WAUG 2013“Secret” Message Session - SMS
SMS = “Secret” Message SessionTopic #1 – Single Number Service & SMS
Communicating with the Media of Choice
Short Message Service – SMSo Most widely used data application in the world with 3.6 billion active
users or 78% of all mobile phone subscribers SMS = 160 max characters per message Mobile to Mobile Communication - Texting
o Your “address” is your mobile number Bringing SMS into your Enterprise
o Keeping your mobile number privateo Documenting conversationso SMS from multiple devices
Mobile phone, desk phone, PC
Who can benefit from Enterprise SMS?
Gives flexibility to communicate based ono User media preference – phone call, email, or texto Device availability – mobile or desk phone, PC, web browsero Location – Network access
Who benefits?o Education – Teachers/Professors to Studentso Healthcare - Doctors to Nurses, Pharmacy, other Doctorso Legal – Attorney to Client, Office etc. while in courto Financial – Financial Advisor – Buy/Sell Stocks & Securities
#1 Concerno Privacy – publishing mobile phone number
Expanding Single Number Service with SMS
Solution – Single Number Service o Associate DID station # with Mobile numbero Current Applications – one-X Mobile, Messaging (voice & fax), one-X Communicatoro Future SNS Application – SMS
Things to consider o Available clients – Browser, iOS, Android, MAC/PC, endpoints (9641)o Web Portal Administration Capabilities
Administrator – Management of Users End Users – Grant or Deny Access Archive Dumps – Keep records of SMS sessions
o Hosted or on-premise Solution Coordination with Carriers – text enable
An Avaya Solution is coming this summero Beta Opportunities may be availableo NACR only Business Partner Beta Participant
SMS = “Secret” Message SessionTopic #2 – Avaya Aura Messaging 6.3 Highlights
Avaya Aura Messaging 6.3 Roadmap
General Availability target – December 2013 Call Pilot “like” TUI AAM on VMware Calendar & Presence Integration
o Determines which greeting to play based on when Reach Me/ Notify Me is triggered
o Uses Exchange “Out of Office” status, calendar status & Avaya presence status to make decisions about greetings & notifications
Outbound Fax print driver for Windows desktops Exchange 2013 & Outlook 2013 Support Remove requirement for separate Exchange Connector G.729 Encoding Support (transcoded to G.711 or GSM) Common Server Support – Upgraded to current Dell & HP Specs
Avaya Aura Messaging 6.3 Roadmap
Improved Centralization Capabilitieso Support for variable length mailboxeso Support for multiple sites per application server
Currently 1 site designation per application servero Better support for multi-lingual mailboxes
Now a COS option versus system wide setting Callers do not have to select the language – Press 1 etc.
o Support for multiple SIP domainso Per site broadcast
Improved security for uninitialized mailboxeso Administrator defines “uninitialized” parameterso Default Password not changed or Standard Greeting not recordedo Administrator then configures if caller can leave a message or not
Avaya Aura Messaging 6.3 Roadmap
Support for 20,000 IMAP Session on Avaya Msg. Store Multiple Personal Greetings on Aria TUI System Greeting Before Call Answer Greeting ELA List Management Enhancements Serviceability Improvements New Reporting Capabilities SIP Enhancements
SMS = “Secret” Message SessionTopic #3 – It’s No “Secret” Avaya VDI
Expanding Virtualization to the Desktop – VDI
What is VDI?Virtual Desktop InfrastructureVirtual Desktop Interface
Deployment ModelUsers PC runs virtually in Data CenterMonitor, Keyboard, & Attached Thin Client on users desktop
VDI Thin Client
Citrix /VM HDX Receiver
Citrix/VMVisual Receiver
Local Audio Drivers
Graphics& Camera
VDI Client Endpoints (Thin Clients)
Session Manager
VDI virtual machine
Citrix /VMwareDevice and Graphics Drivers
VoiceControllerSoftwareCodecs
Soft phone IT AppsSIP
RTP
Data CenterHDX/ICA/PCoIP
Why VDI?
All Data is maintained in Data Center More Secure Back-ups more reliable Simplified deployment Support Maintenance Lower TCO
Unified Communications in a VDI Environment
Standard VDI is not well suited to drive real time media directly to the desktop.
Avaya’s Real Time UC solution for VDIo Avaya VDI Communicator 1.0
Software installed on VDI thin client (desktop) Provides connectivity to Avaya Aura CM & Session Manager Processes all voice media locally on thin client off loading media
processing from data center
Unified Communications in a VDI Environment
o Avaya one-X Communicator Runs on users virtual machine in Data Center Shared control mode Must run in “Desk Phone” mode User interface only does not process any voice traffic
Avaya VDI Communicator User Interface
Everydayscenario
VDI Thin Client
Loss of connectivity orVM machine down
Avaya one-X Communicatorrunning on virtual PC in the data center accessed via thin client
Avaya VDI Communicator client running on the thin client
Problem with the virtual machine Problem in the data center Problem with the network
betweendata center and thin client
Remote desktop protocol
(e.g., Citrix ICAVMware View
PCoIP)
Avaya Real-Time UC Solution for VDI
Avaya Approach
• Media direct to client• Lighter load on server• QoS model supported• Call path unaffected by VDI architecture
“Headless Client” on end-point
• Media terminated locally• “Remote Control” of Real Time app is extended
to ‘local client’ on the VDI end point• Session Down UI for loss of connection scenarios
LocalAudio
Drivers
Citrix/VMwareReceiver
Graphics& Camera
Avaya
VDI Communicator
VDI Thin Client
Citrix/VMVirtualDevice
AndGraphicsDrivers
Data CenterGUI
SessionControl
One-X Communicator
Media
Control (SIP)
BusinessApps
VDI Virtual PC
Control (SIP)
Desktop
Avaya VDI Communicator… solving for scale & QoS for improved real-time communications in VDI
• off loads processing of real time communications to thin client or PC and Avaya Aura
Performance
• basic voice if connection to data center or virtual PC is downSurvivability
• works in various customer environments; choice of vendors within the VDI ecosystem
Flexibility
• no Avaya hardware required• desk phone is optionalSoftware only
• Voice, IM/Presence, contacts / directory, conferencing, messagingCollaboration
Virtual Desktop• Avaya one-X Communicator view• VDI Communicator on HP or
Dell Wyse Thin Clients; or Windows PC
• Support for VMware View & Citrix Xen Desktop
Avaya VDI Communicator Release 1.0
Thin Client OS
HP T510 WES7 or ThinPro 4.1
HP T610 WES7 or ThinPro 4.1
HP T5740e WES7
HP T 5565 ThinPro (Linux) 4.1
Dell-Wyse R50L SLETC11 SP1
Windows PC Windows 7 32/64 bit
Windows PC Windows XP SP3 32 bit
Agent VDI Broker
VMware View 5.X
Citrix XenDesktop 5.X
Supported USB Headsets
Plantronics Blackwire C300 Series
Plantronics Blackwire C400 Series
Plantronics Blackwire C600 Series
Client
Headset
Avaya Infrastructure & Clients
Avaya Aura Communication Manager 6.0+
Avaya Aura Session Manager 6.0+
Avaya one-X Communicator SIP 6.1 SP5
Avaya
Georgene MacLennanNACRSolutions Architect – Business [email protected]