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SkillsDMC (Resources and Infrastructure Industry Skills Council Ltd)
Tower 1, Level 1, Suite 2, 475 Victoria Avenue, Chatswood, NSW 2067
Telephone: +61 (02) 9324 8600
Facsimile: +61 (02) 9324 8699
Email: [email protected]
Web: www.skillsdmc.com.au
Published by: SkillsDMC (Resources and Infrastructure Industry Skills Council Ltd)
Tower 1, Level 1, Suite 2, 475 Victoria Avenue, Chatswood, NSW 2067 AUSTRALIA
First published: 2016
Disclaimer:SkillsDMC is the owner of all copyright and other intellectual property rights in the products and any modifications made by SkillsDMC to the materials (parent document issued to you at point of sale and as reflected in the invoice). You acknowledge that, apart from the limited licence granted under these Terms of
Sale, you have no right, title or interest (including intellectual property rights) in the products. You will do
anything reasonably required to give effect to SkillsDMC’s ownership of the products (parent document).
SkillsDMC Issued February 2016 Candidate Guide SDMC-COM201AVersion 1
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IntroductionIn preparation for your assessment, the trainer/assessor will advise you of the best approach in readiness for your assessment.
SDMC-COM201A - Communicate in the workplaceYou are now required to show your Assessor that you are competent in the tasks that you have learned. This guide will give you all the information that you will require in order to successfully complete your assessments.
The following pages must be completed, signed and returned to the trainer/assessor.
If you have any queries regarding your assessment, you should contact the trainer/assessor for guidance.
Completing the assessment All sections of the assessment must be completed with an ink pen.
Pre–assessment: Make sure you understand the assessment and any appeal processes.
Ask the assessor to explain or clarify any information you do not understand. Both you and the
assessor must sign the Pre-assessment form prior to commencing the assessment.
Performance will often need to be demonstrated over a period of time and/or in different locations.
More than one assessment of a block of tasks may be necessary.
Your assessor may copy any relevant part of a blank assessment tool for re-use, then date it and
attach it to the original once completed.
Where appropriate, the assessor may assess your performance across different conditions e.g. wet
and dry weather; day and night; different equipment attachments; different materials, etc.
Your assessor may provide suitable breaks if needed in the assessment activity between blocks of
tasks.
Outcomes from your theory and other supporting evidence assessments will be reflected in the final
assessment summary.
On completing the overall assessment the “Assessment Summary” sheet must be completed by both
the candidate and the assessor.
The assessor will communicate any feedback comments to you if required.
If the Not Satisfactory box is ticked, the assessor will inform you and possibly your supervisor to
discuss further training needs to be given, to bring you up to a satisfactory level.
You may have the right to appeal the assessment decision depending on your organisation’s policy and procedures.
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Marking Guide – Communicate in the workplaceThe following information outlines the assessment items Candidates will be required to complete for this unit.
For each separate assessment method there are acceptable responses recorded and parameters are set in which the assessment context is defined.
Note that some methods require collection of a number of pieces of ‘evidence’ over a period of time. Other methods, such as the theory assessment, will take a more definitive amount of time.
Assessment Method 1Nature of task: Direct Observation and Competency Conversation
Location for assessment: Candidate Workplace
Supervision: Trainer/ Assessor
Commence Date: Click here to enter text. Complete Date: Click here to enter text.
Information:
1. Skills need to be applied in the workplace in a variety of circumstances.
Assessors must ensure that the Candidate can competently and safely undertake the task/s being
assessed in different situations and conditions, to industry standards.
Sound assessment practice involves the assessor determining that Candidates are able to
demonstrate the required level of performance prescribed by the unit of competency consistently,
over time, and in a range of workplace conditions/settings.
2. Assessors will evaluate the skills demonstrated by Candidates as specified in the Observation
Checklist.
The Assessor will also conduct a competency conversation to determine and record your
competence - these questions guide conversation with you and assist in assessment.
The notes taken about this conversation are important evidence for the assessment.
3. The Assessor will provide feedback to you and record results appropriately.
4. You and the Assessor should arrange appropriate times and dates with your Supervisors/ Managers
and plan for the assessment.
5. The Assessor should explain the elements of the observation at the pre-assessment and outline how you will be required to demonstrate competence at the time of the observation.
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Assessment Method 2Nature of task: Theory / Questioning
Location for assessment: Workplace / Own time
Supervision: Trainer / Assessor
Commence Date: Click here to enter text. Complete Date: Click here to enter text.
Information:
1. The questions for this assessment are included in this Candidate Guide.
2. The questions and candidate answers are to be submitted to the Assessor as evidence of competency.
3. Candidates are required to complete these questions in their own time and to hand back to the
Assessor at the time of final summative assessment.
4. The Assessor should provide feedback to the Candidate and record results appropriately on the
Marking Sheet provided (found within the Assessor Guide).
Assessment Method 3Nature of task: Supporting Evidence - Third Party (Supervisor Report)
Location for assessment: Workplace
Supervision: Supervisor
Commence Date: Click here to enter text. Complete Date: Click here to enter text.
Information:
1. The Third Party/ Supervisor Report is included in the Candidate Guide.
2. Once completed by the workplace Supervisor, this report is to be extracted from the Candidate Guide
and submitted to the Assessor as evidence of competency.
3. Candidates are required to have their Supervisor complete this report in the workplace and to hand
back to the Assessor at the time of final summative assessment.
4. The Assessor should provide feedback to the Candidate and record results appropriately on the
Marking Sheet provided (found within the Assessor Guide).
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Assessment Method 4Nature of task: Workplace Project
Location for assessment: Workplace/ Own time
Supervision: Trainer/ Assessor
Commence Date: Click here to enter text. Complete Date: Click here to enter text.
Information:
1. Instructions for the workplace Project are included in this Candidate Guide.
2. The pages reflecting the workplace Project results are to be extracted and submitted to the Assessor as
evidence of competency.
3. Candidates are required to complete this project in their own time and to hand back to the Assessor at
the time of final summative assessment.
4. The Assessor should provide feedback to the Candidate and record results appropriately on the
Marking Sheet provided (found within the Assessor Guide).
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Assessment Summary Cover SheetCandidate Assessor
Candidate name:
Click here to enter text.
(Print)
Candidate comments:
Click here to enter text.
Click here to enter text.
Click here to enter text.
Click here to enter text.
Click here to enter text.
Click here to enter text.
Click here to enter text.
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Assessor name:
Click here to enter text.
(Print)
Assessor comments:
Click here to enter text.
Click here to enter text.
Co-AssessorCo-Assessor Assessor name:
Click here to enter text.
(Print)
Co-Assessor comments:
Click here to enter text.
Click here to enter text.
Candidate information
Any documentation provided as evidence must be prepared by you to a satisfactory standard and be in accordance with workplace/site policy and procedures, and industry standards.
If collecting material for an assessment project, please ensure that the confidentiality of colleagues, workers and other persons is protected, and block out any sensitive information.
If you have any doubts regarding confidentiality and privacy issues, contact the organisation concerned.
(Signature)
(Date)
(Signature)
(Date)
Candidate Declaration:
I declare that all work submitted for assessment has been completed by me, that all work has been attributed in the references provided for each item and that the intellectual property of authors is acknowledged.
Where work has been completed as part of a group activity, the work of each individual has been recognised.
Candidate Initials: ______
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Assessment Method 1 – Direct Observation and Competency Conversation
Assessment Method 1 – Direct Observation and Competency Conversation
Candidate Name: Click here to enter text.
Assessor Name: Click here to enter text.
Workplace location:
Site detailsClick here to enter text.
Competency Conversation
Your assessor will ask you some questions that cover the underpinning knowledge for this unit of competency. Before you have this conversation, you should make sure you can talk about:
relevant standards that apply to communication in the workplace different worksite communication system components, their applications and their limitations any safety requirements of communication equipment and systems common faults that can occur in communication equipment/systems emergency communication procedures record maintenance activities in the extractives and civil infrastructure industries
Practical demonstrations
During assessment activities, you will need to show your assessor, on more than one (1) occasion, that you have the ability to:
identify communication strategies and systems operate communication systems and equipment to convey meaning to others communicate clearly and promptly to others to convey information and make meaning listen carefully to instructions and information participate in group discussions and engage with group members respectfully ask questions to clarify meaning communicate concisely both written and verbally interpret other communications such as flags, lights, signs, bells and whistles identify and report communication faults and deficiencies use approved, pre-prepared written documentation that communicates meaning to others
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Assessment Method 2 Theory – QuestioningThe following questions form part of your final Assessment in gaining competency in the following unit;
SDMC-COM201A - Communicate in the workplaceQ1. Relevant policies and procedures should always be applied to the work activity.
TrueFalse
Q2. Communication equipment and systems may include:
A. Systems overview
B. Operating directories
C. Emergency procedures
D. All of the above
Q3. What would you do if there was an emergency?
A. Inform your colleagues
B. Inform your supervisor
C. Inform your supervisor, colleagues and call the emergency number
D. Wait until your shift is over before telling someone
Q4. Communication equipment should always be cared for to ensure it remains in a working condition.
TrueFalse
Q5. On discovering a fire, what three (3) things must you do as a first response?
A. Run for your life
B. Call for assistance
C. Try to fight the fire
D. Raise the alarm
E. Run and tell others in the area
F. Assess the danger to yourself and others
Q6. If you were unsure of how to complete a task what would you need to refer to?
A. Work Instructions
B. Operator Manuals
C. Job or Task Hazard Analysis
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D. All of the above
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The following questions form part of your final Assessment in gaining competency in the following unit;
SDMC-COM201A - Communicate in the workplace
Q7. What are the colours of a mandatory sign?
A. White on a green background
B. Blue and white
C. White printing on a red background
D. Red, black and white
Q8. What is the most appropriate communication method for contacting the police?
A. Computer
B. Radio
C. Telephone
D. Public address system
Q9. What is the emergency radio channel at your worksite?
Click here to enter text.
Click here to enter text.
Q10. What is the correct radio procedure for an emergency call?
A. “Emergency”
State type of emergencyState location
B. “Emergency; Emergency”
Identify equipment No.State location
C. “Emergency; Emergency”
Identify equipment No.State type of emergencyState location
D. “Emergency; Emergency”
Identify equipment No.State type of emergency
SkillsDMC Issued February 2016 Candidate Guide SDMC-COM201AVersion 1
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The following questions form part of your final Assessment in gaining competency in the following unit;
SDMC-COM201A - Communicate in the workplace
Q11. On hearing an emergency evacuation alarm in the workplace; you evacuate by which means?
A. Evacuate following procedures, routes and exit points to your nominated muster areas
B. Evacuate following your mate, through any areas that will give you the quickest way out
C. Evacuate by the quickest means and report to any muster area
D. None of the above
Q12. If you hear an emergency evacuation call over the two way in your work area you are to move to a muster point and await further instructions.
TrueFalse
Q13. If you are a new employee on site, you are not required to know the site emergency response plans and procedures including the sound of any alarms used in the workplace.
TrueFalse
Q14. Communicating effectively is an important skill to have at any work place.
TrueFalse
Q15. If while using communication equipment you find a fault, you should:
A. Wait until your shift is over and then report it
B. Notify your supervisor
C. Inform your colleagues
D. Immediately stop what you are doing and notify your supervisor
Q16. It is important to speak clearly and at the right pace.
TrueFalse
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The following questions form part of your final Assessment in gaining competency in the following unit;
SDMC-COM201A - Communicate in the workplace
Q17. What are some factors that can interfere with a way a message is sent or received?
A. Individual differences
B. Cultural values
C. The way in which a message is sent
D. All of the above
Q18. If you are unsure about a work task, you should always ask questions in order to clarify information.
TrueFalse
Q19. It is not necessary to maintain good communication with colleagues and others.
TrueFalse
Q20. Which three (3) of the following items can be used when signalling?
A. A hand tool
B. Hand signals
C. A power tool
D. Horn
E. Safety lights
Q21. Participating in discussion is often important to obtain information.
TrueFalse
Q22. A blue flashing light is used for:
A. Ambulances, fire and rescue vehicles
B. light vehicles
C. Slow moving vehicles likes graders, water trucks and cranes
D. None of the above
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The following questions form part of your final Assessment in gaining competency in the following unit;
SDMC-COM201A - Communicate in the workplace
Q23. Written documentation may include:
A. End of shift documentation
B. Work log
C. Personal danger tags
D. All of the above
Q24. Which word cannot be used to fill in the gap?
It is important to write __________________ when using approved documents.
A. Clearly
B. In small letters
C. Accurately
D. Concisely
Q25. You must always pass on written information to others as per work procedures.
TrueFalse
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Assessment Method 3 Supporting Evidence - Supervisor Testimony
Assessment Method 3 Supporting Evidence - Supervisor Testimony
Unit of Competency: SDMC-COM201A - Communicate in the workplace
Employee Name: Click here to enter text.
Employee’s start date with organisation:
Click here to enter text.
Manager Name: Click here to enter text.
Workplace & Address: Click here to enter text.
To form part of the process of gathering evidence of competence the Assessor is seeking ‘Supervisor Testimony’ from the Candidate’s line manager. As part of the assessment for the unit listed above, the ‘Performance and Knowledge’ required for this unit has been mapped to the core skills required for this unit.
Do you believe the Candidate displays the following skills to perform their job tasks to industry standards to meet the following:
Satisfactory ()
Communication (verbal and non-verbal) and Interpersonal Skills to:
communicate clearly and promptly to others to convey information and make meaning
listen carefully to instructions and information participate in group discussions and engage with group members respectfully ask questions to clarify meaning communicate concisely both written and verbally
Yes
☐No
☐
Reading skills to read, understand and apply relevant documentation such as:
safety requirements of emergency communication equipment and systems relevant documentation, policies and procedures record maintenance
Yes
☐No
☐
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Do you believe the Candidate displays the following skills to perform their job tasks to industry standards to meet the following:
Satisfactory ()
Writing skills to:
communicate concisely both written and verbally identify and report communication faults and deficiencies
Yes
☐No
☐
Learning skills to recognise and respond to:
worksite communication system components, applications and limitations identifying communication strategies and systems operating communications systems and equipment to convey meaning to others interpreting other communications such as flags, lights, signs, bells and whistles identifying and reporting communication faults and deficiencies using approved and preparing written documentation that communicates meaning
to others listening carefully to instructions and information participating in group discussions and engage with group members respectfully
Yes
☐No
☐
Any other comments:
Candidate Signature:
Manager Signature:
Date:
SkillsDMC Issued February 2016 Candidate Guide SDMC-COM201AVersion 1
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Assessment Method 3 – Other Supporting EvidenceCandidate Name:
Assessor Name:
Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations
Other Assessment Evidence: Assessment ComponentMap to relevant assessment component
Satisfactory ()
Other 3rd party report
Details:
Other 3rd party verification of employee performance
Click here to enter text.Yes
☐No
☐
Induction / Employer Training Program(s)
Details:
Candidate has participated in Employer Induction / training program(s)
Click here to enter text.Yes
☐No
☐
Relevant licence / certificate
Details:
Relevant licences/certificates sighted and endorsed
Click here to enter text.Yes
☐No
☐
Work log book / Equipment use log
Details:
Log book sighted and endorsed
Click here to enter text.Yes
☐No
☐
Training log book
Details:
Training log sighted and endorsed
Click here to enter text.Yes
☐No
☐
Feedback to Candidate:
Candidate Signature: Date:
Assessor Signature: Date:
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Assessment Method 4 Workplace ProjectSDMC-COM201A - Communicate in the workplaceAssessment for this unit of competency requires you to demonstrate that you can communicate effectively during work activities and in workplace environments.
For this assessment method, you will be assessed on multiple occasions using a range of different communication methods that are commonly used in the extractives and civil infrastructure industries during work, or work-like, activities.
You will need to show your assessor that you can:
use different communication methods and equipment, and can select the best method of communication for different situations. This could include:
Written communication Spoken communication Signal-based communication, such as lights, whistles or flags Electronic communication
communicate information effectively to others confirm and clarify information that your receive from others, such as through asking questions
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Additional Section (if required)This section provides scope for additional evidence if required.
It may be used to customise additional assessment methods and/or contextualised questions.
The Context of AssessmentThe Registered Assessor must take time to consult with the candidate’s site to determine the information that will complete the list below.
Each of the assessment methods in this Guide should then be conducted using this list as a reference. This will help to ensure that the assessment process is consistent with the organisation’s/site’s work context.
Where assessment is being conducted in a simulated environment, the Registered Assessor should complete this page based on the documentation, policies, procedures and equipment that are used in the simulated environment.
The Assessor using this document should take time to familiarise themselves with the items in the list below. Where this is not possible, the Assessor should consider working with an Industry Subject Matter Expert from the organisation/site who is already familiar and experienced with the items listed.
Specific company policies that must be assessed against:
Specific company procedures (including work procedures) that must be assessed against:
Specific legislative/regulatory/statutory documentation that must be adhered to during the assessment:
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Additional ItemsCandidate Name:
Assessor Name:
Evidence
Satisfactory ()
Yes No
Feedback to Candidate:
Workplace project comments:
Candidate Signature: Date:
Assessor Signature: Date:
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