CITIZEN ACT - saison 2011-2012SOCIÉTÉ GÉNÉRALE

CITIZEN ACT – SAISON 2011-2012

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SOMMAIRE

_SOCIETE GENERALE GROUP

• A. INTRODUCTION

• B. ABOUT SOCIETE GENERALE

• C. AMBITION SG 2015

• D. SOCIETE GENERALE GROUP: 5 ACTIVITIES

• E. OUR GLOBAL PRESENCE

• F. OUR COMMITMENTS

• G. 3 CORES PRIORITIES

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Introduction

More than a promise, we have made a commitment to dedicate all our skills and energy to earning our customers’ trust, so they think of us as part of their team.

To meet this commitment, we have made customer satisfaction of transformation that involves all of our business lines and all of our employees:Ambition SG 2015. To be the partner bank of choice, recognised for our expertise, with excellent customer relations and chosen for the quality and commitment of our teams: that is the goal shared by all 157,000 Societe Generale group employees.

Joining Societe Generale today means taking part in the bank’s transformation plan. To meet this challenge, across all our business lines, we need talented people with varied profiles who will drive the change. So together we can build the bank of tomorrow.

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Ambition SG 2015

Make Societe Generale THE relationship-focused bank, a refernce on its market, chosen for the quality and the commitment of its teams.

We need to improve the customer’s experience and satisfaction. Wether they are individuals, professionals, SMEs, large corporates or financial institutions, our customers are the reason why we are here.

Aiming for faster and more efficient execution of our transactions in every aspect, by pooling our resources and optimising our information systems, and increasing operating excellence by reducing our operational risks.

One of the keys to our future to build tomorrow’s Group. Developping our employees and one more becoming a reference employer in the sector. Attracting new graduates and talented people from all over the

world.

Our image, like that of the entire banking sector, has been lastingly affected by the crisis. In response to this strong expectation of change on the part of public opinion and our customers, we need to show our commitment and the new face of Societe Generale.

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SOCIETE GENERALE GROUP’S STRUCTURE

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SOCIETE GENERALE GROUP : 5 ACTIVITIES

Five complementary activities that constitute a business asset and a guarantee of financial strength

• Our 3 pillars

▫ French retail banking

▫ International retail banking

▫ Corporate and Investment Banking

• Our two complementary core activities

▫ Private Banking, Global Investment Management and Services

▫ The specialised financial services and insurance

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OUR GLOBAL PRESENCE

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OUR COMMITMENTS

Sponsorship – Sustainable Development - Diversity

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3 CORES PRIORITIES

Placing CSR at the heart of its businesses

The dynamic management of staffThe determination to control and minimise the direct impact of its

activities on the environment

By ensuring social and environmental concerns are fully integrated in all financing and investment activities.

Making diversity a core priority in recruitment, developing employee skills and potential in order match their professional careers with their personal goals, ensuring remuneration factors in individual and collective prerformance.

Optimizing the use of natural and energy resources (paper consumption and use of recycled paper, choice of electronic equipment, waste management, etc.), and to encourage the same level of respect for the environment amongst its employees.

Social responsibility of business is the implementation of the principles of sustainable

development in the world of business