T E A M L E A D E R S U P E R V I S O R L E V E L 3
O V E R V I E W
T E A M L E A D E R S U P E R V I S O R L E V E L 3 O V E R V I E W
The Team Leader Supervisor Level 3 Apprenticeship is an opportunity for individuals who can take responsibility for managing a team or project, to grow and develop their managerial skills through a range of topics, covering personal, team and organisational development, in order to create a well rounded leader.
On completion of the standard, learners will demonstrate a range of leadership and management skills that will allow them to drive, develop and successfully lead a team.
Planning and monitoring work
loads and resources
Supporting, managing and developing team members
Delivering operational plans
Building relationships externally
and internally
Key responsibilities may include:Managing projects Resolving problems
Benefits of the apprenticeship:
Those who are at the beginning of their career in leadership and management, or are in management roles and have practical skills, but wish to develop their understanding of management skills.
In addition to the Apprenticeship programme learners will also complete the CMI Certificate in Management and Leadership qualification at level 3.
This comprises of 2 CMI units:
Principles of Leadership & Management
Manage a team to achieve results
This standard is suitable for:
CMI Certificate in Management and Leadership Level 3
Use management skills to deliver plans and take corrective action,
so everything is accomplished within the time frame
Ability to make effective decisions with the
resources that are available at the time
Ability to produce a range of financial reports and plans to help identify opportunities to increase revenue and reduce inefficiency
Confidence and skills in order to lead a team effectively
P R O G R A M M E D E L I V E R Y
Programme Length
15 months (on average) plus End-point Assessment (EPA)
Delivery MethodProgramme delivered via 1-1 face to face visits in the workplace
Blended Learning:
Visits: Learners are visited in the workplace every 4-6 weeks
Self Study: Learners expected to carry out self-study using Lifetime’s social learning platform, MyLife
Contact: Learners have access to their Regional Trainer via the Learner Portal, email, telephone and MyLife
D E L I V E R Y M O D E L
Personal Development People Management Operational SuccessProject Management and Finance
The delivery model is broken down into themes, whereby the units have been broken down into holistic opportunities for learners to apply the theories and models learnt in their workplace.
Each theme will follow a process of:
Teaching and learning around the topic areas
Learner applying learning in the workplace
Learner providing evidence and preparing for End-point Assessment over a period of time
The CMI Certificate in Management and Leadership qualification at level 3 is assessed through completion of 1 workbook/assignment per unit
Practice Assessments
Practice assessments are scheduled throughout the duration of the project.
Designed to replicate the End-point Assessment methods learners will experience at the end of the programme
Provide an opportunity to measure progress and build confidence at key milestones on their journey
D E L I V E R Y T H E M E S
The Level 3 delivery model themes run throughout the programme as follows:
Personal Development Theme: Visits 1-12 People Management Theme: Visits 2-12
Project Management & Finance: Visits 9 -12
Operational Success Theme: Visits 5 – 12
Mock Assessments Visits: 13 – 15
People Skills,
Communication,
Managing Performance
Planning a Project, Implementing and Evaluating a Project, Finance
Planning the Operational Plan, Implementing the Operational Plan, Building Relationships, Evaluating the Operational Plan
P R O G R A M M E M O D U L E S
Personal Development People Skills Communication Managing Performance
The delivery model is broken down over 10 topics:
Planning the Operational PlanImplementing the Operational Plan
Building RelationshipsEvaluating the Operational Plan
Planning a Project Finance
P E R S O N A L D E V E L O P M E N T
Covered:
Self Awareness
Gaining Feedback from Others
Equality and Diversity
Learning Styles
Time Management Techniques
Prioritising Workload
Creating a Personal Development Plan
Dig Deeper:
Feedback Methods
Covered:
Leadership Styles
Organisational Culture and Structure
People and Team Management Model
Team Motivation
Unconscious Bias and Inclusion
Emotional Intelligence
Dig Deeper:
Situational Leadership, Unconscious Bias and Inclusion
P E O P L E S K I L L S
Covered:
Communication Methods
Chairing Meetings
Presentation Skills
Constructive Feedback and Active Listening
Challenging Conversations
Raising Concerns
Dig Deeper:
Using Technology to Communicate, Empathic Listening and Effective Questioning
C O M M U N I C A T I O N
Covered:
HR Systems and Legal Requirements
Absence Management
Setting Goals and Objectives
Conducting Performance Reviews
Coaching to Support and Improve Performance
Recognising Achievement and Good Behaviour
Dig Deeper:
Objective Setting and Coaching to Support and Improve Performance
M A N A G I N G P E R F O R M A N C E
Covered:
Vision, Mission, Strategy and Objectives
Strategy and Operational Planning
Problem Solving Techniques
Decision Making Techniques
Collating and Analysing Data to Support Decision Making
Dig Deeper:
Problem Solving Techniques and Values and Behaviours
P L A N N I N G T H E O P E R A T I O N A L P L A N
Covered:
Understanding and Managing Change
Implementing Operational Plans
Managing Resources
Monitoring Operational Plans
Data and Information Management
Technologies in Business
Social Media in Business
Dig Deeper:
Understanding and Managing Change
I M P L E M E N T I N G T H E O P E R A T I O N A L P L A N
Covered:
Stakeholder Mapping
Managing Conflict
Emotional Intelligence and Stakeholder Relationships
Negotiating and Influencing Skills
Customer Relationships
Facilitating Cross Team Working
Building Trust with the Team
Dig Deeper:
Negotiation and Influencing
B U I L D I N G R E L A T I O N S H I P S
Covered:
Evaluating Operational Plans
Collating and Analysing
Presenting Data
Writing Reports
Dig Deeper:
Evaluating Operational Plans
E V A L U A T I N G T H E O P E R A T I O N A L P L A N
Covered:
Project Lifecycle
Project Roles
Project Initiation
Project Risks
Project Scheduling
P L A N N I N G A P R O J E C T
Covered:
Managing Project Resources
Project Issues
Project Monitoring and Control
Stakeholder Communication
Evaluating Projects
Dig Deeper:
Managing Project Resources
I M P L E M E N T I N G A N D E V A L U A T I N G A P R O J E C T
Covered:
Value of Money
Budget Setting
Components of a Budget
Managing and Monitoring Budgets
Organisational Governance and Compliance
Financial Forecast
Dig Deeper:
Financial Terminology
F I N A N C E
E N H A N C E D D E L I V E R Y M O D E L
To compliment the Team Leader Supervisor Level 3 one-to-one delivery model, the enhanced delivery model includes an additional cohort delivery element.
The “knowledge, skills and behaviours” are developed through a series of webinars which are enhanced by classroom based skills workshops, held on the employer’s premises.
A minimum cohort of 15 is required to run the enhanced delivery model.
Webinar 1: Self Awareness Webinar 2: Time Management Skills Day: Personal Effectiveness
Personal Effectiveness
Webinar 1: Leadership and Culture Webinar 2: High Performing Teams Webinar 3: Performance Conversations Skills Day: Leading High Performing Teams
People Management
Webinar 1: Problem SolvingWebinar 2: Influencing and Conflict Skills Day: Win Win Outcomes
Operational Success
Learners will receive an ILM Certificate in
First Line Management
L E A R N , S H A R E A N D A P P LY – E X A M P L E R E S O U R C E S
Interactive Activities
Video
Interactive Worksheets
Audio
S K I L L S E N D O R S E M E N T C H E C K L I S T E X A M P L E
L E A R N E R R E F L E C T I V E J O U R N A L
A weekly reflective journal that will be included in their portfolio of evidence
T E A M L E A D E R S U P E R V I S O R L E V E L 3
E N D - P O I N TA S S E S S M E N T
E P A J O U R N E Y
GradingFail/pass/
distinction
ON-PROGRAMME LEARNING
PLANNING MEETING
GRADING AND DETERMINATION
ESFA
CER
TIF
ICA
TIO
N
GATEWAY
Level 2 maths and English
Minimum 12 months
on-programme learning
PRESENTATION WITH Q&A
PROFESSIONAL DICUSSION UNDERPINNED BY A
PORTFOLIO OF EVIDENCE
CAN BE COMPLETED IN EITHER ORDER
30 minutes
Remote
Video or telephone conferencing
PC/laptop, wifi connectivity to support remote functionality
Apprentice, End-point Assessor, Employer, Training Provider
Title agreed at Gateway
2 weeks to prepare presentation
Presentation 20 mins
Q&A 30 mins
Apprentice, End Point Assessor
1 hour
Two-way conversation
Appropriately structured to draw out the best of the apprentice’s competence and excellence
Apprentice, End-point Assessor