Ben Dattner Webinar!2011/03/31!
The Blame Game!
Daniel Debow!co-CEO, Rypple!
rypple.com!
Our guest!
Ben Dattner!Author, The Blame Game!
creditandblame.com!
Your host!
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About Me:!
© 2011 Dattner Consulting, LLC!
• Ben Dattner, Ph.D. is an organizational psychologist, and the founder of Dattner Consulting, a workplace consulting firm based in New York City.!
• Ben is an Adjunct Professor at New York University, where he teaches Organizational Development in the Industrial and Organizational Psychology MA Program in the Graduate School of Arts and Sciences.!
• Ben received a BA in Psychology from Harvard College, and an MA and Ph.D. in Industrial and Organizational Psychology from New York University!
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#"© 2011 Dattner Consulting, LLC!
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Blame in a changing world!
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A new, counterintuitive approach!
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The Nature of Credit and Blame!1. !
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Monkeys and bats!
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The reluctant hero!*"© 2011 Dattner Consulting, LLC!
Finding a balance "
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The Nurture of Credit and Blame!2. !
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• ! How kids learn!
• ! The potential pitfalls of praise!
• ! The most praised generation?!
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!Fixed versus growth orientations!
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• Finding your !
• Transference at work!
• Blame and depression!
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Key Dimensions!
1. Power Distance!
2. Individualism!
3. Masculinity!
4. Uncertainty Avoidance!
5. Long-Term vs. Short-Term Orientation!
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• ! Gender differences!
• ! Cultural differences and dimensions!
• ! Dana’s story !
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3. !
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Typecasting Blame!
The Big Five:!
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Openness
Conscientiousness Extroversion
Agreeableness Neuroticism
Hogan’s 3 Categories and !
!! ! ! !11 Dysfunctional Types…!
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Typecasting Blame- Extrapunitive !
1. Excitable: “Volatile Guardian”!
• Overreacts to minor mistakes!• Determines failure prematurely!• Assigns blame unfairly!• Reacts defensively to feedback !
2. Cautious: “Sensitive Retirer”!
• Strives to minimize risk of failure yet ! pessimistically expects failure.!• Withdraws after being blamed!• Too defensive to learn from feedback !
3. Skeptical: “Wary Watcher”!• Believes he will be unfairly blamed!• Strives to avoid blame!• Sees criticism in constructive advice !
4. Leisurely: “Rationalizing Blamer” !
• Refuses to take responsibility!• Often blames the person who gave her ! the task !• Believes she is always blamed unfairly!
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Typecasting Blame- Impunitive!
5. Bold: “Big Person on Campus”!• Becomes angry or hurt when blamed!• Ingratiates with superiors and distorts ! information in order to avoid blame!
6. Mischievous: “High Wire Walker” !• Denies failure has occurred or denies ! his role in it !• Highly skilled at avoiding blame !
7. Reserved: “Indifferent Daydreamer”! • Ignores potentially helpful feedback !• Seems not to care if she or her team ! fail or are blamed !
8. Colorful: “Thespian” !• Expects others to forgive him for any ! and all failures !• Would rather be blamed than ignored !
9. Imaginative: “Assertive Daydreamer” !
• Provides complex explanations for! failures !• Seems anxious about the possibility of ! being blamed in the future, but ! indifferent to it in the present!
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Typecasting Blame- Intropunitive !
10. Diligent: “Micromanager”!
• Criticizes himself for even minor errors!• Is so concerned about failure he suffers ! from “analysis paralysis” !• Assigns blame in an “all or nothing” ! manner !
11. Dutiful: “Martyr”!
• Accepts more blame than she deserves ! in order to preserve work relationships!• Blames herself so harshly that it deflects ! others’ criticisms !
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Typecasting Blame!
• ! The use and misuse of personality assessment!
• ! “The psychology of the stranger”!
• ! “States” versus “traits” !
• ! The importance of situations!
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4. !
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Situational Awareness!
• The Prisoner’s Dilemma!• Groupthink and social pressure!• Robber’s Cave!
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Some examples:!
• Ghosn at Nissan!
• AOL and Time Warner!
• Spritz co.!
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Self-fulfilling prophecies!
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Cultures of Blame!5. !
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• Fighter pilots!• The 9/11 Commission!• The exploding rocket!
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American Airlines! Southwest!
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Learning to fail!
Failing to learn!VS.!
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Open vs. Closed Organizations!
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The story of Lt. Sims!
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Leaders Reframe Blame!6. !
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Eisenhower on D-Day!
Truman and the buck!
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Open Leaders!
Dell ! ! ! ! !Sanger! ! ! ! !Nayar!
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Sharing the credit:"Burns!
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Practical Approaches:"
Individuals!
7. !
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Develop your ! ! !and network!
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nowledge,!kills,!
bility’s!
http://www.dattnerconsulting.com/presentations/networking.pdf!
Practical Approaches:"
Leaders!
7. !
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Be a blame-savvy boss!
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• Take an open, adaptive approach!• Focus on the future and not the past!• Tailor your style!
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Rypple Feedback !!
Some questions to ask:!• How do I come across in the ways I assign credit and blame?!• Do I encourage people to speak up and push back?!• Do I claim more credit than I am due?!
© 2011 Dattner Consulting, LLC! %("
Rypple Recognition!
© 2011 Dattner Consulting, LLC! %)"
Fight groupthink!
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• Get and keep the right people on the bus!• Establish a safe but not comfortable environment!
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Write a “Managerial user’s manual” for your
new team!
© 2011 Dattner Consulting, LLC! &!"
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Ben Dattner, [email protected]!1-212-501-8945!
www.creditandblame.com !
© 2011 Dattner Consulting, LLC!
Want an easy way to use Ben’s best practices in your workplace?
Try Rypple today!
Contact us to learn how: [email protected]
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