7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
1/33
The Business Case forDesktop VirtualizationI N F O R M A T I O N G U I D E
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
2/33
2BUSINESS CASE FOR DESKTOP VIRTUALIZATION
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
Introduction
The end user computing landscape is evolving from an environment based primarily on personal computers running Windows applications
to an environment where users:
Movebetweenendpointdevicesduringtheworkday(desktopcomputers,laptops,tablets,andcellphones)
Expecttobeabletostayconnectedtotheirprofessionalandpersonalnetworksviamobileelectronicdevices
Wanttheirdatatobeavailablefromanyoftheirdevices
Wanttheirapplicationstobeavailablefromanydevice.TheseapplicationsincludenotonlylegacyWindowsapplications,butalsoweb
applications,SaaSapplications,andserver-basedapplications.
Inthismobileuser-anddevice-centricenvironment,ITmustprotectdatasecurityandcontroluseraccesstodataatthesametimeasit
managestherangeofapplicationsanddevicesforallusers.Thesingleoperatingsystemandsingledeviceperuserisamodelofthepast.
VMwareoersanendusercomputingsolutionthatmeetsthechallengesofprovidingforamobileworkforce,withoutcompromising
ITcontrolortheoperationalecienciesofexistingmanagementprocesses.VMwareproductsincorporatetheneedsofbothITandendusers.
Why Choose
VMware View?
Are You
Considering
Virtual Desktops?
Video: Building the Platorm or the Post-PC Era. VittorioViarengo,Vice-PresidentofDesktopProductMarketingat
VMware,givesanoverviewoftheVMwareEndUserComputingvisionforthejourneytothecloud.
http://www.youtube.com/watch?v=QqUZb0sW0Vo&feature=relmfuhttp://www.youtube.com/watch?v=QqUZb0sW0Vo&feature=relmfu7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
3/33
3BUSINESS CASE FOR DESKTOP VIRTUALIZATION
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
Figure 1:VMwareEndUserComputingJourneytotheCloud
InthisdiagramoftheVMwareEndUserComputingjourneytothecloud,endusershavesecureuniversalaccessviatheirchosen
devicestotheirdesktops,applications,anddatainthecloud.Auniversalservicesbrokerconnectsuserstothiscloudwithpoliciesthat
controlaccessandprotectdata.
AtVMworld2011,VMwareannouncedthisvisionforthepost-PCera.ThevisionrecognizestheneedtodeliverlegacyWindowsand
enterpriseclient/serverapplicationsalongsidenewerapplicationtechnologies.
Why Choose
VMware View?
Are You
Considering
Virtual Desktops?
HorizonMobile
Zimbra
Strides
Socialcast
SlideRocket
HorizonApplication
Manager
View
ThinApp
ProjectAppBlast
ProjectOctopus
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
4/33
4BUSINESS CASE FOR DESKTOP VIRTUALIZATION
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
VMwarehasaproductforeachofthestepsoftheEndUserComputingjourneytothecloud.Someoftheseproductsarepartofthe
VMwareproductsetalready,andothersareunderdevelopment.FollowingarethespecicVMwareproducts:
VMware View: Virtualdesktopsasamanagedservice
VMware ThinApp: Virtual applications as a managed service
Project AppBlast:HTML5-baseddeliveryoflegacyapplicationsviaawebbrowser
Project Octopus:Securedatashareandsync
Horizon Application Manager: Now,policy-basedmanagementofapplications(SaaS,webapplications,ThinAppvirtualizedWindows
applications,andenterpriseapplications).Soon,policy-basedmanagementofallpublicandprivatecloudservices(desktops,
applications,anddata).
Horizon Mobile:Asecure,managed,andpolicy-drivenvirtualsmartphoneforwork,isolatedandprotectedinsideapersonal
smartphone
Cloud-basedsocial/collaborativeapplications,designedformobility:
Zimbra: Open-sourceemailandcollaboration
Strides:Socialtaskmanagement
Socialcast:Enterprisesocialnetworking
SlideRocket: Online presentation software
Why Choose
VMware View?
Are You
Considering
Virtual Desktops?
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
5/33
5BUSINESS CASE FOR DESKTOP VIRTUALIZATION
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
TherststepinthejourneytothecloudistointegrateVMwareViewandThinAppintoyourdatacenter.Viewisthebrokerbetweenend
usersandthecloudofdesktops,applications,anddata.
Figure 2: TheFirstStepintheEndUserComputingJourneytotheCloud
Why Choose
VMware View?
Are You
Considering
Virtual Desktops?
View Broker
View
ThinApp
Video: VMware View 5.0 and End-User Computing.ChrisYoung,formerVice-PresidentandGeneralManager,EndUser
Computing,VMware,discusseshowthenewversionofVMwareViewmeetstheneedsofITandendusers.
http://www.youtube.com/watch?v=keSioXs39_Y&feature=results_video&playnext=1&list=PLB23C0C5F02F22B12%20]http://www.youtube.com/watch?v=keSioXs39_Y&feature=results_video&playnext=1&list=PLB23C0C5F02F22B12%20]7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
6/33
6BUSINESS CASE FOR DESKTOP VIRTUALIZATION
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
Why Choose VMware View?
VMwaresjourneytothecloudforEndUserComputingsatisestheneedsofbothITand
end users:
ITisconcernedwithsecurity,compliance,andeciencyofthedesktopandneedstomanage
andsetpoliciesforusers,applications,anddata
Endusers,inlocalandremoteocesandworkingfromhomeorwhiletraveling,requireaccess
to their data and applications from a large variety of mobile devices
Builtontheindustry-leadingvirtualizationplatform,VMwarevSphere, VMware View enables
youtodelivervirtualdesktopstoanydevicewithallthebenetsofcentralizedenterprise
desktopmanagement.Youcandeploydesktopinstancesrapidlyfromsecuredatacentersto
facilitatehighavailabilityanddisasterrecovery,protecttheintegrityofenterpriseinformation,
andremovedatafromlocaldevicesthataresusceptibletotheftorloss.
The key benets o VMware Viewtokeepinmindare:
ThepoweroftheunderlyingVMwareinfrastructure,vSphere,withallofitsfunctionality
Easeofsetupandmanagement:onemanagementconsole
PCoIPremotedesktopprotocol:optimizedoutoftheboxtogiveyouhighperformanceovera
LANorWAN,withautomaticadjustmenttonetworkspeedandlatency
Integrateduserprolemanagementsystem(ViewPersonaManagement)
Applicationvirtualizationsoftware(ThinApp)
Ooadingofantivirusprotectiontoavirtualappliance(vShieldEndpoint)
Managementoflinked-clonedesktopimages(ViewComposer)
AccesstoViewdesktopsfromallpopularmobiledevices:WindowsandMaclaptops,Android
tablets,andiPads
ByincludingVMwaresapplicationvirtualizationsoftware,ThinApp,withyourView
implementation,younotonlyeliminatetypicalapplicationcompatibilityissues,butalsodeliver
amorereliablecomputingenvironment.Asanaddedbonus,ViewandThinApparecompatible
withyourexistingautomateddistributiontechnologiesforapplicationandpatchdeployment.
Understandingthatour
clinical delivery teams are
one o the most mobilesetofusers,Iknewwe
hadtolookoutsidethe
traditionaldesktopdelivery
method.Havingthe
abilityforyourdesktop
to securely ollow you
anywhere,whileproviding
anuncompromiseddesktop
experience,wasacrucial
requirementinmakingthe
decisiontogowithVMware
View.Whencostsavingis
anoutcome,thatmakesmy
decisioneveneasier.
TrevorDerkatz,CIO,
PrairieNorthHealthRegion,
Saskatchewan,Canada
Why Choose
VMware View?
Are You
Considering
Virtual Desktops?
http://www.vmware.com/products/view/overview.htmlhttp://www.vmware.com/files/pdf/view/VMware-View-Datasheet.pdfhttp://www.vmware.com/files/pdf/view/VMware-View-Datasheet.pdfhttp://www.vmware.com/products/view/overview.html7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
7/337BUSINESS CASE FOR DESKTOP VIRTUALIZATION
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
Are You ConsideringVirtual Desktops?
Thispaperisforbusinessdecision-makerswhoarecurrentlyconsideringavirtualdesktop
implementationsotheycancontinuetheirjourneytothecloud.Thefocusisontimeyou
cansaveindesktopadministrationbydeployingaVMwareViewsolution.Statimesavedin
desktopmanagementcanbeappliedtootherprojectsonyourroadmap.
Whenistherighttimetotakethevirtualdesktopstep?Manyorganizationsndthatinstead
ofrefreshingobsoletephysicalcomputerswithnewdesktopcomputers,theycaninstead
divertfundstoavirtualdesktopimplementation.Legacyhardwarecanberepurposedas
clientdevices,oryoucanpurchaselessexpensivethinclients.Theremainingfundscanbe
devotedtothevirtualdesktopimplementation.
The Numbers
Return on investment:IDC(Table2)founda367%medianve-yearreturnoninvestment
(ROI)withaVMwareViewimplementation.Thepaybackperiod,thepointatwhich
dollarsinvestedwereequaltodollarssaved,was5.61monthsfollowingdeployment.
Cost of infrastructure and labor:ThecostofinfrastructureandlaborforaVMwareView
implementationis50%ofthecostforaphysicalPCimplementation( IDC,Figure3).
(Thisistheaveragecostoverave-yearperiodandincludesuserdevices,hardwareand
softwareinfrastructure,andlabor.)
Labor costs:Withtheinfrastructurecostseliminatedfromtheequation,laborcostsare
reducedbyapproximately57%peruserperyearwithaVMwareViewvirtualdesktop
implementation,comparedtophysicaldesktops( IDC,Table1*).Thispaperfocuseson
thelaborsavedwithaVMwareViewimplementation.
Video: Seattle University.SeattleUniversitymovedtoaVMwareViewvirtualdesktopsolutioninsteadofreplacing
obsoletephysicaldesktopcomputers.TheITdepartmentrepurposedlegacyhardwareasViewClients.Inaddition,they
providedstudentswiththeabilitytoaccesstheirdataandapplicationsfromtheirowndevices,fromwherevertheyare.
Wewantedtonda
solutionthatdidntrequire
ustostayonthatthree-yearrefreshcycletokeepupwith
student technologies and
student application needs
wewereabletotakeallof
the money that we would use
fordesktopsandapplythem
towardsaserverandVMware
Viewinfrastructure.Wewere
able to continue using our old
hardware and really prolong
thelifeofthathardware.
MattByers,SystemsAdministrator,
SunGardHigherEducationatSeattle
University,Seattle,Washington
Why Choose
VMware View?
Are You
Considering
Virtual Desktops?
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-Seattle-University-11Q4-EN-Video.flv&fSource=VMware-Seattle-University-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-Seattle-University-11Q4-EN-Video.flv&fSource=VMware-Seattle-University-11Q4-EN-Video.Flvhttp://www.vmware.com/a/customers/product/3?sort=a&next=81http://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-Seattle-University-11Q4-EN-Video.flv&fSource=VMware-Seattle-University-11Q4-EN-Video.Flvhttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR0000072142827/30/2019 VMware Business Case for Desktop Virtualization Information Guide
8/338BUSINESS CASE FOR DESKTOP VIRTUALIZATION
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
Thisdiscussionoutlinesthechallengesincurrentdesktopmanagementprocessesandthen
describeshowaViewimplementationcanchangetheseprocessesandsavetime.These
recommendationsarebasedonVMwarebestpracticesandontheexperiencesinsuccessful
customerdeploymentsofView.
WewillfrequentlyreferinthispapertoastudycarriedoutbyIDC: Quantiying the Business
Value o VMware View.ThisstudyfocusedonasetofVMwareViewcustomerswhohave
reapedthenancialbenetsofaViewvirtualdesktopimplementation.*
*TotalhoursspentperdesktopinatraditionalPCimplementationwerecalculatedfromIDCguresgiveninTable1oftheMay2011versionof Quantiying the Business Value o VMware View.The
guresusedinthecalculationswere1)laborhourssavedwithViewand2)thepercentreductioninlaborrequiredforView,ascomparedtoatraditionalPCinfrastructure.RelatedrowsintheIDCtablewerecombinedtoresultinthelargercategoriesdiscussedinthispaper.
WithVMwareView,Ican
honestly say that there are
months that go by where Idonthavetothinkaboutthe
inrastructure because it
justworks.Thescalability
and the perormance are
reallythere,andIamvery
grateul not to have to
worryaboutit.
ChrisHouse,SeniorNetwork
Analyst,MetroHealth,Michigan
Video: Improving the Physician Experience Through Desktop
Virtualization, Metro Health.MetroHealthinMichiganimplemented
aVMwareViewsolutiondeliveredinpartnershipwithOpenSystems
Technologies.Thevideoshowcasesthemobileenduserexperienceof
Dr.BradleyJ.Clegg,DO,MetroHealthHospital.
Why Choose
VMware View?
Are You
Considering
Virtual Desktops?
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://www.youtube.com/watch?feature=player_embedded&v=G5XzsNkAVhghttp://www.youtube.com/watch?feature=player_embedded&v=G5XzsNkAVhghttp://www.youtube.com/watch?feature=player_embedded&v=G5XzsNkAVhghttp://www.youtube.com/watch?feature=player_embedded&v=G5XzsNkAVhghttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR0000072142827/30/2019 VMware Business Case for Desktop Virtualization Information Guide
9/339BUSINESS CASE FOR DESKTOP VIRTUALIZATION
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
Managing Traditional Personal Computers
Althoughthecapitalexpenditurerequiredfortraditionalpersonalcomputersandstoragehasdecreasedovertime,theoperationalcost
ofmanagingindividualphysicaldesktopcomputershasincreasedbecauseofrisinglaborcostsandtheescalatingcomplexityofdesktopmaintenancetasks.TheoperationalcostofpersonalcomputingisthemostsensitiveareaofexpendituresforITdepartments,andthisis
alsotheareawhereaVMwareViewvirtualdesktopimplementationcanreducethetotalcostofownership.
The repeating stages of a personal
computerlifecycle,asillustrated,are:
Procure
Image
Test
Deploy
Secure
Retire
ThemanagementofthephysicalPClifecycleconsumesagreatdealoftimeforITdepartments.AVMwareViewvirtualdesktopsolution
canshortcutandeveneliminatesomeofthisdesktopmanagementandtherebyreducetheoperationalcostsofdesktops.Withavirtual
desktopsolution,theamountoftimesavedperdesktopismultipliedbyhundredsorthousandsofusers.
Figure 3:ManagingthePersonalComputerLifecycleStages
Manage PCs
Deploy
ImageRetire
TestSecure
Procure
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
10/3310
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
The Advantages of Virtual Desktops
WewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtual
desktopsolutioncanrelievethosecosts:
Desktophardwareandsoftwaredeployment
Useradministration
Imageandapplicationmanagement
Desktoppatchmanagement
Desktopdatasecurity
Desktopdisasterrecoveryanddatabackup
Desktophelpdeskandsupport
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
11/3311
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware andSoftware Deployment
Mostenterpriseshaveaheterogeneousdesktopcomputinglandscape,withamixofdierent
hardwaretypes,peripheraldevices,drivers,screenresolutions,applications,andapplication
versions.AsingleITorganizationtypicallysupportsthecongurationandrolloutofhardware
andsoftwareinthismixedenvironment.
Current Challenges of Desktop Hardware and
Software Deployment
Deployingadesktopcomputertoeachuserinvolvesordering,receiving,tagging,andchecking
thecomputer,andthenconguringapplicationsandcorporatesettings.Testingandsecuring
thedesktopcomputeraddtothedeploymenttime.Aftertheuserreceivesthedesktopcomputer,moretimeisspentininitialsetupandsupportuntilthenewcomputerisfully
productivefortheuser.
Virtualization Impact on Desktop Hardware and
Software Deployment
Thetimedierencebetweenconguringanddeployingaphysicaldesktopanddeployinga
virtualdesktoptoauserissignicant.Forexample,withView,itcantakeonlyeightminutesto
deployaViewvirtualdesktoptoauser.Theprocessofcopyingavirtualimageandassigning
ittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktop.In
addition,youcanrepurposelegacyhardwaretoaccessthevirtualdesktopimage.Thisextendstheusefullifeofthehardware,reducestheinitialcostofdesktopvirtualization,andresultsina
userdevicethatissimplertomaintainthanaphysicaldesktop.
Provisioning: The process ofproviding users with access to
dataandtechnologyresources.
Webopedia.com,
14February2012
WithViewComposer,we
cancreatenewdesktopsonthey.IfwehaveaWyse
terminalreadytogo,it
takesusabout15minutes
tocreateanewdesktop,
whereasbefore,itwas
takingustwotothreehours
toloadadesktopimage.
ThatmakesITmuchmoreresponsive to the overall
needsoftheorganization.
JohnMeharg,DirectorofHealth
InformationTechnology,Norman
RegionalHealthSystem,Oklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPC
Implementation*
TimeSavedperUserperYear
withVMwareView**
PercentReductionin
LaborCosts**
.78 hours .51 hours 65%
*CalculatedfromIDCgures**FromIDCgures
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
http://www.webopedia.com/TERM/P/provisioning.htmlhttp://www.webopedia.com/TERM/P/provisioning.htmlhttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://www.webopedia.com/TERM/P/provisioning.htmlhttp://www.webopedia.com/TERM/P/provisioning.html7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
12/3312
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Administration
MaintainingandmanaginguserprolesandloginstakesagooddealofITmanagementtime.
Thetimesavingswithvirtualdesktopsissignicant.
Current Challenges of User Administration
Usersjoinanorganization,changeroles,changeuseraccountdata,andleavetheorganization.
Useradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccounts
toaccommodateocemoves,departmentaltransfers,anddeparturesfromtheorganization.
MaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexity
ofuseradministration.TheITgrouphasaconstantowofworktomaintainuseraccountson
physicaldesktops.
Virtualization Impact on User Administration
UseradministrationissimpliedwithaViewdeployment.Viewprovidesaneasy-to-use
administrativeinterfacetoassigndesktopstoActiveDirectoryusers.Inaddition,desktop
administratorsdonotneedtophysicallyvisitthedesktop;theycansimplychangeparameters
ofdesktopassignmentfromthedatacenter.
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPC
Implementation*
TimeSavedperUserperYear
withVMwareView**
PercentReductionin
LaborCosts**
1.31 hours .89 hours 68%
Whatprobablyusedtotake
ustwotothreeweeksfrom
procurement to provisioning
ofasystem,nowwecando
invetotenminutes.Itused
totakeusprobablyanhour
ortwotocustomizeand
tailorforanassociate.Now
wecandothataswellinjust
severalminutes.
ShaneMartinez,DirectorofGlobal
Infrastructure,ADPDealerServices,
Illinois
*CalculatedfromIDCgures**FromIDCgures
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR0000072142827/30/2019 VMware Business Case for Desktop Virtualization Information Guide
13/3313
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application Management
Asnewversionsofapplicationsanddesktopoperatingsystemsarereleased,youneedtohaveanecientwaytoupdateendusers
desktopenvironments.Youneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss.
Current Challenges for Image and Application Management
Desktopimagesconguredforendusersarenotusuallytailoredforspecicuserroles.Inaddition,theapplicationsintheseimagesare
tightlycoupledwiththeoperatingsystem.Itisverydiculttomanagejustoneapplicationortomaintaintheoperatingsystemwithout
aectingsomeothercomponentoftheinstalledsoftware,sometimesnegatively.Theneedtostandardizemanagementofphysical
desktopscanresultinaone-size-ts-allapproach,whereacommonimageisusedtosupportmultiplejobroles.Theresultisthatmost
usershaveamorecompleximageandmoreapplicationsthantheyneed.
Imagesalsomustincludecompatibledesktopandlaptophardwaredrivers.Toensurecompatibility,organizationstendtoengineerand
certifydesktopimagesforeachoftheirdesktophardwaretypes.Becausemostorganizationsrefreshtheirdesktophardwareeverythree
toveyears,thenumberofnewimagesthattheymightneedtodevelopcangrowveryquickly.Theoperationalcostsofdesktopimaging
andreimagingaresignicant,whichfurtherdrivestheone-size-ts-allapproach.
Youfaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystem.Manyorganizationsaremigratingtothe
Windows7operatingsystem.ThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive.
Theprocessesofupgradingandmigratingoperatingsystems,aswellaspackaging,testing,andprovisioningapplications,canburdenan
organizationsomuchthattheyremainyearsbehindtheavailabletechnology.Inaddition,enduserscanbetiedtodevicesandimagesthat
maybeobsoletefortheirjobroles.
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
14/33
14
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application Management
WhenyouimplementaremotedesktopstrategybasedonVMwareView,youcandecouple
thevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayers
independently.Thisallowsyoutousemoreecientmanagementprocessesandminimizes
theimpactachangeatonelayerhasontheotherlayersand,ultimately,onendusers.
Thelayersofavirtualdesktopare:
Operatingsystem
Applications
Userdataanduserpersona
To manage the operating system layer o the desktop image ,VMwareViewprovidesthe
choicebetweennonpersistentandpersistentdesktops.ViewComposerisanoptionto
managelinked-clonedesktops.
To manage applications,thebestchoiceistovirtualizeasmanyapplicationsaspossiblewith
VMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbase
images.
To manage the user data and user persona,youcanuseViewPersonaManagement.
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
Rightnow,wevegotover
1,700desktopsandlaptops
out around the college with
dierentimagesonthem.
WithVMwareView,wecan
haveonegoldenimage
instead o having to manage
30to40dierentimages
andthatmakesturnaround
time or updates on drivers
andsoftwaremuchquicker.
DaveHunter,AssociateDirector,
ITServices,RedDeerCollege,
RedDeer,Alberta,Canada
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
15/33
15
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinApp
Tofurthersimplifydesktopmanagement,youcanvirtualizetheapplicationlayerwithVMware
ThinApp.ThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperating
systemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackage.A
ThinApppackageisnotinstalledintheoperatingsystem,butinsteadplacedonthedesktopasanisolatedexecutable.Asaresult,ThinAppapplicationpackagesdonotconictwitheach
otherinwaysthatnativeapplicationscan.
AJuly 2010 Forrester Research report on the economic impact o ThinApp application
virtualization presentsacasestudyofaThinAppimplementationwitharisk-adjusted
paybackperiodofoneyearandareturnoninvestmentof185%overfouryears.Thecustomer
inthecasestudycitedthefollowingeconomicbenets:
Fasterapplicationpackaging
Decreasedoreliminatedregressiontesting
Fasterapplicationandupdatedeployment
Reductioninoreliminationofleveloneandleveltwohelpdeskcalls
Increaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers:
Streaming executionmode,wheretheuserlaunchestheThinAppvirtualizedapplication
fromadesktopshortcut.Blocksofapplicationdataarestreamedfromacentralleshare
intomemoryonthedesktopforlocalexecution.Thereisnodiskfootprintonthedesktopfor
thevirtualizedapplication.
Deployedexecutionmode,wheretheuserrunstheThinAppvirtualizedapplicationfroma
copyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthe
speedandlatencyoftheusersnetworkconnections.
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
Once an application has
beenvirtualizedwith
VMwareThinApp,itsvery,
verypredictable.Weknow
wecanbecondentthatwe
willnothavetogobacklater
andxthings.
DewandNeely,
Tier3SupportManager,
IndianaOceofTechnology,
Indianastategovernment,
Indianapolis,Indiana.
Indiana Oce o Technology
Drives Cost-Efective Application
Management with VMware
ThinApp.
http://www.vmware.com/resources/thinapp_kit_register.htmlhttp://www.vmware.com/resources/thinapp_kit_register.htmlhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/files/pdf/customers/VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdf?src=WWW_customers_VMware-Indiana-Office-of-Technology-11Q3-EN-Case-Study.pdfhttp://www.vmware.com/resources/thinapp_kit_register.htmlhttp://www.vmware.com/resources/thinapp_kit_register.html7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
16/33
16
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironment,youcreateacentralleshare,orThinAppRepository,tostoreyour
ThinAppvirtualizedapplications.Figure3showstheThinAppRepositoryconnectedtoView
Composer.YoucancopyThinApppackagesfromtherepositorytotheparentimagesothat
eachlinkedclonehasthevirtualizedapplicationsonthedesktop,oreachlinkedclonecan
havedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository.
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp
VirtualApp
Shortcutto
ThinAppVirtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware ViewComposer
VMware ViewComposer
VMware ViewComposer
Figure 4:ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsas
possiblevirtualizedwithThinApp.YoucaneasilymixnativeWindowsapplicationswith
ThinAppvirtualizedapplicationsontheViewdesktop.Fortunately,ThinAppapplicationscan
bemanagedthroughthesametoolsandprocessesasyournativeWindowsapplications,and
youcantakeadvantageoftheeciencyofyourcurrentapplicationmanagementsystem.
Byvirtualizingapplications,youalsogainadynamicmechanismtorolloutneworpatched
versionsofanapplication.Forstreamedapplications,yousubstitutetheupdatedpackagefor
theoriginalontheThinAppRepository.Forapplicationsresidingontheparentimages,you
canusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserver
inthedatacenter,andusersautomaticallydownloadthenewversionoftheapplication.
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
17/33
17
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionofthe
Windowsoperatingsystem,suchasWindows7orlater.YourVMwareViewWindows
7desktopscanincludeThinApppackagesoflegacyapplications.Ifanapplicationis
supportedonthelaterversionoftheoperatingsystem,youcanvirtualizethelegacy
applicationandrunitonaWindows7desktop.Inaddition,withThinApp,youcanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6,and
runthatvirtualizedapplicationonWindows7.ThenativelyinstalledInternetExplorer
browserrunsalongsidethevirtualizedIE6browseronaWindows7desktop.
Customersinthe IDCstudysaidthatthecentralizedpackaging,testing,provisioning,and
updatingofapplicationsinaVMwareViewimplementationwasthereasonforthecost
savingsinapplicationsupport.Thesebenetsaremagniedwhendesktopapplications
arevirtualizedwithThinApp.
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPC
Implementation*
TimeSavedperUserperYear
withVMwareView**
PercentReductionin
LaborCosts**
2.62 hours 1.41 hours 54%*CalculatedfromIDCgures**FromIDCgures
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
VMwareThinApphas
helpeduskeepourlegacy
applications unctioningand move orward with new
technologies,evenwhen
we are aced by budget
constraints.
PaulBaltzell,
DeputyCIODeliveryServices,
IndianaOceofTechnology,
Indianastategovernment,
Indianapolis,Indiana
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR0000072142827/30/2019 VMware Business Case for Desktop Virtualization Information Guide
18/33
18
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and Applications
VMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)
desktops,aswellasViewComposertomanagelinkedclones.TheViewimagemanagement
systemprovidesoptionstomeetyourorganizationsneeds.
Ifyouaremigratingtoanewoperatingsystemversion,suchasWindows7orlater,youcanuse
ViewComposerandtheRecomposefunctionforamuchsimplertransition.Youcanbuildthe
newdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromthe
operatingsystem.
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasily
distributedtoremoteorbranchoces,withouttheneedfordesktopadministratorstotravel.
View customers in the IDCstudysaidthatthereductioninthenumberofimages,plusthefaster
timetochangeeachimage,wereinstrumentalinreducingtheoperationalcostsofimagingina
Viewenvironment.Forexample,oneViewenterpriseuserintheIDCstudyfoundthatadesktop
reimagetook5minuteswithView,but120minuteswiththetraditionalimagingapproach.
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPC
Implementation*
TimeSavedperUserPerYear
withVMwareView**
PercentReductionin
LaborCosts**
2.13 hours 1.26 hours 59%
*CalculatedfromIDCgures**FromIDCgures
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
WithVMwarethereisa
lot o cost savings that
peopleoverlook.Oneofthebiggest things that I can
sayaboutVMware,andits
justabbergasting,isthatit
usedtotaketwotechnicians
three to our days to set up
alabof40thickmachines,
andnowittakesone
technicianthreehours.
Softwareupgradesornew
installations can be pushed
outintwohours,asopposed
to eight hours or a lab o
100machines.
GeorgesKhairallah,
NetworkSpecialist, ChinoValleyUniedSchoolDistrict,
Chino,California
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR0000072142827/30/2019 VMware Business Case for Desktop Virtualization Information Guide
19/33
19
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View Environment
VMwareprovidesuserdataandpersonamanagementwithViewPersonaManagement.With
PersonaManagement,youcanstorepersistentuserproleinformationanduserdataina
separatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageof
theaccessandupdatealgorithmsofViewPersonaManagement.
PersonaManagementdownloadsuserproleinformationonanas-neededbasis,thusavoiding
loginbottlenecks.Inaddition,updatestouserdataandtheuserpersonaareuploadedon
anintermittentbasistothepersonarepository,whichavoidsalogoutbottleneck.Formore
informationonimplementingViewPersonaManagement,seetheVMware View Persona
Management Deployment Guide.
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudy,sowehavenoguresyet
forthesavingsinlabortimewithViewPersonaManagement.
Video: ADP Dealer Services, Illinois.ADPDealerServices,adivisionof
ADP(AutomaticDataProcessing),oershumanresource,payroll,tax,
andbenetsadministrationtoautomobiledealerships.Inthisvideo,
BillNaughton,ChiefInformationOcer,andShaneMartinez,Directorof
GlobalInfrastructure,discusstheirVMwareViewimplementation.View
desktopsareusedinremotelocations,onmobiledevices,andincall
centersbysoftwaredevelopersandendusers.
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
http://www.vmware.com/files/pdf/view/VMware-View-Persona-Management-Deployment-Guide.pdfhttp://www.vmware.com/files/pdf/view/VMware-View-Persona-Management-Deployment-Guide.pdfhttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-ADP-Dealer-Services-12Q1-EN-Video.flv&fSource=VMware-ADP-Dealer-Services-12Q1-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-ADP-Dealer-Services-12Q1-EN-Video.flv&fSource=VMware-ADP-Dealer-Services-12Q1-EN-Video.Flvhttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://www.vmware.com/files/pdf/view/VMware-View-Persona-Management-Deployment-Guide.pdfhttp://www.vmware.com/files/pdf/view/VMware-View-Persona-Management-Deployment-Guide.pdf7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
20/33
20
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch Management
Todaystraditionalpatchmanagementprocessesandsolutionsposemanychallenges.Alargeproportionofadesktopadministrators
timeisspenttestinganddistributingpatches,andtroubleshootingpatchdistributionissues.
Current Challenges for Desktop Patch Management
Bothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancements,bugxes,andmore.Thebasic
processworkowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing:
Manage
Patches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5:ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssess,Prioritize,Plan,Remediate,Test,Report,Assure,andAuditcanbecomplexandsubjecttomany
challenges,whichreducestheeectivenessofthepatchmanagementprocess.Thenumberofvulnerabilitiesthathackersexploiteach
yearincreasesataratethatistoofastforITadministratorstoremedy.Asthenumberofnecessarypatchesincreases,thetimeneededto
patchalldesktopsystemsinanorganizationexpands,andbythetimeonepatchorsetofpatchesisrolledout,othervulnerabilitiesare
exposed,whichalsoneedtobepatched.
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
21/33
21
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Thedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportant
partoftheITinfrastructureinmanyorganizations.Usuallythesesolutionsarehighlydistributedinnatureandcomplextomanageand
maintain.Theyalsodonotguaranteesuccessfuldistribution,becausetheyrelyonclient-sideagents,whichmustberunningandonthe
networktoreceiveanyupdates.Themoredistributedthedesktopenvironment,themorecomplexpatchmanagementis,andthelower
therst-passsuccessratio.Ifyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionaloceswherenetworkconnectivityislimited,youcanencounterconnectivityissues,anditwilltakemuchlongertodeploytheupdates.Someuser
systemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork.
Anotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnot
haveanegativeimpactonanendusersPCorotherapplications.Thisprocessistime-consumingandsubjecttofailure.AfterPCsare
deployedtousers,theyaresubjecttosignicantcongurationdrift.Thiscongurationdriftcanbeattributedtouser-initiatedhardware
replacements,hardwareupgrades,orapplicationinstallationsthatvaryfromthecorecorporateimage.Thus,certifyingapatchagainst
yourorganizationsbaseimagedoesnotensurethatitworksonalluserscomputers.Apatchorservicepackyoudistributemaycause
problemsonsomecomputersandnotonothers.Itisthenverydiculttoreverttothelastknowncleanstateoftheusersdesktopand
tobackoutthechanges.
Withallofthesecomplexities,itcantakeaverylongtimetopatchallofthecomputersinyourorganization.Thedelaysmakeit
diculttomaintainadequateenterprisesecurity,andthecostofremediatingthegapsinsecurityissignicant.Thetraditionalpatch
managementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience.
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
22/33
22
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch Management
Implementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesand
organizationalresourcestomanagepatchingandothersecurityissues.However,youcanmake
thepatchingprocessmoreecientbyusingthetoolsthataViewsolutionprovides.Inatypical
Viewenvironment,updatesyouapplytoasingleparentvirtualmachineinstanceautomatically
aectmultipleend-userdesktops.Asaresult,youspendlesstimepatchingandcanupdatemore
end-userdesktopsontherstpass.
ViewComposeroersenhancedimagemanagementinaViewenvironment.AsshowninFigure
6,theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeet
theneedsofparticularcategoriesofusers.Youcreateaparentvirtualmachineimageforeach
desktoptype,andViewComposerprovisionsadesktoptoeachenduserbycreatingalinked
clonebasedontheappropriateparentimage.
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware ViewComposer
VMware ViewComposer
VMware ViewComposer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6:End-UserLinked-CloneDesktopsBasedonParentImages
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
23/33
23
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesofthe
parentvirtualmachine.Initially,thedesktopsreaddatafromtheparentdisk.Whenadesktop
writesdata,Viewsavesitinstorageonapersistentdiskthatisuniquetothatdesktop.
Futurereadscomefromthedesktopspersistentdisk,orfromtherebuiltdesktopimage,as
appropriate.
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktops,including
Refresh,Recompose,andRebalance:
Refresh: TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginal
deploymentstate.
Recompose:TheRecomposefunctionallowsyoutomigrateanenduserfromonedesktopto
another,maintainingtheuserspersistentdiskandmakingtheuserdataavailabletotheuser
fromthenewdesktop.
Rebalance:TheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload.
FormoreinformationonRefresh,Recompose,andRebalance,seethe VMware View
Administration guide.
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmore
ecient.Ratherthanmanagingapatchingprocessforeachindividualdesktop,youcanpatch
theparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallyto
endusersdesktops.
Youmanagealloftheseparentimagesdirectly.Becauseparentimagesareinthedatacenter,
youavoidtheproblemsthatthetraditionalpatchingprocessencounters,suchasnetworklatencyandbandwidthissues,andissueswithdesktopsandlaptopsbeingonthenetworkatthe
timeoftheremediation.Thecentralizednatureofthevirtualdesktopsensuresthattheseparent
imagesarealwaysatthelatestpatchlevel.
Youcanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatch
themasterimagesinaViewimplementation.Thisway,yourcurrent,standardizedoperations
arenotaected.AnotherapproachyoucantakeistousevCenterUpdateManagerasthe
patchmechanismfortheparentimages.UsingUpdateManager,youcancreatedierentpatch
baselinesforeachcategoryofdesktop.Thisapproachallowsyoutoassigntheappropriatelevel
ofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyour
business,ratherthanwiththetraditionalbroadcastapproach.
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
Video: Blue Cross Blue Shield o
Kansas City, Missouri.Thisvideo
highlightssomeofthebenets
ofaVMwareViewsolution:the
power,space,andcostsavings;
disasterrecovery;andView
Clientsonmobiledevicessuch
asiPads.
http://www.vmware.com/support/pubs/view_pubs.htmlhttp://www.vmware.com/support/pubs/view_pubs.htmlhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://download3.vmware.com/media/flv/flv_player_large.swf?fType=demo&fCategory=customerstory&flvFile=http://download3.vmware.com/media/customers/VMware-BCBS-Kansas-City-11Q4-EN-Video.flv&fSource=VMware-BCBS-Kansas-City-11Q4-EN-Video.Flvhttp://www.vmware.com/support/pubs/view_pubs.htmlhttp://www.vmware.com/support/pubs/view_pubs.html7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
24/33
24
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Afteryouupdatetheparentimagesandvalidatethepatches,oneadministratorcanrunascheduledRecomposeoperationforallof
theindividualdesktopinstancesyouhavedeployed.YoucanschedulethisRecomposeoperationoutsidebusinesshourstominimize
anyimpactonendusersproductivity.Becausethedesktopsallresideinthedatacenter,youavoidtheproblemofsystemsremaining
unpatchedbecauseparticulardesktopsarepoweredoornotonthenetwork.Also,becauseyouhavearollbackpointfortheparent
images,ifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstances,youcantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop.
YoucanscheduleRecomposeoperationsorexecutethemonaccess,forcingusersooftheirdesktopsintheeventthatyouneedto
applyacriticalpatchimmediately.
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier.
Time Saved in Patch Management with VMware View
TraditionalPhysicalPC
Implementation*
TimeSavedperUserperYear
withVMwareView**
PercentReductionin
LaborCosts**
.77 hours .50 hours 65%
*CalculatedfromIDCgures**FromIDCgures
Inaddition,wehavealreadymentionedthe ease o updating applications with VMware ThinApp.EitherwithcopiesoftheThinApp
packagesontheViewbaseimages,orwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepository,ThinApp
providesameansofupdatingapplicationsautomatically,withoutinterruptiontoapplicationuse.Eitherway,updatedversionsof
applicationsarecentralized,andyoucanenforceusermigrationtotheupdatedversions.
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR0000072142827/30/2019 VMware Business Case for Desktop Virtualization Information Guide
25/33
25
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data Security
Asfrequentnewsreportsattest,lostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonal
dataalltooeasily.Withtheever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptops,datasecurityattheendpointisbecominganincreasingconcern.Bothunauthorizedaccesstodatainthedatacenteranddatalossthrough
theftorlossofthedesktopdevicemustbeprevented.
Current Challenges with Desktop Data Security
Topreventunauthorizedaccesstodatacenterdatathroughlaptops,someorganizationsimplementdisk-basedencryptionsolutionsthat
canbecostlyanddiculttoscale.
Also,withanincreasinglymobileandremoteworkforce,laptopsandotherdevicesareeasilylostorstolen.Employeesmayalsocopy
datatoUSBashdrivesandremovedatafromthecompanysite.USBashdrivescanalsointroduceviruses,whichcancorruptdata.
Ifasecuritybreachorleakoccursinanorganization,theproductivitylostandthecosttoxthebreacharesignicant.
Virtualization Impact on Desktop Data Security
Theimmediateimprovementthatavirtualdesktopsolutionoersfordatasecurityisthatyoustorealldatainvirtualmachinesthatare
hostedinyourcorporatedatacenter.Youprotectaccesstothisdatabydatacenter-levelsecuritymechanisms,suchasrewalls,DMZs,
webproxies,andVPNs.Whenusershavethinclientsattheirdesks,theynolongerstoredatalocally.ITcanmeetexpectationsabout
securityandcompliancewithregulations.
AnotherbenetofreplacingthedevicesatusersdeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevices
thatyouallowtoconnecttothesecurevirtualdesktopenvironment.YougaintheabilitytopreventusersfromconnectingUSBash
drives,iPods,iPhones,orotherUSB-basedpersonaldevicestotheirdesktops,therebyreducingtheopportunityfordataleaks.By
restrictinguseofUSBdevices,youcanalsomitigateconcernsabouttheintroductionofmalicioussoftware.
Foruserswhoarenotalwaysconnectedtothecorporatenetwork,VMwareViewincludesafeaturecalledViewwithLocalMode.Local
Modeallowsenduserstocheckouttheirdesktopsincludingapplicationsanddatafromthedatacentertotheirlocaldevices.This
instanceofausersdesktopisencrypted.Iftheuserlosesthelaptopcomputer,orthelaptopisstolen,thedataonthemissingdeviceis
encryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspeciedamount
oftime.
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeployment,tomanageantivirusscanning.ThevShield
EndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualappliance.SeetheVMwarewebsiteformore
information about vShield Endpoint.
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
http://www.vmware.com/products/vshield-endpoint/overview.htmlhttp://www.vmware.com/products/vshield-endpoint/overview.html7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
26/33
26
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Customersinthe IDC study stated that the cost savings in security were largely due to the
abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobe
available.ThebenetsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy.
Time Saved in Security Administration with VMware View
TraditionalPhysicalPC
Implementation*
TimeSavedperUserperYear
withVMwareView**
PercentReductionin
LaborCosts**
.80 hours .24 hours 30%*CalculatedfromIDCgures**FromIDCgures
Securityisveryimportant.
Beinginhealthcare,wewant
tomakesurethatwehaveno inormation whatsoever
residing on the local
machine.WithVMware,our
SecurityDepartmentgets
to manage security in the
waytheyneedto,andatthe
sametime,ourpoliciesare
keptinplace,andalsoour
responsibilitieswithHIPAA
[HealthInsurancePortability
andAccountabilityAct]and
the ederal regulations are
completely in compliance as
well.
GregWolverton,
ChiefInformationOcer,
ARcarehealthcare,Arkansas
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR0000072142827/30/2019 VMware Business Case for Desktop Virtualization Information Guide
27/33
27
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data Backup
Disasterrecoveryplansforend-userdevicescanbehighlycostly,sosomeorganizationsfocusonserverdisasterrecoveryplansand
neglectrecoveryplansfordesktops.Endusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruption.Andfewusersarediligentabouttheirbackups.
Current Challenges for Desktop Disaster Recovery and Data Backup
Ifanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocation,endusersneedaccesstothe
applicationsrunningonthoseservers.Inaddition,usersneedtoconnecttocentralizeddatastoredattherecoverylocation.Adisaster
recoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive.
Anotherdisasterscenarioisthefailureortheftofanendusersphysicaldesktop.Inanenvironmentthatreliesonhardware-dependent
end-userdesktops,thecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccess.Desktopbackup
strategiesprovideonemethodofdesktoprecovery,butfewbackupplansarefullyimplementedoraccepted.Thegoalistobeableto
recoverauserscriticaldocuments,les,applications,andpersonalsettings.Mostorganizationsthatattemptthisapproachhavetoinvest
inagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop.
Oneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusers.Ifawindowpopsupinthemiddleof
theworkday,andtheagentstartstobackuples,usersareannoyed,andtheircomputerscanslowtoacrawl.Asaresult,usersmay
canceltheprocessesandquitthebackupagentwindow.Insomecases,ifusershaveadministrativeaccesstotheirPCsandaresavvy
enough,theycandisablethebackupagentsontheirPCs.Iftheylosetheirlaptops,ortheirdesktopharddrivesfail,theyhavenobackups
fromwhichtorestore.
Someorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedleshares,andcritical
lesareredirectedusingActiveDirectorygrouppolicyobjects.Thisapproachissomewhatmoresuccessful,butdependingonthe
networktopologyanddistributionofusers,itcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersknowingwheretosavetheirles.
Virtualization Impact on Desktop Disaster Recovery and Data Backup
ImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveecienciesindisasterrecovery.Theseecienciesareevident
bothinrecoveryofdesktopconnectionstoanalternatedatacenterlocation,aswellasrecoveryofdesktopimages.
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskey.OnearchitecturalcharacteristicofaViewimplementation
isthatallthedatalesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorage.Inmany
instances,theViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines.
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
28/33
28
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Asaresult,youcanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisaster
recoverysite.YoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatethe
recoveryofthedesktopvirtualmachines.BecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachines,youcanalso
replicatethemtothedisasterrecoverysite.
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysite,youcangetyourorganizationbackto
workmuchmoreeasilyafteradisaster.YourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNor,dependingonyour
conguration,justanInternetconnection.Similarly,ifapandemicrequiresyourorganizationtotellworkerstostayathome,theycan
connecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoce.
ThetimeandproductivitysavingsintheseareasaresignicantwithaVMwareViewsolution. IDC has not yet calculated the time saved
fordisasterrecoveryanddatabackupinaViewimplementation.
Itsnotjusttheinitialcostofhardware,itsalsothatthefailureofthathardwaretakesquiteabitof
timetotroubleshootandxnottomentionthepossibilityoflosingdata,sayifsomebodydropsa
laptop.WithVMwareView,wecanreducehardwaredependencyandstoreallthatdatainaprotected
datacenter.Thatsgoodfortheuserandgoodforthecompany,sinceitwillmeanwewonthavesensitive
datawanderingaroundondesktopsandlaptopsandUSBkeys.Andbecauseavirtualdesktopisan
appliance,ifadevicefails,wecanswapitoutandgettheuserbackupandrunningveryquickly.Wecan
eventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecovery,soifwe
loseacallcenterinonelocation,itsdataisprotectedandwecanstartupagaininanother.
TomVanHarn,SystemsSupportAdvisor,Amway,regardingthesecurityanddisasterrecoverybenetsofmovingfromphysical
desktopstoVMwareViewvirtualdesktops
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR0000072142827/30/2019 VMware Business Case for Desktop Virtualization Information Guide
29/33
29
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and Support
AsaresultofimplementingaVMwareView-baseddesktopstrategy,youcanexpecttoachieve
higherlevelsofserviceforyourendusersandincreasetheperceivedlevelofservice.Youshouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreduce
themeantimetoresolutionofenduserhelpdeskissues.
Current Challenges for Desktop Help Desk and Support
Desktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreements
fordesktopendusers.Helpdesksthatsupportdesktopusersfocusonminimizingthemean
timetoresolution(MTTR)whenausersdesktopfails.AlowerMTTRreducestheamountof
timethatendusersarenotbeingproductive.
EndusersusuallypresentITwithaproblem,butnotacause.Commonuserissuesinclude
obsoletehardware,faultyhardware,applicationfailures,lackofnetworkconnectivity,and
virusesandmalware.Onlybycommunicatingwiththeenduseranddiscoveringthecausecan
thedesktopadministratorsolvetheproblem.Morecomplexproblemsmustbeescalatedto
moreexperienceddesktopadministrators,whichaddstothecostanddelay.
Thedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktop
administration.Endusersmaytelecommuteorworkinremoteocesorbuildings,which
canmakedesktoptroubleshootingmoredicultandmorecostly.Sometimesdesktop
administratorsmusttraveltootherbuildingsorsites.
Virtualization Impact on Desktop Help Desk and Support
BycentralizingthedesktopsinthedatacenterwithVMwareView,youbringthedesktops
closertothedesktopadministrators.Thiseliminatesthechallengesofworkingwithdesktops
inbranchorremoteoces.InaViewenvironment,administratorshavedirectaccessto
endusersdesktopsviavCenter,sotheycanseewhatishappeningwithoutusingaremote
managementtool.
Searchingforacausetotheproblemcanbelimitedintime;ifdiscoverytakesmorethanve
minutes,desktopadministratorscansimplyprovisionanewdesktopfortheenduserand
deliveritoverthenetwork.
Our department has lost
20percentofitsfunding
andstainthepastyear.ByusingVMwareViewandHP
MobileThinClients,weve
foundamorecost-eective
and efcient way to deliver
computing resources to our
students.Werecontaining
ouroperatingcosts,while
supporting40percentmore
machines.Thedesktops
requirelesssupport,the
teachers get a more reliable
platform,andthestudents
get a better educational
experience.Everybody
wins.
JeremyWoods,
TechnologyPlanningCoordinator,
Ontario-MontclairSchoolDistrict,
Ontario,California
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
30/33
30
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersPCswiththinclientsorzeroclients,
supportfortheseend-userdevicesisverysimple.Inmanyinstances,endusersthemselvescan
installandsetuptheirthinclientswithoutatechnicalsupportengineeronsite.Ifahardware
problemoccurs,theendusercantrytoxtheproblembysimplyresettingthedevice.Ifa
resetdoesnotresolvetheissue,thesupporttechniciancandeliverareplacementthinclient,andtheuserisproductiveagain.Typicalthinclientdeviceshaveafractionofthemovingparts
thatatraditionalPCorlaptophas.Therefore,themeantimebetweenfailures(MTBF)forthese
devicesisveryhigh.Inthelongrun,thesimplicityofthesedevicesleadstofewersupportcalls
relatedtohardwarefailure.
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPC
Implementation*
TimeSavedperUserperYear
withVMwareView**
PercentReductionin
LaborCosts**
3.75 hours 2.17 hours 58%
*CalculatedfromIDCgures**FromIDCgures
Desktop
Hardware
and Software
Deployment
User
Administration
Image and
Application
Management
Desktop Patch
Management
Desktop Data
Security
Desktop Disaster
Recovery and
Data Backup
Desktop Help
Desk and Support
M i T di i l Th Ad f Addi i l Ab h A h
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR0000072142827/30/2019 VMware Business Case for Desktop Virtualization Information Guide
31/33
31
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Summary
ThetimesavedinthemanagementofuserdesktopsissignicantwithaVMwareViewvirtualdesktopimplementation.Timesavedin
desktopmanagementmeansthatyourITstacandevotethemselvestootherprojectsonyourIThorizon.
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironment.AView
deploymentsavesanaverageof7hoursoflaborperuserdesktopperyear,outof12.2hourslaborperuseronaphysicaldesktopper
year.Thisisa57%decreaseinlaborcostswithaVMwareViewimplementation.Multiplythe7hoursbyyournumberofusers,andthe
timeavailableforotherprojectsisaconvincingargumentforvirtualdesktops.
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment .51 65%Useradministration .89 68%
Applicationmanagement 1.41 54%
Image management 1.26 59%
Userprolemanagement* NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement .50 65%
Desktopdatasecurity** .24 30%
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 2.17 58%
TOTAL time saved per user per year 6.98 hours 57%
Note: ThistotalisaveryconservativeestimateoftimesavedwithVMwareView.ItdoesnotincludethetimesavedwithView
PersonaManagementorvShieldEndpointantivirusprotection.
*IDChasnotyetstudiedthetimesavedwithViewPersonaManagement.**IDChasnotyetstudiedthetimebenetsofvShieldEndpointforantivirusprotection.
Inadditiontothelabor-savingbenetsofdesktopvirtualization,Viewdesktopvirtualizationsolutionistherststepinthejourneyto
thecloud.ByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplications,youarepoisedtollintheotherVMware
solutionsforthepost-PCera.
M i T diti l Th Ad t f Additi l Ab t th A th
7/30/2019 VMware Business Case for Desktop Virtualization Information Guide
32/33
32
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional Resources
Quantiying the Business Value o VMware View,IDCwhitepaper,May2011
Desktop Total Cost o Ownership: 2011 Update,Gartnerresearchnote,February2011
10 Reasons to Modernize the Desktop,CIOCustomSolutionsGroupwhitepaper
The Total Economic Impact o VMware ThinApp,ForresterResearchstudy,September2010
VMware View documentation
View Technical Resources: Decide, Design, Deploy
Managing Traditional The Advantages of Additional About the Authors
http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://www.vmware.com/resources/thinapp_kit_register.htmlhttp://www.vmware.com/support/pubs/view_pubs.htmlhttp://www.vmware.com/technical-resources/products/view.htmlhttp://www.vmware.com/technical-resources/products/view.htmlhttp://www.vmware.com/support/pubs/view_pubs.htmlhttp://www.vmware.com/resources/thinapp_kit_register.htmlhttp://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR000007214282http://info.vmware.com/content/13726_Re-Imagine_Your_Desktop_NA_Registration?selForm=hp&cid=70180000000wNuf&src=DM_EDU_EM1&elq=&xyz=CVMWR0000072142827/30/2019 VMware Business Case for Desktop Virtualization Information Guide
33/33
IntroductionManaging Traditional
Personal Computers
The Advantages of
Virtual DesktopsSummary
Additional
Resources
About the Authors
and Contributors
VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com
Copyright 2012 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at
http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc., in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective
companies. Item No: VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and Contributors
TinadeBenedictiswrotethecurrentversionofthispaper.TinaisatechnicalmarketingmanagerintheEndUserComputinggroupat
VMware.ShewritespapersonVMwareView,ThinApp,andotherenterprisedesktopproducts.
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper.
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivas.JosephHorseyiscurrentlyamanager
ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions.
AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware.