Take the Headache Out of Hiring
Colleen Billings, PHRMatchmaker, “Purple Squirrel” Hunter,
Candidate Whisperer
• Make A Plan– Sell Your Brand– Define the Role– Get the Word Out– Interview Process– Make a Winning Offer– Onboarding
• Sell Your Employer Brand!–What’s great about your store?
people?culture?product?place in the
community?
• Define the Role– Job Description/Core Responsibilities– Hours of work, salary, who it reports to– How is success measured?– Personality, work style that fits role and
culture
• Get the Word Out…aka Marketing–Write a compelling ad/job posting• What’s so great about your store?• Write it with your perfect candidate in mind• WIIFM• Call to Action!
• Places to Post– Craigslist (cheap or free)– Facebook/Twitter– LinkedIn-Both personal and Company Page– Job Boards (~$300/posting)
• Local is best• CareerBuilder for professional positions
• Employee Referrals are POWERFUL!–#1 BEST Source • Quality, fit, longevity, speed to hire
– Offer a small bonus or prize– Employee has a stake in success of new
hire
• Create an Interview Process– Phone Screen for “Deal Killers”• 4-6 things the candidate MUST have
– Hours of work, salary requirements, availability to start
– Specific previous experience; customer service philosophy or sales attainment, for example
– Phone presence; professionalism
• In Person Interview– Prepare Written Questions
• 10-15 open-ended based on job description• What are the expected/acceptable answers?
– Behavioral• “Tell me about a time when you handled a difficult
customer.”
– Technical Test• OK, if it is job-related and given to everyone!
• Interview Etiquette– Create a welcoming environment– Have 2 people present, if possible– Ask same questions of all candidates– Give a brief tour, if interview goes well• Opportunity to sell the Employer Brand
• Check References– Skip “personal” references– Tell the reference about your
job/environment. Ask if the candidate would be successful.
– Check for reliability; teamwork–What is he/she complimented for?–What does he/she need to work on?
• Make A Winning Offer– Verbally via phone; followed by written
• Email is fine
– Include start date, hours of work, rate of pay, and any other benefits you want to highlight
– Send ahead basic paperwork• W4; I-9; New Hire information form
• Onboarding Plan–Written plan for 1st day; 1st week; 1st month– Enlist team to help with training/mentor– Set expectations
• Job function and cultural
–WIKI; training manual• Make them feel self sufficient quickly
A GOOD PLAN=A GREAT HIRE
“Give me six hours to chop down a tree and I will spend the first four sharpening the axe.” ― Abraham Lincoln
Colleen Billings, PHRBillings Piano Gallery
[email protected]/lovemyHRlifewww.linkedin.com/colleenbillingsOn Twitter @lovemyHRlife