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Dashboard Interface Enjoy the flexibility of a user
experience the way you want it, because you decide
what charts go where and what information is
displayed
Work from anywhere
Access and use the full
functionality via any
browser, smartphone or
tablet. Fully automated
the system runs itself
Monitor
resources
Enhanced Quality of
Experience reports ensure
that network bandwidth
can be monitored and
issues addressed
Optimize performance
Clear visibility of Lync will
ensure correct time and
resource management
which is key to any
successful organisation
Reduce costs
With visibility of your Lync
usage and associated
costs tighter control can
be achieved resulting in
substantial cost savings
Report Builder Create your own custom reports
delivering only relevant information. Automate the
delivery of the reports by email and in the format that
you require such as PDF, Word, Excel or CSV
Scalability Suitable to meet the needs of a single site
business through to multi-site global corporations
requiring the use of UC Analytics multi-currency and
multi-lingual capabilities.
Microsoft Lync presents the potential to improve
business processes, reduce costs, improve employee
productivity and increase customer satisfaction.
However, with the increased volumes and complexity
of data comes the challenges of smartly managing
your Lync solution. Organisations need to ensure user
adoption, Quality of Experience and costs are being
analysed for optimum results.
UC Analytics is a monitoring and reporting tool which
delivers a 360⁰ view of Lync usage. Trends in user
adoption of audio, video and IM can be compared
highlighting user acceptance, performance metrics
and cost savings. It adds an analytical dimension that
enables more effective use of resources.
Analytics and Reporting for Lync
UC
Analytics
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Smartly Manage Your
Lync Solution
Alarms can be set for instant email notification when
a user defined criteria has been met such as low MOS,
calls over a certain cost or duration, missed calls or if
calls have not been made from a location indicting a
network issue
Multiple Data Sources In a hybrid environment UC
Analytics can be a centralised reporting solution which
can collate CDR records from other UC platforms,
legacy PBX solutions, gateways or mobile phones.
IM Transcripts Monitor IM conversations for dispute
resolution and to ensure the technology is not being
abused
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