Strategies for Resolving Workplace Conflict
Strategies for Resolving Workplace ConflictNEXTModule Overview.Topic 1: Clarifying the Issues in a Conflict Situation.Topic 2: Collaborating to Resolve Conflicts.Strategies for Resolving Workplace ConflictNEXTConflicts:Interfere with teamwork.Decrease morale.Lower productivity.To resolve conflict, you must confront it.Turn conflict into a positive experience.NEXTTopic 1: Clarifying the Issues in a Conflict SituationRecognize how to clarify the issues in a conflict.NEXTPicking Your Fights
Confront or walk away?Pick your fights wisely.NEXTExamining the Issues
NEXTPotential Causes of Conflict
Events.Patterns of behavior.Systemic structure.Mental models.NEXTDetermining What is Causing Conflict
Treat each conflict as unique.No two conflicts are the same.NEXTIdentifying the Needs of Those Involved
Your own needs.Those of Others.Find a resolution that satisfies everyone.