IBM Sametime 9 for Social Communications
© 2013 IBM Corporation2
Disclaimers
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
© 2013 IBM Corporation3
Agenda
● Why IBM Sametime 9?
● Social Communications
● Simple
● Smart
● Social
● Secure
© 2013 IBM Corporation4
Why IBM Sametime 9?
Simple licensing – per employee user license ● No hidden costs● No server license fees● No external use license fees● No mobile use license fees
Applicable for everyone! Easy, ubiquitous, feature rich● Viral, adoptive growth - Simple, consistent interface from
desktop to web to mobile, to Notes, Outlook, Office, Sharepoint, Connections
● Open, integration for in-context access, interoperate with Cisco, Polycom, ShoreTel, Avaya,
Powerful capabilities● Chat, file share, video, meetings, telephony● Save $$ - reduce 'clutter': replace / reduce use of WebEx,
GTM, Jabber, Skype, JoinMe, etc...
© 2013 IBM Corporation5
Leading organizations apply Social Networking to specific processes to become more engaging, transparent and nimble
© 2013 IBM Corporation6
Sametime uniquely unlocks the value of your communication investments...in a Social Business context
IBM Sametime...
1. Provides core communication services
2. Unifies your existing isolated, under-used, complicated tools into a single experience
3. Makes it easy to move from one tool to another based on the task at hand
4. Surfaces the tools where you want them – IBM Connections, Portal, Industry Solutions, business processes or other 3rd party applications
IBM Sametime delivers communications services into the business context better than any other product
© 2013 IBM Corporation7
The IBM Social Business use cases touch all parts of your organization and social communications is part of each of them
Find Expertise
Recruiting & Onboarding
Knowledge Sharing & Innovation
Mergers & Acquisitions
Safety
Reinventing Client Engagement
How do these social business use cases benefit from
Sametime ?● High Quality Interactions with
Integrated Video● Industry Leading Web Meetings● Being Engaged and Connected,
even when Working Remotely● Highly Effective Mobile Apps● Fast, Instant Communication,
Internally and Externally with Customers and Partners
● Quick Access to Experts and Answers
© 2013 IBM Corporation8
Reinventing Client Engagement - Customer Service Example
Extend Sametime to your Extranet
Engage with customers instantly, in context
Personable and richer service from chat to screen share to video
Zero download web client
© 2013 IBM Corporation9
To become a social business, you need the right technology platform to help you rethink how work works
SIMPLECommunicate in one click from email to chat to meetings to video
SMARTEngage the right experts at the right time and identify policy concerns in real-time
SOCIALMeet face-to-face through the Industry’s leading audio and high definition video across all devices
SECUREKeep real-time communications private
10 © 2013 IBM Corporation
New, more effective ways to connect and interact
Unified Communications Social Communications
Who we communicate with
Ask the people you know (on your contact list) if they know someone who can help
Know who can help - across the enterprise - through profiles, microblogs, activities and shared content
How we communicate with each other
Instant message, phone call, video, email
Post to a wall, blog, wiki, forum, microblog, activity, comments, shared files, instant message, phone call, video, online meetings, etc
What we communicate about
Frequent disruptive requests for low value content
Share content to address low value questions, minimizing disruption and leading to higher value interactions
© 2013 IBM Corporation11
IBM Sametime for Social Business
SIMPLE
SMART
SOCIAL
SECURE
A modern & streamlined user experience
Cutting-edge - High Definition - continuous presence video
Full capabilities on your favorite mobile devices
Deep integration with the industry-leading social software platform
© 2013 IBM Corporation12
Streamlined Sametime Experience (browser or client)
© 2013 IBM Corporation13
Streamlined Sametime Experience (browser or client)
Easily change your location and status message.
Always know how others see you.
Access your contacts, meeting rooms, persistent chat rooms, social broadcasting tools with one click on the navigation ribbon.
Access Actions and Preferences through a single menu
Always keep track of who you are chatting with.
Never miss an incoming message even if you're chatting with more than one person at any given time.
Always know who said what and at what time with our new, more expressive chat transcript layout.
Easily switch from one chat session to another.
Streamlined toolbar with most used tools
© 2013 IBM Corporation14
Streamlined, Simplified Meetings (browser or client)
© 2013 IBM Corporation15
Streamlined, Simplified Meetings (browser or client)
Switch panels to see the participant list, video feed and meeting room library.
Invite people to your meeting room and add documents to the room library with one click.
Maximize the presentation area by hiding other elements
Always know what's going on. The Meeting Stream will record every single event happening during the meeting for your convenience.
Change your status right from the meeting room.
Access Actions and Preferences quickly without leaving the meeting room.
Record your meeting from your machine or let the meetings server do it for you.
© 2013 IBM Corporation16
IBM Sametime 9 extensions for Microsoft Office / Outlook
Quick and easy access to Sametime tasks from the Microsoft Office applications
IBM Sametime Group for Microsoft Office ribbon in Outlook
© 2013 IBM Corporation17
IBM Sametime for Social Business
SIMPLE
SMART
SOCIAL
SECURE
A modern & streamlined user experience
Cutting-edge - High Definition - continuous presence video
Full capabilities on your favorite mobile devices
Deep integration with the industry-leading social software platform
© 2013 IBM Corporation18
Sametime 9 – Now with Continuous Presence Video - Out-of-the-box
© 2013 IBM Corporation19
Optional Participant list shows video and audio-only participants
Select different video layouts.
Larger, frameless video. Display is optimized based on the number of people participating.
Consistent toolbar for stand-alone calls and meetings.
Active speaker indicator
Sametime 9 – Now with Continuous Presence Video - Out-of-the-box
Intuitive softphone for audio only calls
Speaker status indicator
Go full screen
© 2013 IBM Corporation20
Mute
Additional video options (Stop, Pause, Hide preview, Undock)
Hangup Select different video layouts.
Sametime 9 – Now with Continuous Presence Video - Out-of-the-box
Undock the video to go full screen on a second display
Dial out to a phone number (3rd party gateway, required), moderator controls, monitor network and video performance, etc
© 2013 IBM Corporation21
Sametime 9 – Now with Continuous Presence Video - Out-of-the-box
© 2013 IBM Corporation22
Sametime 9 Video
Built on Industry-leading H.264 Scalable Video Codec Technology
SVC enables the efficient encoding of video
Video image is organized into layers; Which can save bandwidth
New Infrastructure ComponentsVideo Multi-Point Control Unit (VMCU) Software only MCU, scalable audio, video,
backwards compatible and can be geographically distributed
Video Manager (VMGR) Manages VMCUs, balances load,
clusterable, supports failover
© 2013 IBM Corporation23
Sametime video allows you to quickly and easily extend your organizations video capabilities
● Existing video systems are under used
● Sametime 'unlocks' your existing video resources
● Sametime users can connect with each other or with most existing video assets
● Users can join the video session from their desktop, home office, or on their mobile device
● You choose who gets to use video
● Low cost, easy to use and high quality
● Scalable solution that let's people meet, regardless if traditional video systems exist or are available
Sametime 9 delivers continuous presence high definition video . . . but what does that mean for my business ?
© 2013 IBM Corporation24
IBM Sametime for Social Business
SIMPLE
SMART
SOCIAL
SECURE
A modern & streamlined user experience
Cutting-edge - High Definition - continuous presence video
Full capabilities on your favorite mobile devices
Deep integration with the industry-leading social software platform
© 2013 IBM Corporation25
Sametime 9 Mobile “Chat” Client
Point-to-point video on tablets Point-to-point audio for phones Soft phone
– Dial-out to PSTN over data network– Ringback to specified number
Push-notification support for Android– Incoming messages pushed from Google
Cloud Messaging while in background Device and OS support updates
– Android and iOS
© 2013 IBM Corporation26
Audio/video 'Chat' calls on a tablet
© 2013 IBM Corporation27
Personal and group chat on a tablet
© 2013 IBM Corporation28
On a phone (Apple iphone or Android)
© 2013 IBM Corporation29
Mobile Meetings Client
© 2013 IBM Corporation30
Sametime 9 Mobile Meetings Client
Continuous-Presence video for tablets
Audio-only meetings – Invited vs. Present View– Auto-dial of conference bridges
and passcodes Remote control (device to dekstop) Integration with IBM Connections
– Files and Profiles
Device side annotations Preview mode for shared documents Server side recording Device and OS support updates
– Android 4.x– iOS 7
© 2013 IBM Corporation31
Scheduled Meetings - automatically pulls meetings from your Calendar
Access your meetings● From the
calendar● ...
© 2013 IBM Corporation32
Meetings on a tablet – Calendar integration
Access your meetings● From the
calendar● ...
© 2013 IBM Corporation33
Meetings on a tablet – multi-party continuous video conferencing
Access your meetings● From the calendar● ...
Attend a meeting● View shared
content● Join a video
conference
© 2013 IBM Corporation34
Meetings on a tablet = the full power of sharing
Access your meetings● From the calendar● ...
Attend a meeting● View shared
content● Join a video
conference Participate
● Take control & share
● Annotate● Slide preview● Remote control
Manage● Record the meeting● Get meeting reports● Set permissions
© 2013 IBM Corporation35
IBM Sametime for Social Business
SIMPLE
SMART
SOCIAL
SECURE
A modern & streamlined user experience
Cutting-edge - High Definition - continuous presence video
Full capabilities on your favorite mobile devices
Deep integration with the industry-leading social software platform
© 2013 IBM Corporation36 36
IBM Sametime 9 – Top Takeaways
1. Sametime is the most open and extensible communications platform in the market
2. High quality audio & video conferencing
3. New mobile “smarter” meetings client
4. Social communications are now even more social
5. Sametime delivers communications services into the business context better than any other product
6. Simple, streamlined licensing with no hidden costs – full functions across multiple platforms
© 2013 IBM Corporation
Thank you!