PROCESS • ANALYTICS • TECHNOLOGY 1 © 2014 Copyright Genpact. All Rights Reserved. © 2014 Copyright Genpact. All Rights Reserved.

FINANCE AND ACCOUNTING ► OPERATING MODEL INITIATIVES ► BFSI (BANKING, INSURANCE, CAPITAL MARKETS)

n= 72 finance and accounting executives from commercial and retail banking, insurance and capital

markets from a survey conducted by LinkedIn commissioned by Genpact

25 R2R

21 P2P 21

39 58 35 Overall F&A

Business

process

re-engineering

Radically

improved

use of

technology

42

25 39

• Technology

quite important

in FP&A and

MDM

• More BFSI

executives see

advanced

organizational

structures as

helpful for

MDM

25 60 MDM 46 118

128

17 O2C 21 40 64

33 FP&A 46 40 127

82

68

Impact Index*

Advanced organizational structures most frequently applicable among operating model initiatives

% of respondents stating the initiative can have a

material impact on the function

* Function Impact Index combining stated importance of challenges

and stated ability of a function to address them

BPO or SSC or

hybrid1

DIRECTIONAL

1 BPO – Business Process Outsourcing,

SSC – Shared Services Center