Business Location And Business Location And Trading hours Trading hours
It is located at 2 Robinsons
Road, Frankston, VIC 3199
Melbourne. In this building
we have 8 rooms with gift
shop and gallery as well.
It will be open 7days per
week, from 9am -10 pm.
Operation:-Operation:-
STAFF
Xiuquin Cai (Sophie)
(Manager) Yingying Weng
(Waiter and cleaner)
Marry
(Receptionist and Waiter) Rossi
(Housekeeper)
Dress Code:-Dress Code:-
Manager Dress Code (Black suit and Black shoes)
Cook Dress Code (Australian Chef Uniform And Chef Shoes)Waiter and Waitress Dress Code (Black Pent , White Shirt and Black Shoes) Receptionist and Waiter (Black Pent , White Shirt and Black Shoes) Housekeeper (Black Pent , White Shirt and Black Shoes)
Hiring StaffHiring Staff
As we have a small business. We will hire our staff by self. We will advertise in news paper and website for staff vacancy to find experience staff for Royal Stars.
Risk management Risk management Skilled staff leavingMarket Competitioninjuries through hazards in the
workplace
StrengthsStrengthsExcellent service and
good quality of product.
Fantastic facilities.
Cheap Accommodation.
Royal Stars Expectations:-Royal Stars Expectations:-Vision Statement.Vision Statement.
Royal Stars vision is to provide all travelling customers with comfortable rooms, good service, delicious and high quality food and gifts. We will keep lowest prices around Frankston, improve our reputation and better our customer satisfaction.
Mission StatementMission StatementRoyal Stars vision is to provide all
travelling customers with comfortable rooms, good service, delicious and high quality food and gifts. We will keep lowest prices around Frankston, improve our reputation and better our customer satisfaction.
Goals and Goals and ObjectivesObjectives
Long term:-
To become one of best accommodation in the Frankston in the next 5 years. Extend our accommodation with 20 rooms in the next 3 years.
Short term:-
Attract 20% customer to our accommodation in the next 3 months Increase 20% profit in this year.
Action PlanAction Plan Provide the high quality food for
customer.Improve our personal ability and
knowledge give customer best service.
Improve the accommodation’s environment and facilities.
MarketingMarketing
Target marketYoung people/family vacation/school students
Marketing strategyNews paper/online/brochure/flyer
Pricing strategyValue to customer
MarketingMarketingKey customersYoung people/family vacation/school students
Customer managementSend e-mail/post card/personal information