Multi
-Yea
r Acc
essib
ility
Plan
(MYA
P)
Pres
entat
ion to
the T
own o
f Rich
mond
Hill
Acce
ssibi
lity A
dviso
ry Co
mmitte
e
Febr
uary
14, 2
018
Agenda Item 5
11
Mul
ti-Ye
ar A
cces
sibi
lity
Plan
(MYA
P)
•201
3-20
17 M
YAP
S
trate
gy to
pre
vent
and
rem
ove
ba
rrier
s
2013
Sta
tus
Rep
ort
20
14 S
tatu
s R
epor
t
20
15 S
tatu
s R
epor
t
20
16 S
tatu
s R
epor
t
20
17 S
tatu
s R
epor
t
12
Mul
ti-Ye
ar A
cces
sibi
lity
Plan
(MYA
P)
•201
8-20
22 M
YAP
Stra
tegy
to p
reve
nt a
nd re
mov
e ba
rrier
s
13
Cre
atin
g a
New
201
8 - 2
022
M
ulti-
Year
Acc
essi
bilit
y Pl
an (M
YAP)
•
Tow
n of
Ric
hmon
d H
ill’s
Vis
ion
S
trate
gic
Pla
n
E
cono
mic
Dev
elop
men
t Stra
tegy
E
mpl
oyee
Stra
tegy
•Le
gisl
atio
n
Ac
cess
ibilit
y fo
r Ont
aria
ns w
ith D
isab
ilitie
s Ac
t (AO
DA)
14
Tow
n of
Ric
hmon
d H
ill’s
Vis
ion
“S
trat
egic
Pla
n” –
200
9
•S
trong
er C
onne
ctio
ns
•B
ette
r Cho
ices
•M
ove
Vibr
ant
•W
ise
Man
agem
ent o
f Res
ourc
es
Ph
ase
1 –
Impl
emen
tatio
n Pl
an
Ph
ase
2 –
I mpl
emen
tatio
n
Ph
ase
3 –
I mpl
emen
tatio
n (s
treng
then
ing
our p
eopl
e,
tech
nolo
gy a
nd fi
nanc
ial r
esou
rces
)
15
Tow
n of
Ric
hmon
d H
ill’s
Vis
ion
“S
trat
egic
Pla
n” –
200
9
Acc
ompl
ishm
ents
Pha
se 1
& 2
•
270
mill
ion
inve
sted
in c
omm
unity
infr
astr
uctu
re (B
ond
Lake
and
Elv
is S
tojk
o ar
enas
, Ric
hval
e A
thle
tic F
ield
, Soc
cer F
ield
s at
Ric
hmon
d G
reen
& C
rosb
y P
ark,
Dor
othy
Pric
e P
ark
and
Sha
wn
Beg
gs P
ark)
•N
ew p
arks
and
pla
y sp
aces
; Lau
rent
ian
Par
k, G
race
Law
renc
e P
ark,
Mar
y D
awso
n, L
ake
Wilc
ox P
ark
and
Pro
men
ade,
Jef
fers
on S
alam
ande
r Par
k,
Cor
dove
Par
k, H
idde
n S
prin
gs p
ark,
Hug
hley
Par
k an
d Li
ttle
Don
Par
k.
•B
ette
r con
nect
ions
- 52
km
of n
ew tr
ails
, 50
km o
f new
sid
ewal
ks a
nd 1
60 k
m
of s
igne
d bi
ke ro
utes
.
•D
iver
se n
eeds
– m
ix o
f hou
se in
clud
ing
two
affo
rdab
le h
ousi
ng p
roje
cts
•C
ompl
etio
n of
Viv
a N
ext R
apid
way
– H
wy
7
•D
esig
n of
Yon
ge S
tree
t Roa
dway
to c
onne
ct c
omm
unity
to G
TA b
y tra
nsit.
16
Tow
n of
Ric
hmon
d H
ill’s
Vis
ion
“S
trat
egic
Pla
n”
Pha
se 3
•
84.5
mill
ion
desi
gnat
ed fo
r 201
6 co
mm
unity
infr
astr
uctu
re in
vest
men
ts a
nd
61.8
mill
ion
budg
eted
for 2
017
•C
ounc
il ap
prov
ed –
Civ
ic P
reci
nct P
roje
ct –
tran
sfor
m la
nd Y
onge
Stre
et &
M
ajor
Mac
kenz
ie D
rive
– vi
bran
t com
mun
ity s
pace
:
–C
entra
l lib
rary
–
Am
phith
eatre
–
Ska
ting
rink/
refle
ctin
g po
ol
–P
ublic
squ
are
–M
unic
ipal
offi
ces
•La
unch
Ric
hmon
dHill
.ca
– ac
cess
ible
, int
erac
tive
cale
ndar
s, s
earc
habl
e di
rect
ory
of p
arks
, tra
ils a
nd fa
cilit
ies
(200
0 lo
catio
ns)
17
Tow
n of
Ric
hmon
d H
ill’s
Vis
ion
“S
trat
egic
Pla
n”
Pha
se 3
•
Dev
elop
men
t and
app
rova
l of D
avid
Dun
lap
Obs
erva
tory
Par
k M
aste
r Pla
n
18
Tow
n of
Ric
hmon
d H
ill’s
Vis
ion
“S
trat
egic
Pla
n”
Pha
se 3
•
Mor
gan
Boy
le P
ark
Can
ada
150
Rev
italiz
atio
n P
roje
ct –
them
e pa
rk s
plas
h pa
d
•La
ke W
ilcox
Par
k –
Yout
h A
rea
(bas
ketb
all,
skat
eboa
rd a
nd b
each
vol
leyb
all
faci
litie
s, g
azeb
o/sh
ade
stru
ctur
e, li
ghtin
g an
d W
i-Fi s
ervi
ce)
•O
ak R
idge
s Li
brar
y
•Ed
Sac
kfie
ld A
r ena
Exp
ansi
on
•H
ighw
ay 4
04 o
verp
ass
Eas
t Bea
ver C
reek
(Hw
y 7
and
16 A
venu
e)
•U
rban
For
est P
lan
– pl
antin
g an
d re
stor
atio
n of
tree
s.
•N
ew P
arks
: B
rads
tock
Par
k, D
avid
Ham
ilton
Par
k, H
arris
Bea
ch L
ocal
Par
k an
d D
uke
of R
ichm
ond
Nor
th P
ark.
19
Tow
n of
Ric
hmon
d H
ill’s
Vis
ion
“S
trat
egic
Pla
n”
Pha
se 3
St
reng
then
peo
ple,
fina
ncia
l ser
vice
s an
d te
chno
logy
!
1. E
mpl
oyee
Stra
tegy
2. F
inan
cial
Pla
ns 3
. IT
Stra
tegy
:
1. E
mpl
oyee
Str
ateg
y –
unde
rsta
nd e
mpl
oyee
nee
ds (s
tate
of c
urre
nt
w
orkf
orce
, em
ploy
men
t tre
nds
and
feed
back
from
sur
veys
)
2.Fi
nanc
ial P
lans
– p
olic
ies
and
actio
ns in
pla
ce to
stre
ngth
en
Tow
n’s
fisca
l res
ourc
es.
3.IT
Str
ateg
y
20
Tow
n of
Ric
hmon
d H
ill’s
Vis
ion
“S
trat
egic
Pla
n” –
200
9 P
hase
3
Stre
ngth
en p
eopl
e, fi
nanc
ial s
ervi
ces
and
tech
nolo
gy !
3. I
T St
rate
gy
•Ac
tive
RH
is
an o
nlin
e re
crea
tion
regi
stra
tion
(cap
acity
5,0
00 re
gist
ratio
ns a
t a
time)
•
Agen
da M
anag
emen
t Sys
tem
– a
utom
ated
sys
tem
for a
gend
as, m
inut
es a
nd
staf
f rep
orts
•
Cus
tom
er R
elat
ions
hip
Man
agem
ent –
sof
twar
e ca
ptur
es in
quire
s, s
ervi
ce
requ
est
for b
ette
r tra
ckin
g, a
naly
tics
and
repo
rting
. •
Max
imo
–pub
lic w
orks
ser
vice
cal
ls (a
ssig
n an
d tra
ck w
ork)
•
Ente
rpris
e R
esou
rce
Plan
ning
– b
rings
HR
, fin
anci
al a
nd p
rocu
rem
ent
syst
ems
toge
ther
to im
prov
e da
ta q
ualit
y an
d de
cisi
on m
akin
g.
•Pl
anni
ng &
Reg
ulat
ory
Syst
em –
by-
law
trac
ker,
licen
sing
and
per
mits
.
21
Tow
n of
Ric
hmon
d H
ill’s
Vis
ion
“E
cono
mic
Dev
elop
men
t Str
ateg
y”
Hel
ps g
uide
Ric
hmon
d H
ill’s
econ
omic
gro
wth
– n
ew
trend
s an
d em
ergi
ng s
ecto
rs.
Bene
fits
of w
orki
ng, l
ivin
g an
d do
ing
busi
ness
in R
ichm
ond
Hill:
•
Exc
elle
nt tr
ansp
orta
tion
infra
stru
ctur
e
•S
trate
gic
cent
ral l
ocat
ion
•H
ighl
y sk
illed
and
edu
cate
d w
orkf
orce
•Et
hnic
div
ersi
ty
•S
trong
cor
pora
te s
uppo
rt fr
om R
ichm
ond
Hill
sta
ff
•G
row
ing
econ
omy
22
Tow
n of
Ric
hmon
d H
ill’s
Vis
ion
“E
cono
mic
Dev
elop
men
t Str
ateg
y”
Bene
fits
of w
orki
ng, l
ivin
g an
d do
ing
busi
ness
in R
ichm
ond
Hill:
H
ow:
•R
egio
nal c
entr
e fo
r bus
ines
s su
ppor
t and
inno
vatio
n (b
usin
ess
men
tors
hip,
pro
gram
s &
out
reac
h, a
dvan
ced
broa
dban
d)
•C
reat
ive
Cen
tre
– cu
ltura
l pla
n, c
reat
ive
revi
taliz
atio
n, Y
onge
stre
et
revi
taliz
atio
n pl
an, d
igita
l mai
n st
reet
, ext
ensi
on o
f TTC
, pro
mot
e lo
cal
empl
oym
ent,
trans
porta
tion
infra
stru
ctur
e.
•En
gage
men
t & in
tera
ctio
n w
ith re
gion
al p
ost-s
econ
dary
sch
ools
and
lo
cal b
usin
esse
s.
•At
trac
t bus
ines
ses
by p
rom
otin
g R
ichm
ond
Hill
as
a pr
emie
r bu
sine
ss lo
catio
n w
ith e
cono
mic
opp
ortu
nitie
s
23
Cre
atin
g a
New
201
8 - 2
022
M
ulti-
Year
Acc
essi
bilit
y Pl
an (M
YAP)
L
egis
latio
n
Acc
essi
bilit
y fo
r Ont
aria
ns w
ith D
isab
ilitie
s A
ct (A
OD
A)
•C
usto
mer
Ser
vice
Sta
ndar
d •
Inte
grat
ed A
cces
sibi
lity
Sta
ndar
ds R
egul
atio
n o
Empl
oym
ent
oIn
form
atio
n an
d C
omm
unic
atio
ns
oTr
ansp
orta
tion
oPu
blic
Spa
ces
24
Cre
atin
g a
New
201
8 - 2
022
M
ulti-
Year
Acc
essi
bilit
y Pl
an (M
YAP)
C
usto
mer
Ser
vice
Sta
ndar
d
•Po
licie
s –
upda
ted
new
cha
nges
–
serv
ice
anim
als
& s
uppo
rt pe
rson
s •
Pro
vide
sta
ff tr
aini
ng
•In
clus
ion
of p
erso
ns w
ith d
isab
ilitie
s on
tow
n co
mm
ittee
s •
Pos
t not
ice
of s
ervi
ce d
isru
ptio
n A
re th
ere
area
s w
e ne
ed to
impr
ove
on?
25
Cre
atin
g a
New
201
8 - 2
022
M
ulti-
Year
Acc
essi
bilit
y Pl
an (M
YAP)
In
tegr
ated
Acc
essi
bilit
y S
tand
ards
Reg
ulat
ion
G
ener
al R
equi
rem
ents
o
Polic
ies
and
proc
edur
es
oS
taff
Trai
ning
o
MYA
P ne
w fi
ve y
ear p
lan
oR
epor
ting
– st
atus
upd
ates
A
re th
ere
area
s w
e ne
ed to
impr
ove
on?
26
Cre
atin
g a
New
201
8 - 2
022
M
ulti-
Year
Acc
essi
bilit
y Pl
an (M
YAP)
Empl
oym
ent S
tand
ard
oR
ecru
itmen
t – a
dver
tised
vac
anci
es
o
Ass
essm
ent -
test
ing
oR
eten
tion
– em
ploy
ee s
uppo
rts, i
ndiv
idua
l ac
com
mod
atio
n pl
an, r
etur
n to
wor
k pr
oces
s.
A
re th
ere
area
s w
e ne
ed to
impr
ove
on?
The T
own
of R
ichm
ond
Hill i
s com
mitt
ed to
in
clusiv
e, ba
rrier
-free
recr
uitm
ent a
nd
selec
tion
proc
esse
s. If
cont
acte
d to
pa
rticip
ate i
n th
e rec
ruitm
ent a
nd se
lectio
n pr
oces
s, pl
ease
advis
e Hum
an R
esou
rces
if
you
requ
ire an
acco
mm
odat
ion.
27
Cre
atin
g a
New
201
8 - 2
022
M
ulti-
Year
Acc
essi
bilit
y Pl
an (M
YAP)
Info
rmat
ion
and
Com
mun
icat
ions
Sta
ndar
d
oA
cces
sibl
e fo
rmat
s an
d co
mm
unic
atio
n su
ppor
ts
(the
way
we
prov
ide
info
rmat
ion)
A
re th
ere
area
s w
e ne
ed to
impr
ove
upon
?
29
Cre
atin
g a
New
201
8 - 2
022
M
ulti-
Year
Acc
essi
bilit
y Pl
an (M
YAP)
Info
rmat
ion
and
Com
mun
icat
ions
Sta
ndar
d
oA
cces
sibl
e w
ebsi
te –
age
ndas
, min
utes
, con
tact
us
, cal
enda
rs a
nd o
ther
pub
lic in
form
atio
n.
A
re th
ere
area
s w
e ne
ed to
impr
ove
upon
?
30
Cre
atin
g a
New
201
8 - 2
022
M
ulti-
Year
Acc
essi
bilit
y Pl
an (M
YAP)
Inte
grat
ed A
cces
sibi
lity
Sta
ndar
ds R
egul
atio
n Pu
blic
Spa
ces
Stan
dard
(N
ew b
uild
forw
ard
basi
s or
maj
or re
nova
tions
) o
Rec
reat
iona
l tra
ils a
nd b
each
acc
ess
rout
es
oO
utdo
or p
ublic
eat
ing
area
s o
Out
door
pla
y sp
aces
; o
Ext
erio
r pat
hs o
f tra
vel
oA
cces
sibl
e pa
rkin
g o
Ser
vice
rela
ted
elem
ents
A
re th
ere
area
s w
e ne
ed to
impr
ove
upon
?
31
Cre
atin
g a
New
201
8 - 2
022
M
ulti-
Year
Acc
essi
bilit
y Pl
an (M
YAP)
W
hat o
ther
initi
ativ
es s
houl
d w
e lo
ok a
t or i
mpr
ove
on?
•C
usto
mer
Ser
vice
– s
tream
linin
g se
rvic
es
•Ac
cess
ibilit
y co
nsid
erat
ions
in p
rocu
rem
ent
•In
clus
ion
of p
erso
ns w
ith d
isab
ilitie
s on
Tow
n C
omm
ittee
s •
Empl
oyee
acc
omm
odat
ion,
hea
lth a
nd w
elln
ess
32