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Benefits at the Intersection of CRM and Cloud
Cloud Enhances the End-User Experience
Lower Cost of Operations
Reliability
Customer Experience
AcceleratesMobile Business
Application timeto market (days)
Applicationadoption rate
Application downtime (days)
The Business Value of Cloud-Based
Customer RelationshipManagement
An IDC Infographic, Sponsored by Microsoft
CRM
CLOUD
21
6
73%
47%
29
2
Twice as reliable2X
Cloud-delivered CRM is over 3x
faster to market3X
72%
54%
93%
Better customer service10%
Cloud CRM Frees Up IT Assets and Budget
IT time spent on IT strategy
IT time spent keeping the lights on
IT budget focusedon new initiatives
TraditionalCloud
10%
25%
86%
66%
14%
27%
Additional Benefits:
✔ Integrated deployment and administration with other cloud services, like Microsoft Office 365
✔ Microsoft Azure - build cloud apps that integrate with CRM
20% less time keeping the
lights on
93% more reliable
56% faster adoption
mobile business reduces time to
market 72%
Resources can be spent more strategically
Agility
70% fasterdeployments
User Productivity 7% total
increase of user productivity