David Crumley
VP, HRIS & Continuous Improvement
Coca-Cola Enterprises, Inc.
Refreshing our HR Technology Approach
• $8.1 billion revenue
• 90+ years in Europe
• 40+ brands
• 12,000 employees
• 17 manufacturing facilities
• 30 billion servings to 170 million consumers
“I envision a world where HR Technology will be as simple to use as
Facebook or Amazon”
-Albert Einstein
Our HR technology mission
To shape and deliver excellent HR customer
experience through innovative technology
solutions, simple processes, and connecting the
business with the right information and insights
Prior to 2009…
The right structure is Critical
VP, HRIS
Reporting & Analytics
Production Support
HR Continuous Improvement (Lean/6 Sigma)
HR IT Development Deployment
HR IT
…and Evolves!
Learning Management
Analytics/ Scorecards/ Dashboards
Video Interviewing
Incentives
Employee Portal/Policies & Procedures
Evolution of our HR technology platform
Timekeeping
Performance & Talent
Management
Compensation
Recruiting & Onboarding
Cloud / Software as a
Service
SAP Core HR
SAP Payroll
Interfaces
SAP ESS/MSS
Why refresh our HR technology strategy?
• Nearly all processes are automated • Mobile capabilities • Multitude of reports, metrics, dashboards • Adherence and visibility to key HR processes
• Adherence doesn’t equal effectiveness • Automation doesn’t equal simplicity • Lots of measurements doesn’t equal actionable insights • Bar keeps raising to meet vision / CHRO expectations
A shift in focus
Exploit our Data
Drive Evolution of HR
Modernize User
Experience 80% of our efforts Team
Leaders
We must flip the iceberg Exploit our
Data
Drive Evolution of HR
Modernize User
Experience
Upgrades / Service Packs
Writing Code
Complex Configuration
Complex Interfaces
Hosting / Maintenance
Hardware
Requirements / Tech Specs
Mountains of Supt. Tickets
20%
80%
Re-Training
• SAP Core HR to SuccessFactors Employee Central
• SAP Payroll to ADP GlobalView
• All interfaces to Dell Boomi (cloud-2-cloud integration)
Our solution: ‘Project Cumulus’
What most days of this project felt like…
What we learned moving Core HR to the Cloud
• Cloud based Core HR is still in its infancy
• The products are still playing catchup to meet needs
• Firms are playing catchup to build expertise
• Data migration and integrations are a ______!
• It’s NOT ERP!
RESULT: A simple, sustainable, integrated platform
100% CLOUD! 100% MOBILE!
The Yin and Yang…
…of Cloud HCM
Real-time data integration
All data viewed and entered into SF –
“Mash-up”
1 system to learn!
RESULT: A new kind of HR Technologist
IT Nerds: • Understand coding and config • Trying to figure out HR • Reacting to requests • Saying NO a lot!
Solution Consultants: • Understand HR / business user needs • Can administer simple SaaS solutions • Driving and planning strategy • Saying YES a lot!
On our radar
• New mobile and mashup capabilities
• Mentoring
• New performance gauges
• Real-time engagement tracking
• Enhanced analytics visualization
• Get mobile, now
• Focus on team leaders
• Go deep with data, but build a strong foundation first
• Find a way to refocus your efforts
• Enable your team to say yes!
My advice
THANK YOU! Enjoy an ice-cold
Coca-Cola
this weekend!