1. Healthcare2. FIRE3. Manufacturing4. Professional services industries

WORLDWIDEMANAGEDSERVICE PROVIDER(MSP) STUDY

A detailed, quantitative study of 950 MSPs across 9 countries –US, UK, Germany, Brazil, Mexico, Australia, Japan, China, and India

✓ MSP business background and business models

✓ Strategic business challenges faced by MSPs

✓ Portfolio of services offered by MSPs, and future plans

✓ Customers segments and vertical industries served

✓ Partners/solution providers MSPs prefer to work with

✓ Service delivery platforms and tools used

✓ Spending on service delivery infrastructure and tools

✓ Go-to-market strategies deployed by MSPs

✓ MSP Business Transformation Playbooks

KEY COVERAGE AREAS:

- Out of 50,000 MSPs worldwide, almost 75% are Small MSPs

- A typical Large MSP has 40x more employees and serves nearly 20x more customers than a Small MSP

ASSESSMENT BY MSP SIZE ASSESSMENT BY VERTICALS SERVED

ASSESSMENT BY SERVICES PROVIDED MANAGED SERVICES FORECAST MODEL

Rising threats, government regulations, and a lack of internal resources are driving businesses to turn to MSPs which offer expertise and dedicated security personnel as well as securely backup crucial business information

Market sizing and 5-year forecast model encompassing all Remotely Managed IT Services categories across 57 individual countries and regions.

Analysis of market size and opportunity across multiple managed services cross-examined by business segments (SMB) and multiple Routes-to-Market

CONTACT US FOR DETAILS AND TO SET UP A PREVIEW WEBINAR

For more details and comprehensive analysis of the findings, the AMI MSP Survey Preview is available here: bit.ly/MSP_TW

Global Assessment- See how MSPs worldwide are structuring their businesses and bringing value to

their customers – small, medium, and large enterprises, and government/educational institutions

Regional Assessment – Highlights Nuances Across Regions- E.g., MSPs in US and EU are managing more than 500TB data for their clients- E.g., less than 10% MSPs in EAPAC and LATAM exclusively own datacenters

GLOBAL AND REGIONAL ASSESSMENT

Country Assessment – Local Insights- E.g., MSPs in China and Japan have higher subscription renewal frequency than

MSPs in India and Australia- E.g., MSPs in India and Australia have higher private cloud usage than MSPs in

China and Japan

Deliverables

MSPs are focusing on a variety of verticals. Find out how MSPs are tuning their business to better serve the following verticals

- MSPs serving regulated verticals evaluate vendors based on the industry specific certifications they carry

- Nearly half of Small MSPs serving healthcare industry are partnering/merging with other MSPs

Power Players

Mid-Sized

Long-tail

John Rezac,Phone - Office: +1 646 356 7510 / Ext - 1510

Cell: +1 832 368 5646Email - jrezac@ami-partners.com

For North America, Europe and LATAM

Kishalay Choudhury,Phone – Office: +91 33 4003 3093 / Ext - 223

Cell: +91 98363 57700 Email - kchoudhury@ami-partners.com

For Asia Pacific

Actionable Business Insights

Asset Heavy, Global Footprint

Innovative, National Footprint

Small Firms, Local Footprint

Assessment of WW MSPs offering:

1. Managed security services

2. Managed storage & backup services

With breakouts for Small (Long-tail), Mid-sized,

and Large (Power Players) MSPs