Case Management Apps
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May 23rd, 2013
www.InternetCreations.com
@icsfdc
Agenda
1. Email to Case Premium2. Case Merge Premium3. Case Split4. Case Flags5. Internet Creations Labs
www.InternetCreations.com
@icsfdc
1. Email to Case Premium
○ Extends the basic functionality of Salesforce.com's standard email to case.
○ Add a comment and send an email in one click○ Inbound emails create clean Case Comments○ Auto Create new Contacts○ Canned Comments with Merge Fields○ Email Loop Protection○ Drag & Drop Attachments○ Add To, CC, and BCC Recipients with type-ahead
search
www.InternetCreations.com
AppExchange Listing:http://ic.force.com/e2cp
@icsfdc
2. Case Merge Premium
○ Enables authorized users to find duplicate Cases and merge them together.
○ Duplicate Case Indicator ○ Automatically redirects inbound emails to the new
Case○ Everything is archived○ Merge your favorite fields○ List view merging
www.InternetCreations.com
AppExchange Listing:http://ic.force.com/cmp
3. Case Split
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○ Split unrelated issues into new Cases.
○ Easily move or clone data from an existing Case to a newly created Case
○ Choose what's copied○ Supports standard and custom objects
www.InternetCreations.com
AppExchange Listing:http://ic.force.com/cs
@icsfdc
4. Case Flags
○ Monitor your organization's response times with Cases via color coded flags.
○ Measure initial response time○ Let flags age only during your business's hours of
operation.○ Account-Specific Hours
www.InternetCreations.com
AppExchange Listing:http://ic.force.com/cf
@icsfdc
Free Case Apps for Salesforce
○ From the development labs of Internet Creations:
○ Add Me as Case Team Member○ Take Ownership for Cases○ Change Case Ownership Plus
www.InternetCreations.com
http://www.internetcreations.com/labs/
@icsfdc
www.InternetCreations.com
Questions?
AppExchange: ic.force.com/appexchangeFacebook: Facebook.com/WeAccelerateServiceTwitter: @icsfdc