Robotic Process Automation
Built on Intelligent Process Automation (BPM)
Organizations are excited about robotic process automation (RPA) and it is understandable. The use of bots to automate repeatable activities while freeing up knowledge workers to perform constructive tasks has made RPA a mainstream option for the organizations on their digital journey. However, as different use cases require different types of bots, RPA initiatives must be backed by a clear strategy and good governance. The need of the hour is to harness RPA with intelligent process automation (BPM) to enable end-to-end digitalization and drive continuous improvement.
Overview
Challenges Snapshot
Recurring breaks while
handling transactions/
cases
Poor exception handling
High operational
costs
Large amount of inefficient
manual tasks Lack of
collaborative systems,
resulting in redundancy
Existing legacy systems not scalable to
fulfill customers'
needs
Low operational efficiency and less-
than-optimal resource utilization
Low visibility across day-to-day
processes
High turn-around-times for customer
services
Newgen offers the combined power of RPA and BPM on a single digital platform. The platform helps improve overall business performance, with better visibility and exception management. It comprises of process simulator, robotic agents, robotic control center and business activity monitor to identify, automate, test, and measure key activities across processes. The cognitive capability of bots, achieved via machine learning and artificial intelligence (AI), enables users to mimic human actions and deliver sound judgment without manual intervention.
Newgen's Robotic Process Automation, built on BPM
Newgen's BPM Enabled RPA Ecosystem
Integration Layer of Newgen iBPS & Script Recorder
Automation Script
Cognitive BotsDocument Classification
Sentiment Mining
E-mail Classification
Newgen RPAWeb Automation
Windows Automation
Bot Process Designer Control Center
Exceptions
Dashboard
Rules
Process Simulation
Bot Execution
Bot Configuration
Dashboard
Core Capabilities
Bot Scripting
Newgen's inhouse tool, bot scripter, creates bot conversations. Develop & edit automation task flows with one-click recording and/or drag & drop functionality.
Highlights
Perform web automation, desktop automation or both
Leverage in-house cognitive bots for document classification, sentiment analysis & email classification
Benefits
Seamless integration with commercial and open source bots/scripting tools
Extra AI edge to process automation with cognitive bots
Bot Process Designer
Configure and manage bots in a seamless manner. Help study as-is process to develop a strategic roadmap in regards to how RPA will be plugged into processes. Configure exceptions & alerts, process-specific input data, business rules, decision-based flows, and status change notifications.
Highlights
Measure and identify process bottlenecks via what-if & goal-based analysis
Gain access to business information at every work step level
Benefits
Easy exception handling
Instant access to business information Improved turnaround time
Robot Control Center
Create, deploy, schedule, control and monitor robotic agents in real-time.
Highlights
User roles for bots' deployment in multiple environments
Workload management
Actionable process analytics
Benefits
Efficient process governance
Audit trail management
High operational efficiency & reduced errors
Central orchestration, enabling continuous process improvement
Newgen 4-Step Approach to Strengthen RPA Ecosystem
1. Process Diagnosis
Process excellence team knows about newly identified process model & efficient bots
2. Bot Design & Development
A bot-enabled business process model
is prepared for its actual deployment
3. Bot & Process Management
With bots in action, the production environment is controlled via the control center. In case the actual
production graph is not smooth, the system makes a note of spikes
(errors and exceptions) in a separate document for root-cause analysis
4. Impact Analysis
Operation managers derive insights to assess if they could accomplish broader digital transformation goals
Process Diagnosis
Create a real-world business scenario
Simulate as-is process
Dissolve
bottlenecks
Rerun simulator to monitor if bottlenecks could be removed
Bot Design & Development
Process designing via Newgen OminFlow iBPS modeler
Alerts & business exceptions configuration
Scripts movement
in the production environment
Scripts interfacing using iBPS connector
Performance check during production
Bots and Process Management
Configuration of new bots
Bots integration with the created scripts
Bots - turned off/on as
per business requirements
Production scale up/down by adding/removing bots
Bots' efficiency checks to monitor overall process health
Impact Analysis
Business activity monitoring for reports generation
Identification of data points, such as time allotted vs time taken by bots in completion of task(s)
Historic
comparison via rules/filters & bars/graph
Newgen's approach covers the gamut from strategy to design & development, production support to showcasing the benefits to business operations teams.
Newgen's RPA Offerings for Various Industries & Processes
Banking & Finance Insurance
New Business
Underwriting
Claims Processing
Policy Servicing
HealthCare
Provider Contracting
Provider servicing
Complaints, Appeals & Grievances
Mobile Medicare Enrollment
Government
Digital India
E-Gov Office
Social Governance
Mobile Governance
Case Management
Shared Services
Accounts Payable
Accounts Receivable
Account Opening
Lending
Trade Finance
Compliance & Reporting
Payments
Others/Cross Industry
Contract Lifecycle Management
Enterprise Service Management
About Newgen
Newgen Software is a vendor/provider of business process
management (BPM), enterprise content management (ECM),
customer communication management (CCM), document
management system (DMS), workflow and process automation
software. The company has a global footprint in over 66 countries
with large, mission-critical solutions that have been deployed in
banks, insurance firms, BPO’s, healthcare organizations,
government and telecom companies.
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https://newgensoft.com Jan
20
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