In a nutshell, uni�ed communications (UC) can help any size organization operate more e�ciently. Drilling down further, UC does much more than that—from reduce costs to improve customer service to make mobile workforces more productive. Here’s a look at what UC encompasses, its bene�ts and more.

56% of �rms either have already implement-

ed UC or are planning to do so.

80% of companies report that UC either met or exceeded their expectations for faster problem

resolution.

77% say that UC either met or exceeded

their expectations for shortening the cycle for decision

making.

31% of companies report

that UC exceeded their expectations

for improving team collaboration.

80% of companies report

that UC met or exceeded their

expectations for improving external

customer experience and

satisfaction.

55% of technology

decision makers report that

providing mobile access to uni�ed communications and collaboration

systems is a high or critical priority.

WHAT UC CAN DO FOR YOU

• Shorter sales cycle• Increased productivity

• Boost bottom line• Faster decision-making

• Easier access to internal experts• Quicker project times

• Remote-worker enablement• Protection against

network outages• Fewer paid cellphone minutes

• Reduced travel costs• Decreased facility expenses

UC AT WORKCUSTOMER:

Calls in and reaches remote contact center agent

REMOTE CONTACT CENTER AGENT:

Uses IM to get the information needed from internal subject

matter expert to help customer

INTERNAL SUBJECT MATTER EXPERT:

Relies on web conferencing to collaborate with mobile

coworkers, including mobile salesperson

MOBILE SALESPERSON: Places a call via VoIP to

internal subject matter expert to get the information needed

to close a deal

IT MANAGER: Remotely views mobile

salesperson’s screen to �x a technical problem

Compare Total Costs of Ownership. Want to get an idea of what a UC system will cost you? Check out our total cost of ownership calculator.

Statistics source: Forrsights Q1 2013 Networks And Telecommunications Survey, Forrester Research Inc.

IM

Presence

THE ELEMENTS

OF UC Telephony (voice)

Document sharing

Audio, video and web

conferencing

Call control

Uni�ed messaging

4 BIG BENEFITS BUSINESS CONTINUITY: Business processes continue smoothly despite natural disasters, network failures and even when key people are out of the o�ce.

COLLABORATION: Staff members are able to work together, regardless of location, in real time.

CUSTOMER SERVICE AND SUPPORT: Internal and external customers’ questions are answered more quickly, resulting in higher satisfaction levels.

MOBILITY: Roving workforces can be reached wherever they are and on whichever device they’re using.

UNIFIED COMMUNICATIONS

AT A GLANCE

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