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SARAH MERTZ[ASUG INSTALLATION MEMBER MEMBER SINCE: 1998
DAVID SWIERENGA[ASUG INSTALLATION MEMBER MEMBER SINCE: 2005
GREG REISCHLEIN[ASUG INSTALLATION MEMBER MEMBER SINCE: 2007
Seven Habits for Highly Successful Use of Organization Management
Sherryanne H MeyerManager, SAP Employee
SystemsAir Products and Chemicals, Inc.
Real Experience. Real Advantage.
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Introduction – Who is Air Products?
A leader in world markets for seven decades 40 countries 19,000 employees
A Fortune 500 company Innovative Responsible Supplier of Gases, Chemicals, Performance
Materials, Equipment and Services
Real Experience. Real Advantage.
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Running shoesFlat-screen TV’sShrimp cocktailBone scansSports carsClean air
A mixed bag of products. And not ones most people associate with a company like Air Products. Because they’re not our
products. They’re our customers’. But those, and thousands of others, have Air Products’ expertise built into them. We make
them better, and in some cases we make them possible.- Extracted from What We Do
tell me morewww.airproducts.com© Air Products and Chemicals, Inc., 2007 (27221)
What do these have in common?
Real Experience. Real Advantage.
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How we use SAP
ECC5.0 One single global instance for HR One single global instance for ERP (FI, MM, SD<
PP, EH&S) Portal 5.0 ITS 4.6D/6.20 for ESS Content Server 6.40 APO SCM 4.10 BW 7.00 GTS 2.0 Netweaver 6.40
Real Experience. Real Advantage.
[Country Deployments
55
UKIreland Belgium
Netherlands
Germany FranceUnited
States
Canada
Spain, Italy, Portugal
Indonesia, Singapore, Malaysia China, Hong Kong
Japan, Korea, Taiwan
Israel
PolandCzech Republic
Slovakia
Egypt
Brazil
Real Experience. Real Advantage.
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Range of SAP Services in Use at Air Products
Org ManagementPersonnel AdminCompensationBenefitsPayroll (US)AppraisalsCareer & Succession
PlanningTraining and EventsLearning SolutionStructural SecurityWorkflow
ESS MSS
Employee Profile ECRs and PCRs Personnel
Development MDT – Comp Planning Integration to ERP for
Time Entry Travel Management Financial Posting
Business Warehouse Custom reports &
interfaces
Real Experience. Real Advantage.
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Our Global Org Structure Supports our “One Company” Philosophy
Self Services
LSO
Recruit ing
Workflow
Pers Admin
Compensati
on
Payroll
Perf. Enhanceme
nt
Benefits
Organizational Structure (O-S-P)
Training Requirements
Enterprise Structure: EG, ESG, PA, PSA
Hay Grade
Subordinate Organizations and Direct Reports
Routing structure to assign tasks
Qualifications
Appraisal Qualifications
Vacant Positions
Security Roles
Real Experience. Real Advantage.
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Achieving Success with OM in SAP HR
“Habits are powerful factors in our lives. Because they are consistent, often unconscious patterns, they constantly, daily express our character and produce our effectiveness…or ineffectiveness.” - Stephen R. Covey, The 7 Habits of Highly Effective
People
Habits are the intersection of Knowledge (the what), Skills (the how) and Desire (the motivation)
Success results from effectively directing Knowledge, Skills and Desire to follow a new “map”
Engage others to move along a continuum from independence to interdependence
Real Experience. Real Advantage.
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Illusions
Real Experience. Real Advantage.
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Habit #1: Be Proactive
Choose how to respond to stimulus (change) Prepare your organization for change Find solutions to problems raised Put someone in charge who can LEAD the charge
to change Assess situations and develop positive responses Solve problems by changing habits Influence the outcome by listening to the input
Change the paradigms We see things not as they are but as we are
conditioned to see them (Old Woman) To make large changes such as this – be willing to
work on your company’s basic paradigms
Real Experience. Real Advantage.
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Diverse Ideas
USATax Regs
Poland Work
Contracts
Brazil Dissidi
o
China Labor Laws
Real Experience. Real Advantage.
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Habit #2: Begin with the End in Mind
Become principle centered Work towards discarding old practices by creating
a vision of the new order Use Imagination and Creativity
What are our values Where do we want to go in the future What are the company’s long term goals
Set your priorities and establish principles to support these Decisions Guidelines Roles and Responsibilities
Real Experience. Real Advantage.
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As a rule, we find what we look for; we achieve what we get ready for.
~ James Cash Penney
Real Experience. Real Advantage.
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Habit #3 – Put first things first
Develop the management – the discipline – to carry things out
Identify key roles to support your new OM model Who will own the process? Who will decide the structure, the data fields? Who will use the data and how will it be used? Who will manage the actual data and do data entry?
Delegate, Trust, Empower* * * * Trust is the highest form of human motivation * *
* * Focus Prevention Organize, plan processes
Real Experience. Real Advantage.
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Habit #4 – Think Win Win
Have an Action Plan that will achieve mutual benefit All parties feel good about decisions All parties are committed to the plan
Reward and recognize win/win behavior – these will be your OM leaders Avoid the squeaky wheel Avoid inadvertently rewarding negativity
A merging of values Requires Courage and Consideration
Real Experience. Real Advantage.
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Elements of Win Win
Desired Results (not methods) identify what is to be done Example ~ Compensation Planning should be done
only by managers of a certain level Guidelines specify the how results will be
accomplished Example ~ Comp Planning Managers must be >
Grade 115 Resources identify the human, technical, financial
or organizational support available to help accomplish the result Example ~ A centralized team will accomplish org
structure Accountability sets standards of performance
Example ~ KPI = 4 day turnaround for position change
Consequences – natural and logical – are happens when the above fail. Example ~ If 4 day turnaround timeframe is
exceeded, Employee Help Center will receive increased number of calls.
Real Experience. Real Advantage.
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Habit #5 – Seek first to understand, then be understood Know how org management works – what it
supports – what your team decisions are Then engage the rest of the company in
understanding it Ethos – ethics / credibility Pathos - empathy Logos – the logical side of your presentation
Don’t totally discount challenges – learn from them – but don’t allow them to derail you from your earlier decisions (think win-win)
Real Experience. Real Advantage.
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Synergy
Real Experience. Real Advantage.
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Habit #6 - Synergize
Synergy = the whole is greater than the sum of it’s parts
Leverage the individual differences across culture and country to create a whole that is greater than it’s parts
Mutual trust and understanding solves conflicts - Find a better solution than what can be found alone New insights New perspectives Value the differences Concede that we can both be right
Real Experience. Real Advantage.
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Habit #7 – Renewal and Continual Improvement Find the balance between producing and
improving Understand Production Capability - Staff
appropriately Start with expert and productive help Over time you may be able to move to less
Build “customer” loyalty -- Your other processes are going to rely on this person – to gain buy-in from managers and employees
Ensure continued process ownership Regularly assess the health of your processes Make decisions about changes holistically
Real Experience. Real Advantage.
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Return on Investment
Is OM work initially? YES – but the benefits pay off The benefits –
Data integrity cost avoidance Data Privacy and SOX Compliance
Compensation Planning has avoided disparate and “paper” or Excel-based systems
Appraisal processes have ensured 95% compliance globally
Structural Security, Org Management Relationships ensure managers see details about employees only for the timeframe the employees are in their organization
Position Management controls access to sensitive data A comprehensive view of an employee’s “life” cycle
Real Experience. Real Advantage.
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Best Practices
Reliance on Org Management as the cornerstone of your SAP deployment
Establish roles and responsibilities for OM Process Owners Guidelines An OM data management team
Design your OM model with an eye towards meeting your company’s future objectives
Maintain your OM model with continued monitoring, assessment, and holistic decision making
Real Experience. Real Advantage.
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Key Learnings
THINK DIFFERENTLY – Be willing to change your paradigms and those of others
LEAD your organization thru development of a future Vision
DEVELOP GUIDELINES to be followed globally EMPOWER a data management team to be the
experts in implementing these guidelines MANAGE THE CHANGE with all levels of the
company BUILD TRUST across boundaries, organizations,
processes NURTURE GROWTH – Continually assess your
processes and be willing to adjust
Real Experience. Real Advantage.
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[
] Thank you for participating.
SESSION CODE: 0907Sherryanne H [email protected]
Please remember to complete and return your evaluation form following this session.
For ongoing education on this area of focus, visit the Year-Round Community page at www.asug.com/yrc
The format of this presentation is based in part on Stephen R. Covey’s book, The Seven Habits of Highly Effective People.