CandlewoodHouseGreenHillVillageOfficeParkCnrNentabos&BotterklapperStreetTheWillows,Pretoria0040
HoheizenOfficePark109HoheizenCresentWelgemoedBelville7530
Pretoria:0861000064CapeTown:[email protected]
PostalAddressP.O.Box2937TheReeds0157
MembersDewaldVorsterJanBothaStefanJacobs(D.Phil)YoungCarr(D.Phil.)
SOFTSKILLS
COURSENAME COURSENAME
AccountingSkillsfor
NewSupervisors/
Managers
• Manyof us flinchwhenwehear terms like depreciation, cash flow,
balancesheet,and(worstofall!)budgets;
• However,theseareallimportantconceptstounderstandifyou're
goingtosucceedinbusiness,particularlyasamanager;
• Thiscoursewillhelpyougetstartedintheaccountingworld.
ActiveListening
• Communicationskillsareattheheartofeverythingwedoeachday,
whetherathome,atwork,oratplay;
• Thiscoursefocusesonactivelistening,whichencompassesthebest
ofcommunication.
AdvancedProject
Management
• It'seasytoforgetthe"manager"partofyour"projectmanager"title
amongstalltheactivityduringaproject;
• However,itiscrucialthatyouhoneyourmanagementskillsasthey
areanimportantpartofyoursuccessasaprojectmanager;
• Therearealsosomeadvancedprojectmanagementtechniquesthat
youcanmastertobringyourprojectstothenextlevel.
AdvancedSkillsfor
thePracticalTrainer
• Behindeveryspectaculartrainingsessionisalotofpreparationand
meticulousattentiontodetail;
• Thetrulyskilledtrainercanmakeaprogramexciting!
• Thiscoursewillteachyouadvancedskillsthatcanhelpyoutakeyour
trainingprogramstothenextlevel;
• WerecommendthatyoucompleteThePracticalTrainerbefore
beginningthiscourse.
AdvancedWriting
Skills
• Thiscourseisdesignedforgoodwriterswhoarereadytolearnthe
nuancesofletters,businesscases,proposals,andreports;
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• Therefore,werecommendthatyoucompleteBusinessWritingThat
Worksbeforebeginningthiscourse.
AngerManagement:
UnderstandingAnger
• Angerisauniversalexperience.Managingangerproductivelyis
somethingthatfewindividuals,organizations,andsocietiesdowell,
eventhoughit’sanimportantcomponentofbeingsuccessful;
• Thiscoursewillgiveyousomewaystomanageyourangeraswellas
angrypeople.
AppreciativeInquiry
• Haveyouheardthesaying,ifyoudowhatyou'vealwaysdone,you'll
getwhatyou'vealwaysgotten?
• AppreciativeInquiryoffersusanew,excitingwaytosolveproblems
andimprovetheplaceswherewelive,work,andplay.
BalancedScoreCard
Basics
• Intangibleassets(likeacompany’sreputation,theknowledgebase
createdbytheiremployees,andtraininginitiatives)canmakeupa
hugeportionofacompany’swealth;
• Thiscoursewillteachyouaboutthebalancedscorecard,whichcan
helpyou,measureallaspectsofyourorganizationssuccess.
BasicBusiness
Management:Boot
CampforBusiness
Owners
• Owningabusinessrequiresavisionbalancedwithattentiontodetail;
• Youneedtobeageneralistwhounderstandsthemultipleaspectsof
runningabusiness,aswellastheabilitytostepbackandseethebig
pictureandtoreachintothefuture;
• Thiscoursewillgiveyouthebasicbusinessmanagementskillsthat
youneedforsuccess.
BasicInternet
Marketing
• IfyourcustomersontheInternet,thenyoushouldbetoo;
• Thiscoursewillshowyouwheretostart;
• Itisidealforbusinessownersandpeoplenewtomarketingwhowant
tolearnthebasicsofInternetmarketing.
BodyLanguage:
ReadingBody
LanguageasaSales
Tool
• Bodylanguagecanmakeorbreakoureffortstoestablishlong,
trustingrelationships;
• Ourbodylanguagecanhelptoreinforceandaddcredibilitytowhat
wesayoritcancontradictourwords;
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• Thiscoursecanhelpyoumakesureyourbodylanguageissendingthe
rightmessage.
Branding:Creating
andmanagingyour
corporatebrand
• Yourbrandisthevehiclethatpropelsyourproductorserviceinto
yourcustomer’slivesandtheirhearts;
• Whatdoesyourbrandsayaboutyou?
Budgetsand
ManagingMoney
• Weallplayaroleinourorganizationsfinancialhealth,whetherwe
realizeitornot;
• Thiscoursewillgiveyoutheskillsthatyouneedtospeak
knowledgeablyaboutbudgetsandmanagingmoneytocontributeto
thebottomline;
• WerecommendthatyoucompleteAccountingSkillsforNew
Supervisorsbeforebeginningthiscourse.
BuildingaBrandon
SocialMedia
• SocialMediaisnowfirmlyembeddedinourculturalpsycheandour
corporatewayoflife;
• Youcangetagriponthebestwaystoexploitvarioussocialmedia
platformswiththiscomprehensivecourse.
BuildingaConsulting
Business
• Manyofushavethedreamofowningabusiness,butfewofustake
thatstep;
• Inthecaseofstartingaconsultingbusinessitmaybeashortstep
fromtheworkworldtotheself-employedworld;
• Insomecasesyourskillscanbetransferredeasilyfromyourcurrent
jobtoyourownconsultingbusiness.
BuildinganOnline
Business
• You’vegotanidea,onethatyouthinkcouldbeagreatbusiness;
• Butyoudon’twanttolimityourselftoonelocation,you’renot
lookingforabrick-and-mortarstore,yourthinkingonline;
• That’snotabadideasinceonlineshoppingandspendingispredicted
togrowatexponentialrates;
• Gettheadvice,tips,tools,andpointersyouneedhere.
BuildingBetterTeams
• Teamsareanimportantbuildingblockofsuccessfulorganizations;
• Isyourteammotivated?
• Doyouworkwelltogethertosolveproblemsandgetthingsdone?
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• Doyouhaveaprocessformanagingissues?
• ThiscoursecanhelpyousayYes!toallofthosequestionsandbuilda
betterteam.
BuildingRelationships
forSuccessinSales
• Morethanever,peoplearelookingtoconnectwithothersandbuild
relationships;
• Inordertobesuccessfulasasalesperson,youmustknowhowto
createanexperiencethatwillhelpyouconnectwithyourcustomers;
• Thiscoursewillhelpyoubuildrelationshipsforsuccessinsales.
BuildingYourSelf
Esteemand
AssertivenessSkills
• AnyRandoncesaid,themanwhodoesnotvaluehimself,cannot
valueanythingoranyone;
• Thiscoursewillgiveyousometechniquesthatcandramatically
changehowyoufeelaboutyourselfandhowyouapproachtheworld.
Bullyinginthe
Workplace
• Bullyingiscalledthesilentepidemic;
• Althoughhalfofworkershaveexperiencedorwitnessedbullying,
policiesandlawsdealingwithitarefarlessprevalent;
• Thiscoursewillgiveyouthetoolstodealwithworkplacebullying.
BusinessEthicsforthe
Office
• Whatexactlymakesadecisionethical?Theproblemwithethicsis
thatwhatmayseemmorallyright(orethical)toonepersonmay
seemappallingtoanother;
• Thiscoursewillhelpyoudefineyourethicalframeworktomake
solvingethicaldilemmaseasier.
BusinessEtiquette:
GainingThatExtra
Edge
• Etiquettequestionscanbeagonizing;
• Understandingthebasicsofbusinessetiquettecangiveyouthat
extraedgeandhelpyoustandoutfromthecrowd.
BusinessLeadership:
Becoming
Management
Material
• Atitscore,leadershipmeanssettinggoals,lightingapath,and
persuadingotherstofollow;
• Thiscoursewillshowyouhowleaderscangettheirmessageoutina
waythatinspires,makethemostoftheirlimitedtime,andbuild
roadstopreciousresources.
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BusinessProcess
Management
• Businessprocessmanagementhelpsorganizationsleverageprocesses
toachievetheirgoalsandbesuccessful.Onceprocessesare
implemented,theymustbemonitored,evaluated,andoptimized;
• Thiscoursewillintroduceyoutobusinessprocessmanagement,
whichcanhelpyourorganizationsuccessfullyperformthese
activities.
BusinessSuccession
Planning:Developing
andmaintaininga
successionplan
• Changeisahallmarkoftoday’sbusinessworld,especiallyintermsof
theworkforce;
• Successionplanningcanhelpyoumakethemostofthatchangeby
ensuringthatwhensomeoneleaves,thereissomeonereadytotake
theirplace.
BusinessWritingThat
Works
• Writingisjustlikeanyotherskill:youneedtolearn,practice,and
workatittogetgoodatit;
• Thiscoursewillgiveyouthebasictoolsyouneedtobecomeabetter
writer.
CallCentreTraining:
SalesandCustomer
ServiceTrainingfor
CallCentreAgents
• Whetherwechoosetoembracethemorcannotstandbeing
interruptedbytheircalls,callcentresareabusinesselementthatis
heretostay;
• Withtherighttraining,callcentreagentscanbeanexcellentassetin
yourorganizationssalesprocess.
ChangeManagement:
ChangeandHowto
DealwithIt
• Somepeopleenjoytheopportunitiesandexcitementthatchange
brings.Others,however,haveahardertimeadapting;
• Tocomplicatematters,ourfeelingsoftendependonthesituation.
Thiscoursewillteachyouhowtomanagechangeinapositiveway.
Coachingand
Mentoring
• Coachingisbasedonapartnershipthatinvolvesgivingbothsupport
andchallengingopportunitiestoemployees;
• Mentorshipisarelatedskillthatisoftenapartofcoaching.It’sabout
beingaguide,offeringwisdomandadvicewhenitisneeded;
• Thiscoursewillcoverbothoftheseessentialskills.
Communication
Strategies
• Eachday,wecommunicatewithothersthroughourspokenwords,
bodylanguage,andwrittencommunication;
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• Thiscoursecanshowyouhowtomakesureyou’resendingtheright
message.
Communicationsfor
SmallBusiness
Owners
• Communicationsbetweenasmallbusinessanditscustomersisa
multi-lanehighway;
• Navigatethishighwaysuccessfullyandyouincreasecustomer
numbersandprofits;
• Setoutonthishighwayunaware,ill-prepared,orunconvincedofits
importance,andyouwilllosegroundtoyourcompetitors.
ConductingAccurate
InternetResearch
• WehaveallusedtheInternettosearchfortheanswertoaquestion
wemighthave;
• ThequestioncouldbeassimpleasWhowonlastnights’ballgame?
oranin-depthqueryforouruniversityresearchpaper;
• ThiscourseprovidesaroadmapforsearchingtheWebwithout
gettinglost,side-tracked,orgettingthewronginformation;
• Itprovidessimpletipsandexamplesandpointsusintheright
direction.
ConductingEffective
PerformanceReviews
• Performancereviewsareanessentialcomponentofemployee
development;
• Afterall,howwillemployeesbeabletomeettheirgoalsiftheydon’t
knowwhatthosegoalsare?
• Thiscoursewillhelpyousetupandexecuteaperformance
managementprocess.
ConferenceandEvent
Management
• Whetheryou’replanningasmallanniversarypartyorabig
conference,thebasiceventmanagementprinciplesarethesame;
• Thiscoursewillgiveyouaneffectiveandwell-planneddesignthatcan
beusedoverandoveragainforanytypeofevent.
ConflictResolution:
DealingwithDifficult
People
• Sometimesitseemsliketheworldisfullofdifficultpeople;
• Whileitmightseemthattheeasiestremedyistolockyourselfupat
homeandavoidpeople,weeventuallyhavetopickupthephoneor
stepoutsideandinteractwithsomeone;
• Thiscoursewillgiveyoupracticaltoolstodealwithdifficultpeople.
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ConflictResolution:
GettingAlonginThe
Workplace
• Conflictisanecessarypartofourpersonalgrowthanddevelopment;
• Itonlybecomesanissuewhenthepeopleinvolvedcannotwork
throughit;
• Whenthishappens,negativeenergycanresult,causinghurtfeelings
anddamagedrelationships;
• Thiscoursewillteachyouhowtoresolveconflictandgainpositive
results.
ConqueringYourFear
ofSpeakinginPublic
• Doyougetnervouswhenpresentingatcompanymeetings?
• Doyoufindithardtomakeconversationatsocialevents?
• Doyoulockupinawkwardsocialsituations?
• Ifso,thiscoursecanhelpyouconqueryournervesandspeak
confidentlyinpublic.
CreatingaDynamite
JobPortfolio
• Thejobmarketcontinuestochangeasdoesthewaywelookfor
work;
• Thiscourseexaminesthevalueofpresentingyourselfasacomplete
packagebyusingaresumeasanintroductiontoanemployerand
backingitupwithaportfoliopresentedattheinterview;
• WerecommendthatyoucompleteGettingYourJobSearchStarted
beforebeginningthiscourse.
CreatingaGoogle
AdWordsCampaign
• ManycompaniesadvertisewithpayperclickInternetads;
• Thiscoursefocusesonthelargestmachineavailable:Google
AdWords.
CreatingaTop-Notch
TalentManagement
Program
• Havingtherightpeopleinplaceattherighttimeisakeyaspectto
continuedgrowth,success,andstability;
• Thiscoursewillprovideyouwithwhatittakestohavetheright
peopleready.
CreatingaWorkplace
WellnessProgram
• Withincreasingcostsofhealthcare,ashrinkingworkforce,andaging
workers,asavvyworkplaceunderstandsthevalueinsupporting
workerstoimprovetheirconditioningandtoliveafitterlifestyle;
• Thiscoursewillgiveyouaframeworktobuildaprogramfromscratch
andwaystoenhanceexistingprograms.
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CreativeThinkingand
Innovation
• Whilesomepeopleseemtobesimplyburstingwithcreativity,others
finditastruggletothinkoutsidethesquare;
• Thiscoursewillteachyouhowtoboostyourcreativejuices.
CrisisManagement
• Viableorganizationsneedtobereadyforemergenciesbecausethey
aredoingbusiness;
• Thiscoursewillshowyouhowtocreateacrisismanagementplan
thatwillhelpyourbusinessprevent,respondto,andrecoverfromall
typesofcrises.
CriticalThinking
• Intoday’ssociety,wearebombardedwithmessagestobelieve
variousideas,purchasethings,supportcauses,andleadourlifestyle
inaparticularway;
• Thiscoursewillgiveyoutheabilitytoclearlyreasonthrough
problemsandtopresentargumentsinalogical,compellingway.
CRM:AnIntroduction
toCustomer
Relationship
Management
• Takealookinyourwallet.Howmanypoints,rewards,andloyalty
cardsdoyouhave?
• TheseareallexamplesofCustomerRelationshipManagement(CRM)
programs;
• Whatdoesyourcompanyoffertorewardexistingcustomersandgain
newones?
CustomerService
Training:Critical
ElementsofCustomer
Service
• Today,customersexpectmorefromcompaniesthaneverbefore;
• Thiscourseisdesignedaroundsixcriticalelementsofcustomer
servicethatcreateauniqueexperienceforthepeoplepurchasing
yourproducts.
CustomerService
Training:Managing
CustomerService
• Likeallbusinessvalues,acustomerservicefocusmustbe
demonstratedfromthetopdown;
• Customerserviceleadershavearesponsibilitytodemonstrategood
leadershippracticesaswellasgoodcustomerservicepractices;
• Thiscoursewillshareseveralleadershipmodelsthatyoucanuseto
successfullyleadacustomerserviceteam.
Delegation:TheArtof
DelegatingEffectively• Effectivedelegationisoneofthemostvaluableskillsyoucanmaster;
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• Itreducesyourworkloadwhiledevelopingemployeeskillsand
preparingthemforadvancement;
• Thiscoursewillexplorethedelegationprocessandgiveyoutheskills
youneedtostartdelegatingeffectively.
DevelopingaHigh
Reliability
Organization
• HighReliabilityOrganizations(HROs)areawareoftheirsituations,
theytakestockofthingsandtakethebestapproachtodealwith
troublebeforeithappensandafterwardsaswell;
• Thiscourseexplorestheprinciplesofhighreliability,looksatreal
examplesofHROs,andprobestheDeepwaterHorizonoilrigdisaster
tohelpshowcasetheprinciples.
DevelopingYour
ExecutivePresence
• Thinkofanexecutiveyouadmire;
• Chancesareyouadmirethembecauseofthefiguretheycutacross
thecorporateandfinancialworld;
• Butthatfiguredoesnotcomeaboutbymerechance,itistheproduct
ofhardwork,experience,andcleverlycraftedinsightintowhat
makesagoodexecutivepresence;
• Youcanavailyourselfofahintofthoseskillswiththisinformative,
enlightening,andengagingeLearningeducationalextravaganza.
DevelopingYour
TrainingProgram
• Successfultrainingprogramsaremeaningful,practical,andbeneficial
tobothtraineesandtheorganizationstheyworkfor.Thiscoursewill
giveyouastep-by-stepguidefordevelopingagreattrainingprogram.
DisabilityAwareness:
WorkingwithPeople
withDisabilities
• Peoplewithdisabilitiesrepresentasignificantandlargely
underutilizedresourceforbusinesses;
• Thiscoursewillgiveyoutoolsandtipsforcreatingadiverse
workplaceandmakingthemostofwhatemployeeshavetooffer.
DiversityTraining:
CelebratingDiversity
intheWorkplace
• Morethanever,aworkplaceisadiversecollectionofpeopleproudof
whotheyare;
• Thiscoursewillgiveyouwaystoleadthesediverseindividualsand
helpthemworkasateam.
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DynamiteSales
Presentations
• Researchinbusinessetiquettehasshownthatwhenyoufirstmeet
someone,thefirsttwelvestepsyoutakearecriticalinforminga
perfectfirstimpression;
• Agoodsalespresentationbeginswhenyouentertheroom,andthe
bestsalespresentationmethodstakeintoaccountnotonlywhat
you'rebringingtosell,buthowyoupresentwithit.
E-Commerce
Management
• E-commercehasbeenapartoftheworld’sfinanciallandscapesince
themid-1990s;
• It’sbigandit’sgettingbiggereveryday.E-commercehasn’treplaced
brickandmortarstoreslikesomehadpredicteditwouldbutitisa
majorpartoftoday’sbusinessworld;
• Learntheskillsheretomanageyoure-commercebusinesstosuccess.
EffectivePlanningand
Scheduling
• Creatinganaccuratescheduleismoreofanartthanascience;
• However,therearesometoolsandtechniquesthatyoucanusetobe
aspreciseaspossible;
• Thiscoursewillintroduceyoutothemostcommonlyusedtoolsand
showyouhowtoapplythemtoeverydayscenarios;
• WerecommendthatyoucompleteIntermediateProject
Managementbeforebeginningthiscourse.
EmotionalIntelligence
• Emotionalintelligence,alsocalledEQ,istheabilitytobeawareofand
manageemotionsandrelationships;
• Thiscoursewillhelpyoudevelopyouremotionalintelligencetogive
youthatextraedgeinbuildingrelationshipsandconnectingwith
others.
Employee
Accountability
• Organizationswhopromoteaccountabilityaremoresuccessfuland
moreproductive;
• Thiscoursegivesworkplaceleaderstechniquesforpromoting
accountabilityintheirorganization,startingwiththemselves.
EmployeeDispute
Resolution:Mediation
throughPeerReview
• Haveyoueverbeeninaworkplacesituationwhereasupervisorhas
madeadecisionthatyoudidn’tagreewith?
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• Didyouwishthatyoucouldasksomeoneelsewhattheythoughtof
thedecisionandwhethertheywouldhavedonethesamething?
• Thepeerreviewprocessoffersemployeesjustthatchance.
Encouraging
Sustainabilityand
SocialResponsibility
inBusiness
• Today’sleadingbusinessesrealizethatthereismoretotheirbottom
linethanfinancialsuccess;
• Thrivingbusinessesalsoensurethatthepeopleandenvironmentin
theareasthattheyoperatebenefitfromtheirpresence;
• Corporatesocialresponsibilityprogramsandsustainabilitypractices
canhelpbuildtrueprofitabilitythatincorporatesallofthese
elements.
Entrepreneurship101
• Entrepreneurshiphasbeendescribedasagreatwaytomake
beneficialchangestoyourorganization;
• Peoplecanchoosetocontinuewiththestatusquo,ortheycanwork
tomakeadifferenceinthelivesofthemselvesandotherswithinthe
company;
• Thiscoursewillhelpyoubecomeenergizedandreadytopushyour
ideasforward.
FacilitationSkills
• Withitsfocusonaskingratherthantelling,andlisteningtobuild
consensus,facilitationisthenewleadershipideal;
• Thiscoursewillintroduceyoutothiscorecompetencyandgiveyou
practicalwaystoapplyitintheworkplace.
GenerationGap:
ClosingtheGapinthe
Workplace
• Therearecurrentlyfivegenerationsintheworkforce,andemployers
facedwithmassretirementsofBabyBoomersarelookingforwaysto
prepareforthechanges;
• Thiscourseexaminesthehistoryandrealityofthegenerationgap;
GettingYourJob
SearchStarted
• Whilelookingforworkcanbeanexcitingtime,itcanalsoinvolvefear
anddiscomfortaboutchangeandtheunknown;
• Whetheryouarealreadyinthemidstofajobsearchorjustthinking
aboutit,thiscoursewillhelpyoudeterminewhatyourskillsetis
madeupof,thekindofworkthatisimportantandrealistictoinclude
inyoursearch,andhowtogetstarted.
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GivingEffective
Feedback
• Feedbackisanessentialelementforourgrowthanddevelopment;
• Thiscourseisdesignedtohelpworkplaceleaderslearnhowto
providefeedbackanytimethatthemessageisdue.
GlobalBusiness
Strategies
• Considerthedifferentaspectsofhowbusinessisconductedaround
theworld.Variouscurrencies,culturalcustoms,tradelaws,border
rules,import/exportregulations,andmoreallcomeintoplayineach
country;
• Tocomplicatemattersfurther,theseelementsareconstantly
evolving;
• Addintherapidpaceofchangeoftechnology,legalquestions
surroundingtheInternetande-commerce,andgrowingsecurity
concerns,andyouhavegotanextremelycomplexglobal
marketplace.
GoalSetting
• Weallhavethingswewantinlife;
• Thiscoursewillshowyouhowtotakethethingsthatyoudream
aboutandwishforandturnthemintoreality.
HiringforSuccess:
Behavioural
Interviewing
Techniques
• Theinterviewingprocesssoundseasyenough:youarrangefora
conversationwithpotentialcandidatesandthenselectthebest
personforaparticularposition;
• However,weallknowthatitisn’treallythatsimple;
• Thiscoursewillgiveyoutheskillsandtoolstohiresuccessful
candidates.
HumanResources
Training:HRforthe
Non-HRManager
• Intoday’sfast-movingworld,manymanagersandsupervisorsare
expectedtodealwithhumanresourceissues;
• Theymaybeaskedtotakepartindevelopingjobdescriptions,take
partininterviewsortakeresponsibilityfordiscipline;
• Thiscoursewillintroducethosemanagerstohumanresource
concepts.
Influenceand
Persuasion
• Whenwetalkaboutinfluenceandpersuasion,weoftentalkabout
marketingandsales;
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• However,weinfluenceinmanywaysandwithgreatfrequency.This
coursewillteachyouhowtospeakwithinfluenceandpersuasion.
Intrapreneurship
• Intrapreneurshiphasbeendescribedasagreatwaytomake
beneficialchangestoyourorganization;
• Peoplecanchoosetocontinuewiththestatusquo,ortheycanwork
tomakeadifferenceinthelivesofthemselvesandotherswithinthe
company;
• Thiscoursewillhelpyoubecomeenergizedandreadytopushyour
ideasforward.
IntroductiontoNeuro
Linguistic
Programming(NLP)
• Inordertoachieveresults,youmustmastertheartofbringingyour
unconsciousthoughtstothesurface;
• Thiscoursewillgiveyoutheskillstodojustthatthroughneuro
linguisticprogramming.
Inventory
Management:The
NutsandBolts
• Nobusinesscansurviveverylongwithoutaneffectiveprogramof
controlsoverthepartsandmaterialsthatareusedinproducingor
distributinggoodsandservicesofthefirm;
• Thiscoursewillteachyouhowtoeffectivelymanagetheseitems,
whicharecollectivelyreferredtoasinventory.
Kick-startingYour
BusinesswithCrowd
sourcing
• Today’sfast-pacedmarketplacedemandsthatbusinessesthinkfast;
• Crowdsourcingcanhelpalltypesofbusinesseskeepontopoftrends
andstaycompetitive.
Knowledge
Management
• Theknowledgeheldbyanorganisationsemployeeissometimesits
mostvaluableasset;
• Therefore,itshouldbestored,protected,andmanagedlikeanyother
resource;
• Thiscoursewillintroduceyoutoknowledgemanagementtips,
techniques,andprocesses.
LeadershipSkillsfor
Supervisors:
Communication,
CoachingandConflict
• Therearethreefundamentalskillareasthatallleadersneedto
master:communication,coaching,andconflict;
• Thisintroductoryworkshopwillgiveyoubasicskillsinallthreeareas.
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LeanProcess
Improvement
• FromBenjaminFranklinsearlyideas,toHenryFordsworkinthe
1920sandtheToyodapreceptsinthe1930s,toJefferyLikers
publicationofTheToyotaWayin2004,Leanprocesseshaveevolved
fromasimpleconcepttoasetofwidelyusedbestpractices;
• ThiscoursewillintroduceyoutothemostcommonLeantools.
LogisticsandSupply
ChainManagement
• LogisticsandSupplyChainManagementarearguablythelifebloodof
anyindustry;
• Ifyoucannotmakeyourproductsandgetthemtoyourcustomers,
thenfailureisguaranteed;
• Ifyoudon’twanttofindyourbusinessinthispredicamentit’sagood
ideatosecuretrainingonthispivotaltopictohaveagoodgraspon
success;
• Thiscovergivesabroadoverviewoflogisticsandsupplychain
managementandthetoolsyouwillneed.
MakingTrainingStick
• Wehaveallparticipatedintrainingcoursesorworkshops;
• Someofthesehavebeenhelpfulandusefulinoureverydaylivesand
othershaveseemedredundantandawasteoftime.Howoftenhave
wecheeredorgrumbledatbeingaskedtoparticipateinatraining
day?
• Thegoodnewsisthatalltrainingcanbeusefulandapplicableifthe
trainerkeepssomesimpletipsinmindwhendevelopingandapplying
training;
• Wealllearndifferently,buttherearesometruthsaboutlearningthat
canbeapplicabletomostgroupsandcanbetweakedtofitany
trainingsession;
• Thiscoursewillhelpyouidentifywaystomakeyourtrainingstickier
foryourstudents.
ManagingAcross
Cultures
• Theworldisgettingsmallerandsmallerwiththeincreasinginfluence
oftheInternet,widespreadtravel,andmultinationalcorporations;
• Alongwiththisshrinkingoftheglobecomesaninfluxofdiverse
culturesintotheofficesetting;
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• Tomakethistransitionapositiveoneit’svitaltohavetheskillsto
understandandwelcomeseveralcultures.Thiscoursetakesalookat
howbesttosmoothlyblendemployeesfromseveralculturesintoa
cohesiveworkforce.
ManagingDifficult
Conversations
• Whetherit’saskingaboutasensitivesubject,tellingsomeonethey
havebroccoliintheirteeth,orconfrontingaco-workerabouttheir
rudebehaviour,weallfacedifficultconversationsfromtimetotime;
• Thiscoursewillgiveyouaframeworkthatyoucanusetohelpyou
workthroughtoughsituations.
ManagingPressure
andMaintaining
Balance
• Whenthingsareextremelybusyatworkandyouhaveyourhandsfull
withmanytasks,havingskillsyoucandrawonareessentialforpeace
ofmindandgrowth;
• Thiscoursewillgiveyouwaystomanagethepressureandmaintain
balanceinyourlife.
ManagingtheVirtual
Workplace
• Virtualworkersandvirtualteamsareanessentialpartoftoday’s
workforce;
• Morethanever,peopleareusingtechnologytoworkanywhere,
anytime;
• Asamanager,it’simportanttounderstandhowthesenewtools
changeyourroleandthepeoplethatyouworkwith.
MarketingandSales
• Asmallmarketingbudgetdoesn’tmeanyoucan’tmeetyourgoals
andbusinessobjectives;
• Thiscoursewillsharesomecreativemarketingtacticsthatwillwork
foranybudget.
MarketingforSmall
Businesses
• Marketingisaboutgettingyourbusinessknownandbuildingyour
positionwithinthemarketplace;
• Thiscoursewillshowyouhowsmallbusinessescanleverage
traditionalmarketingtoolstogrowtheirpresence,increaseresults,
andmeetbusinessgoals.
MarketingwithSocial
Media
• Socialmediaremainsanevolvingaspectofourdailylivesinaddition
tobeingapartofourbusinesses;
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• Ifyouunderstandthebasicsofsocialmedia,thiscoursewillgiveyou
waystoaddittoyourmarketingplan.
MasteringThe
Interview
• Theinterviewisoneofthekeyelementsofthejobsearchprocess.As
withanyskill,wecangetbetteratitwithpreparationandpractice;
• Thiscoursewillgiveyouthechancetomasterjobinterviewskills.
Meeting
Management:TheArt
ofMakingMeetings
Work
• Meetingscomeinallshapesandsizes,frommajorconventionstoa
quickhuddleinanofficehallway;
• Thiscoursewillgiveyoutheskillstoleadaneffectivemeetingofany
size.
MotivationTraining:
MotivatingYour
Workforce
• It’snosecretthatemployeeswhofeelvaluedandrecognizedare
moremotivated,responsible,andproductive;
• Thiscoursewillhelpyoucreateamoredynamic,loyal,andenergized
workplace.
Negotiatingfor
Results
• Whetheryou’renegotiatingabigdealwithlotsofmoneyonthetable
ortryingtogetyourchildtoagreetoareasonablebedtime,the
principlesarethesame;
• Thiscoursewillgiveyoutheskillsthatyouneedtobecomea
successfulnegotiator.
Networkingfor
Success
• Businessnetworkingisaneffectiveandefficientwayforbusiness
peopletoconnect,developmeaningfulrelationships,andgrowtheir
businesses;
• Thiscoursewillgiveyoutheskillsthatyouneedtonetworkwith
others.
NLPToolsforRealLife
• Neurolinguisticprogramming(NLPforshort)isallaboutbringing
yourunconsciousthoughtstothesurfacesothatyoucanhavereal
choiceoverhowyouinteractwithandrespondtotheworld;
• OnceyouhavecompletedIntroductiontoNeuroLinguistic
Programming,takethiscourseandlearnhowyoucandomorewith
NLP.
Onboarding:The
EssentialRulesfora
• Didyouknowthatmostemployeesdecidetoleaveajobwithintheir
first18monthswithanorganization?
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SuccessfulOn
boardingProgram
• Youcangreatlyincreasethelikelihoodthatanewemployeewillstay
withyoubyimplementingawell-designedonboardingprogramthat
willguidetheemployeethroughtheirfirstmonthswiththecompany.
Orientation
Handbook:Getting
EmployeesOfftoa
GoodStart
• Performancemanagementbeginswithanorientationtothe
organizationandthejob,andcontinuesonadailybasisasemployees
aretrainedandcoached;
• Thiscoursewillshowyouhowtoengagepeoplefromthemoment
theyarehired,givethemwhattheyneedtofeelwelcome,andlet
themimpressyouwithwhattheybringtoyourcompany.
Overcoming
ObjectionstoNailthe
Sale
• Wehavehearditallbefore:Maybesomeothertime.Nottoday,
thanks.Goaway!
• Thiscoursewillgiveyousometechniquestoovercomeobjections
andgetthecustomertosay,Signmeup!
Performance
Management:
ManagingEmployee
Performance
• Inspiringsomeonetobetheirbestisnoeasytask.Howdoyou
manageforoptimumperformance?
• Howdoyoucreateamotivatingenvironmentthatencouragespeople
togobeyondtheirbest?
• Thiscoursewillgiveyousomeofthoseskills.
PersonalBrand:
MaximizingPersonal
Impact
• AbigailVanBuren,thewriterofDearAbby,oncesaid,therearetwo
kindsofpeople:thosewhocomeintoaroomwiththeattitude,HereI
am!andthosewhohavetheattitude,thereyouare!
• Thiscourseisanexplorationaboutthetypeofimpactwewantto
haveinlifeandwork.
ProblemSolvingand
DecisionMaking
• Despiteallthenaturaldecisionmakingandproblemsolvingthatwe
do,somepeopleareveryuncomfortablewithhavingtomake
decisions;
• Thiscoursewillshowyouhowtofindcreativesolutionswitha
processtoidentifyoptions,researchthem,andthenputthings
togetherinawaythatworks.
ProcessImprovement
withGapAnalysis
• Gapanalysisisausefultooltoimproveprocessesinanorganization
orbusiness;
P a g e |18
• Itwillhelpyourevealandbridgeprocessgaps;
• Gapanalysiscanbeusedinvariousfacetsofabusinessandinmany
waystogettothedesiredendresult.
ProjectManagement
Fundamentals
• Thebasicsofprojectmanagementcanhelpyougetthingsdoneat
homeandatwork;
• Thiscoursewillfamiliarizeyouwiththemostcommontermsand
practicesofprojectmanagement.
ProjectManagement
Training:
Understanding
ProjectManagement
• TheProjectManagementInstitutedefinesprojectmanagementas:
Theapplicationofknowledge,skills,andtechniquestoexecute
projectseffectivelyandefficiently;
• Thiscoursewillgiveyoutheprojectmanagementtoolsthatyouneed
toplan,manage,andexecutesmalltomediumsizedprojects.
ProspectingforLeads
LikeaPro
• Salesareaconstantcycle.Inordertomakesalesinthecomingweeks
andmonths,youneedtostartplantingtheseedstoday.
Understandinghowtoidentifyandmanageprospectsisakeypartof
yoursalessuccess.
PublicRelationsBoot
Camp
• Publicrelationshavechangedwiththeevolutionofcomputersand
thespeedwithwhichinformationcanspread;
• However,theneedforpublicrelationstobeclear,concise,and
accuratewhilebeingcompletelyappropriateforthesituationhasnot
changed.
PublicSpeaking:
PresentationSurvival
School
• Agreatpresenterhastwonotablequalities:appropriateskillsand
personalconfidence;
• Thiscoursewillhelpyoumastertheskillsthatwillmakeyouabetter
speaker;
• Fromthere,youwilldeveloptheconfidencethatyouneedtobecome
agreatpresenter.
PublicSpeaking:
SpeakingUnder
Pressure
• Ifyouareanewspeakerwhofeelsnervousaboutthetaskathand,or
anexperiencedspeakerwhowantstolearnmoreaboutbeingputon
thespot,thenthiscourseisjustforyou;
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• Itfocusesonspeakingunderpressure,whichmeansbeingableto
quicklyorganizeyourthoughtsandbeingabletoconveythem
meaningfullytoyouraudience.
Purchasingand
ProcurementBasics
• Notthatlongago,purchasingandprocurementfocusedona
rights-basedtheory:acquiringtherightproductoftheright
quality,intherightquantity,fromtherightsource,attheright
time,andattherightprice;
• Today,purchasingandprocurementhasevolvedbeyondthistheory
toincludemanysupplychainfunctions,withafocusonbuilding
strong,collaborativerelationshipswithinandoutsidethe
organization.
ResearchSkills
• Itcanbehardtoknowwheretofindgoodinformationthatyoucan
trust;
• Thiscoursewillteachyouhowtoresearchanytopicusinganumber
ofdifferenttools.
RiskManagement
• Riskmanagementhaslongbeenanessentialpartofproject
management,butithasalsobecomeanincreasinglyimportantpart
oforganizationalbestpractices;
• Thiscoursewillintroduceyoutothebasicprinciplesofrisk
management.
Safetyinthe
Workplace
• Workplaceaccidentsandinjuriescostcorporationsmillionsofdollars
andthousandsofhourslosteveryyear;
• Thiscoursewillshowyouhowtocreateasafetycultureinyour
organizationandprotectyouremployees.
Self-Leadership
• Self-leadershipcombinestakingresponsibilityforouroutcomes,
settingdirectionforourlives,andhavingtoolstomanagepriorities;
• Thiscoursewillcoveralloftheseaspectsandteachyouhowtomake
meaningful,empoweredchoiceswhiletakingactiontogetwhereyou
wanttogo.
SellingSmarter• Thesalesindustrykeepsevolving,andthatmeansyouneedtokeep
growingtoo!
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• Today’ssuccessfulsalespeoplefocusonpersonalefficiency,delivering
moretoexistingcustomers,andcustomer-focusedselling;
• Youcanlearntheseskillswiththiscourse.
Skillsfor
Administrative
Assistant
• Beinganadministrativeassistantoftenmeanswearingmanyhats;
• Thiscoursewillgiveyoukeyskillsthatwillhelpyoufulfilallofthose.
StrategicPlanning
• Agoodstrategicplandescribeswhattheownerswantthebusinessto
doandhowtogetthere;
• Thiscoursewillhelpyouidentifyallthepiecesofastrategicplanand
howtoputthemtogethertocreatesomethingmeaningful.
StressManagement
• Peoplearoundtheworldareexperiencingjobburnoutandstressin
epidemicproportions;
• Manypeoplefeelthatthedemandsoftheworkplace,combinedwith
thedemandsofhome,havebecometoomuchtohandle;
• Thiscoursewillgiveyousomestressmanagementtechniquesthat
youcanapplyrightaway.
SurvivalSkillsforthe
NewTrainer
• Fewpeoplechoosetraininganddevelopmentwhiletheyarestillin
school,andyettherearetalentedandknowledgeabletrainers
workingineveryindustry;
• Ifyouarethinkingaboutbecomingatrainer,orhavestarteddoing
sometrainingalreadyandwanttoknowmoreaboutwhatwillhelp
youtobecomeanexcellenttrainer,thiscoursewillhelpyoustart
yourjourney.
TeamBuilding:
DevelopingHigh
PerformanceTeams
• Yoursuccessasamanagerisheavilyinfluencedbyhowwellyour
teamoperatesandwhatkindofresultstheyachieve;
• Thiscoursewillgiveyousomewaystodevelopahigh-performing
teamandgettheresultsyou’relookingfor.
Telemarketing:Using
theTelephoneasa
SalesTool
• Wheredoesthetelephonefitintoyoursalesstrategy?
• Afterall,thetelephonecansupplement,enhance,andsometimes
replaceothermeansofmarketingandselling;
• Learnhowtoleveragetelemarketingasasalestoolwiththiscourse.
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TheABC'sof
SupervisingOthers
• Congratulations:you’vejustbeenpromotedtoteamsupervisor!Has
thepanicsetinyet?Don’tworry!
• Thiscoursewillteachyoualltheskillsthatyouneedtobesuccessful
inyournewrole.
TheMinuteTaker's
Workshop
• Oneofthemostimportantingredientsforasuccessfulmeetingis
accurateminutes;
• Thisworkshopwillshowyouhowtotakeminutescorrectlyand
efficiently.
ThePracticalTrainer
• Thiscoursewillgiveyouthetrainingskillsthatyouneedsothatyour
studentsnotonlylearn,butalsoenjoytheprocess,retaininformation
shared,andusetheirnewskillsbackintheworkplace.
TheProfessional
Supervisor
• Greatleadersknowthatyoumustkeeplearninginordertobe
successful,especiallyifyouareinanewrole;
• Thiscoursewillhelpyoutakeyoursupervisoryskillstoahigherlevel.
TimeManagement:
GetOrganizedfor
PeakPerformance
• Timeismoney,thesayinggoes,andlotsofitgetslostin
disorganizationanddisruption;
• Thiscoursewillgiveyousomewaystogetorganizedandmakethe
mostofyourtime.
ToughTopics:Talking
toEmployeesabout
PersonalHygiene
• Asamanager,you’reprobablyusedtodealingwithtoughsituations:
employeeswhoinsistonbeinglate,teammemberswhomiss
deadlines,andstaffmemberswhocan’tgetalong;
Butconversationsaboutanemployee’spersonalappearancearea
wholedifferentballgame;
• Thiscoursewillgiveyouaframeworkthatyoucanusetotalkto
employeesaboutpersonalhygieneissues.
TrainingwithVisual
Storytelling
• TheNationalCentreforBiotechnologyInformationestimatesthatthe
averagehumanattentionspanisabouteightseconds.That’sadrop
of33%overthepast15years;
• Fortrainersandpublicspeakers,thismeansthatwehavelesstime
thanevertocatchouraudience’sattention,getthemengaged,and
ensurethattheyretaintheinformationbeingshared.
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UsingActivitiesto
MakeTrainingFun
• Humourcanhelpyoumakeyourtrainingsessionsjustasengagingas
funsocialoccasions.Evenbetter,youdon’tneedtobetheclass
clownoranaward-winningcomediantodoit;
• Thiscoursewillgiveyousomeeasywaystouseactivatesandhumour
tomakeyourtrainingexperiencesfunandengaging.
WorkingSmarter:
UsingTechnologyto
YourAdvantage
• Technologyissupposedtomakelifeeasierandsimpler,butmost
managersfindthemselvescleaningupthemessescausedbytoo
manygadgets;
• Thiscourseisaboutusingtechnologytoworksmarter,notharder.
Workplace
Ergonomics:Injury
Prevention
• Everydayactivitieslikereachingtogetsuppliesoffofashelf,sittingin
frontofacomputerforhours,andmovingheavyproductsaroundthe
shopcanalltakeatollonourbodies;
• Thiscoursewillteachyouhowtomakeyourenvironmentas
ergonomicaspossibleinordertomakedailytaskseasieronyour
bodyandmind.
Workplace
Harassment:WhatIt
IsandWhattoDo
AboutIt
• Workplaceharassmentcostsbusinesseshundredsofmillionsof
dollarseveryyear;
• Thecosttoemployeesphysicalandmentalwell-beingisharderto
count;
• Thiscoursewillshowyouhowtobeproactiveinpreventing
harassmentandhandleitwhenitdoesoccur.
WorkplaceViolence:
HowtoManageAnger
andViolenceinthe
Workplace
• Everyorganizationmustdowhateveritcantoprevent,identify,and
mitigateworkplaceviolence;
• Thiscomprehensivecourseincludeseverythingthatyouneedtoget
started.
WritingaBusiness
Plan
• Abusinessplanwillhelpyourbusinessgetstartedontherighttrack,
stayfocusedonpriorities,andmoveforward;
• Thiscourseisdesignedforbusinessownersandentrepreneurswho
arereadytocreateabusinessplan.
WritingfortheWeb• Peopledon’treadinformationonthewebinthesamewaythatthey
readaprintednewspaper,magazine,orabook;
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• Thiscoursewillshowwebwritershowtocreateinterestingand
engagingcontent.
WritingReportsand
Proposals
• Reportsandproposalscomeinavarietyofformats;
• Allformats,however,relyongoodwritingskillsandasolid
framework;
• WerecommendthatyoucompleteBusinessWritingThatWorks
beforebeginningthiscourse.