At your fingertips• www.numarasoftware.com
Your Opinion CountsYour Opinion Counts
22
Community ForumsCommunity Forums
The World’s Most Widely Installed Help Desk and Asset Management SolutionThe World’s Most Widely Installed Help Desk and Asset Management Solution
Call 800-557-0381 or visit www.numarasoftware.com
Question & Answer Session