© 2015 Protiviti Inc.
Webinar, 7th May 2015!
2015 IT Priorities Survey Results
Cyber-threats lurk amid major transformation!
© 2015 Protiviti Inc.
WHO WE ARE
2!
4,000!professionals!
Over 20 countries !in the Americas, Europe, the Middle East and Asia-Pacific!
70+offices!
Our revenue: !More than !
$624 million in 2014!
Protiviti (www.protiviti.com) is a global!consulting firm that helps companies solve!problems in finance, technology, operations, governance, risk and internal audit, and has served!more than 60% of FORTUNE 1000® and 35% of FORTUNE Global 500® companies.!
The firm also works with smaller, growing companies, including those looking to go public, as well as with government agencies. !
Named one of the 2015 Fortune 100 Best Companies to Work For®, Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.!
© 2015 Protiviti Inc.
MEET OUR PRESENTERS:GRANT & ARNO
3!
• IT Consulting Lead for Australia.!• Over 25 years of IT strategy, IT
transformation and IT operating model experience.!
Grant BarkerManaging Director
• Director in IT Consulting specialising in Cyber-security.!
• More than fifteen years’ experience in IT security technology and 34 years in information technology.!
Arno BrokDirector
© 2015 Protiviti Inc.
ABOUT THE SURVEY
• Protiviti conducted a survey with more than 1,000 respondents (n=1073), including Chief Information Officers, IT Vice Presidents and IT Directors, with an aim to understand how IT organisations are managing IT transformations, addressing budget and resource challenges.
!• Participants answered more than 100 questions in 10 categories:!!− Managing Security and Privacy!− Technical Knowledge!− Defining IT Governance and Strategy!− Managing IT Assets!− Management and Use of Data Assets!− Ensuring Continuity!− Managing Application Development!− Deploying and Maintaining Solutions!− Managing IT Infrastructure!− Organizational Capabilities!
4!
© 2015 Protiviti Inc.
KEY THEMES FROM THE SURVEY
Security concerns are paramount!
Major IT changes and upgrades continue!
The search for balance is underway!
IT seeks to manage all assets better: data, hardware, software and more!
Collaboration is key!
5!
© 2015 Protiviti Inc.
TOP IT PRIORITIES
IT Area 2015 Priority Index
2014 Priority Index YOY Trend “Significant Priority”
Percentage (6-10)
Virtualisation 7.3! 6.5! 86%!Virus/malware advanced threat and detection 7.1! NA! NA! 83%!
Data breach and privacy laws 7.0! 6.2! 83%!
Enterprise architecture 7.0! NA! NA! 81%!
Incident response success 7.0! 6.3! 83%!
Monitoring security events 7.0! 6.4! 84%!
Data architecture 6.9! 6.4! 81%!
Data governance 6.9! 6.3! 81%!Incident response policy and preparedness 6.9! 6.3! 82%!
Incident response reaction time 6.9! 6.3! 83%!
IT project management 6.9! 6.5! 82%!Patch management 6.9! NA! NA! 83%!Vulnerability scanning 6.9! NA! NA! 82%!
6!
© 2015 Protiviti Inc.
WEBINAR POLL QUESTION #1
What is your top priority for 2015?!
A. Strengthen IT security and control!B. Invest in IT transformation projects!C. Create balance between activities that
enhance business value and those that protect organisational value!
D. Improve the management of all IT assets!
E. Enable greater collaboration across the enterprise through technology!
7!
© 2015 Protiviti Inc.
WEBINAR POLL QUESTION #1 : RESULTS
What is your top priority for 2015?!
8!
Invest in IT transformation projects!
Strengthen IT security and control!
Create balance between activities that enhance
business value and those that protect organisational value!
Enable greater collaboration across the enterprise through
technology!
Improve the management of all IT assets!
© 2015 Protiviti Inc.
SECURITY CONCERNS ARE PARAMOUNT
Survey results!
Significant priority! Moderate priority! Lower priority!
10!
6.4!
6.3!
6.3!
6.2!
6.3!
6.4!
6.8!
6.9!
6.9!
6.9!
6.9!
7.0!
7.0!
7.0!
7.1!
0! 1! 2! 3! 4! 5! 6! 7! 8! 9! 10!
Developing and maintaining security and privacy standards !
Incident response policy and preparedness !
Incident response reaction time !
*Patch management !
*Vulnerability scanning !
Data breach and privacy laws (various U.S. states)!
Incident response success (containment, recovery) !
Monitoring security events !
*Virus/malware advanced threat detection/eradication !
2015! 2014!*Data points not available for 2014!
© 2015 Protiviti Inc.
SECURITY CONCERNS ARE PARAMOUNT: MANAGING SECURITY AND PRIVACYThree-Year Comparison – Overall Results*!
2013 2014 2015
Managing and classifying enterprise data!
Developing and maintaining security and privacy standards!
Virus/malware advanced threat detection/eradication
Incident response! Monitoring security events! Incident response success (containment, recovery)
Monitoring security events! Implementing security/privacy solutions and strategies! Monitoring security events
Managing third-party vendors! Incident response success (containment, recovery)!
Incident response policy and preparedness
Managing user identities and access!
Incident response policy and preparedness!
Incident response reaction time
Implementing security/privacy solutions and strategies! Incident response reaction time! Patch management
U.S. Gramm-Leach-Bliley Act (GLBA)!
Managing user identities and access! Vulnerability scanning
*Certain areas in this category were not included in all years of the survey!
11!
© 2015 Protiviti Inc.
WEBINAR POLL QUESTION #2
What is your top IT security focus in 2015?!
A. Prevention and responding to advanced threats!
B. Compliance with regulations or industry standards!
C. Enhancing incident response capabilities!
12!
© 2015 Protiviti Inc.
WEBINAR POLL QUESTION #2 : RESULTS
What is your top IT security focus in 2015?!
13!
Prevention and responding to advanced threats!
Enhancing incident response capabilities!
Compliance with regulations or industry standards!
© 2015 Protiviti Inc.
63!
MAJOR IT CHANGES AND UPGRADES CONTINUEObjectives of IT transformations!
15!
60!
54!6.4!
Majority (%) of organisations report they are “major IT transformation” for the second consecutive year!
Level of disruption (scale 1-10) organisations are experiencing as a result of a major IT transformation!
Percentage of organisations in which the duration of the IT transformation is expected to be a year or longer!
63!
2015!2014!
64.0%!
55.0%!
47.0%!
46.0%!
43.0%!
34.0%!
Cost/simplification!
New functionality (mobile, new products,
Service assurance!
Regulatory/compliance!
Adoption of emerging technology!
Time to market/agility!
© 2015 Protiviti Inc.
WEBINAR POLL QUESTION #3
What are the objectives of your organisation’s IT transformation?!
A. Cost/simplification!B. New functionality (mobile, new
products, etc.)!C. Service assurance!D. Regulatory/compliance!E. Adoption of emerging technology!F. Time to market/agility!
16!
© 2015 Protiviti Inc.
WEBINAR POLL QUESTION #3 : RESULTS
What are the objectives of your organisation’s IT transformation?!
17!
Cost/simplification!
New functionality (mobile, new products, etc.)!
Adoption of emerging technology!
Time to market/agility!
Service assurance!
Regulatory/compliance!
© 2015 Protiviti Inc.
THE SEARCH FOR BALANCE IS UNDERWAY
Survey results!
19!
Significant priority! Moderate priority! Lower priority!
6.4!
6.4!
6.5!
6.4!
6.5!
6.4!
6.3!
6.5!
6.5!
6.6!
6.6!
6.7!
6.7!
6.8!
6.9!
6.9!
6.9!
7.0!
7.3!
0! 1! 2! 3! 4! 5! 6! 7! 8! 9! 10!
IT risk analysis and reporting!
Managing project quality!
Integration/alignment of IT planning and business strategy!
Monitoring and achieving legal/regulatory compliance!
Monitoring IT costs and benefits!
Data architecture!
Data governance!
IT program management!
*Enterprise architecture!
Virtualisation!
2015! 2014!*Data points not available for 2014!
© 2015 Protiviti Inc.
THE SEARCH FOR BALANCE IS UNDERWAY: TECHNICAL KNOWLEDGEThree-Year Comparison – Overall Results*!
2013 2014 2015
Social Media Security! IT Project Management! Virtualisation
Mobile Commerce Security! Virtualisation! Data breach and privacy laws (various U.S. states)
Mobile Commerce Policy! Cloud Computing! Enterprise architecture
Mobile Commerce Integration! Data Governance! Data architecture
Social Media Integration! IT Program Management! Data governance
ISO 31000! Data Breach and Privacy Laws (various US states)! IT project management
Smart device integration! ERP Systems! Cloud computing
20!
© 2015 Protiviti Inc.
WEBINAR POLL QUESTION #4
In which of the following areas is your IT department seeking to develop expertise?!
A. Aligning IT strategy to business strategy!B. Data architecture and governance !C. Cyber-security !D. IT operational efficiency and
effectiveness!
21!
© 2015 Protiviti Inc.
WEBINAR POLL QUESTION #4 : RESULTS
In which of the following areas is your IT department seeking to develop expertise?!
22!
IT operational efficiency and effectiveness!
Aligning IT strategy to business strategy!
Data architecture and governance!
Cyber-security!
© 2015 Protiviti Inc.
MANAGE ALL ASSETS BETTER
Survey results!
24!
Significant priority! Moderate priority! Lower priority!
5.9!
6.1!
6.1!
6.2!
6.1!
6.1!
6.1!
6.2!
6.3!
6.3!
6.3!
6.4!
6.4!
6.5!
0! 1! 2! 3! 4! 5! 6! 7! 8! 9! 10!
Managing hardware maintenance agreements !
Data and information governance program !
Short- and long-term enterprise information management strategy !
Software deployment !
Data analytics platforms and support !
Managing software licensing and compliance !
Business intelligence and reporting tools !
2015! 2014!*Data points not available for 2014!
© 2015 Protiviti Inc.
MANAGE ALL ASSETS BETTER:MANAGING IT ASSETS
Three-Year Comparison – Overall Results*!
2013 2014 2015
Monitoring IT assets! Software deployment! Managing software licensing and compliance
Accounting for IT asset management! Hardware deployment! Software deployment
Monitoring external SLAs! Managing software licensing and compliance!
Managing hardware maintenance agreements
Monitoring and reviewing contracts/billings!
Accounting for IT asset management! Hardware deployment
Managing hardware maintenance agreements!
Determining outsourcing strategy and approach!
Managing audit process (SAS 70, SSAE 16, others)
Managing IT asset retirement – employee/contractor termination !
Managing audit process (SAS 70, SSAE16, etc.)!
Monitoring and reviewing contracts/billings
Managing IT asset retirement – IT asset refresh !
Managing contract analysis and renewal! Monitoring IT assets
25!*Certain areas in this category were not included in all years of the survey!
© 2015 Protiviti Inc.
WEBINAR POLL QUESTION #5
What is your biggest challenge in IT and data asset management?!
A. Managing business intelligence and reporting tools!
B. Managing data analytics platforms and support!
C. Managing short- and long-term enterprise information management strategy!
D. Managing data and information governance programs!
26!
© 2015 Protiviti Inc.
WEBINAR POLL QUESTION #5 : RESULTS
What is your biggest challenge in IT and data asset management?!
27!
Managing data analytics platforms and support!
Managing short- and long-term enterprise information
management strategy!
Managing business intelligence and reporting
tools!
Managing data and information governance
programs!
© 2015 Protiviti Inc.
COLLABORATION / ORGANISATIONAL CAPABILITIESSurvey results!
5.8!
5.9!
6.0!
6.0!
6.0!
6.0!
6.0!
6.0!
6.2!
6.2!
6.2!
6.3!
0! 1! 2! 3! 4! 5! 6! 7! 8! 9! 10!
Leadership (in outside organisations, groups, etc.)!
Working effectively with regulators!
Leadership (within your organisation)!
Recruiting IT Talent!
Working effectively with business-unit executives!
Working effectively with C-level/senior executives!
2015! 2014!
Significant priority! Moderate priority! Lower priority!
© 2015 Protiviti Inc.
THANK YOU FOR JOINING US
31!
IT Consulting Lead for Australia.!
Grant BarkerManaging Director
Cyber-security Lead for Australia!
Arno BrokDirector