Regulated SecuritySolutions
Customer Focus – Expertise – Performance – Best People – Collaboration & Teamwork
Addressing Attentiveness & Sustaining Positive Human
Performance
Areas addressed
• Best People• Policy & Procedures• Technology• Automated Measures &
Business Intelligence
Best People & World Class Leaders
Best People: Delivering world class officers backed by an in depth, tiered professional development program and career path support. World Class Leaders:A new paradigm in leadership training has been created within the RSS model. Our leaders receive hundreds of hours of cutting edge and continual training and assessment through the year to measure their capabilities and ensure proper development in line with RSS’s ability.
Best People
Phase 3 – Within 8 months after completion of Phase 1
All Security First Line Supervisors
Attend and pass LDC* and CSS 1
Status Maintained
Dropped back to Security Officer or Released
Phase 4 – Within 12 months after completion of Phase 1
All Security Upper Level Supervisors
Attend and pass ALDC** and CSS 1
Status Maintained
All Security OfficersAttend and pass PDC and CREC
Phase 2 – within 4 months after completion of Phase 1
Status Maintained
Released
YES
NO
YES
NO
YES
NO
Formally Assess PersonnelEvaluate based on assessment results and/or hiring criteria
Hired Under RSS
Demoted or Released
YES
NO
Project ManagerAttend and pass Project Manager Fundamentals
Status Maintained
Released
YES
NO
Phase 1
Phase 5 – Within 12 months after completion of Phase 1
Dropped back to First Line Supervisor or Released
*Note: LDC contains review of PDC and CREC subjects Note: ALDC contains review of PDC, CREC, and LDC
Policies & Procedures
• Enhanced Pre-Hiring Screening Policies
• CBOP Training
• Annual Supervisor Reviews
• Shift CBOP Assessments
• Enhanced FFD Processes
• Post Rotations
• Communications Strategies
• Additional Stimuli Provided through Enhanced Policies
• Open Culture and Questioning Environment
RSS - Technology
Technology Integrators:
Advanced Security Assistant – ASA 200• Primary functions: attentiveness aids
(motion) and weapons accountability (RFID)
• Incident tracking (real time)• Event logging (local and remote)• Post inspections• Linkage to Keystone for tracking and
trending• Auto-notifications of critical events to
management• Tertiary communications device• GPS capable
Automated Measures and Business Intelligence
Continuous Quality Improvement: Recognizing the critical role of process in sustaining a continuous quality improvement culture RSS has dedicated not only technology but assets to develop and monitor organizational processes and programs to ensure only superior solutions are delivered.
Equaling Optimum Performance: Inline with our continuous quality improvement culture, optimum performance is achieved through measuring and analyzing the impact of actions on performance and sustainable quality.
Measure - Track & Trend – Analyze – Corrective Actions – Leverage - Measure
Automated Measures and Business Intelligence Continuous Quality Improvement: Keystone