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Comarch Client Reporting & Communication - learn more: http://www.comarch.com/finance/products/comarch-client-reporting-communication
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Copyright Comarch 2010
Comarch Client Reporting & Communication
Comarch Client Reporting & Communication
2 Copyright Comarch 2010
Agenda
• Introduction
• The solution concept
• Functional scope
• Case study
• Deployment models
• Summary
Comarch Client Reporting & Communication
3 Copyright Comarch 2010
Introduction
Comarch Client Reporting & Communication
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• Rising above the competition and winning business through superior client service and communication
• Building long-term relations with top class investment advisory services and customized reporting
• Providing clients with reliable and up-to-date information about performance and risk
• Ability to conduct an educated discussion with the clients
• Shifting efforts from operations to sales and customer services
• Support for legal requirements regarding investment process support (MiFID, UCITS IV)
Challenges
Comarch Client Reporting & Communication
Comarch Client Reporting & Communication
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The solution concept
Comarch Client Reporting & Communication
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• Retail / HNWI Clients
• Institutional Clients
• Client Advisors / Sales Representatives
• Portfolio Managers
• Performance & Risk Analysts
• Top & Mid Level Management
• Operations & IT Teams
Solution Beneficiaries
Comarch Client Reporting & Communication
Comarch Client Reporting & Communication
7 Copyright Comarch 2010
• Support for new communication channels
• Professional tools for advisory & sales activities
• Mass report generation and distribution
• Fund level and Client level reporting
• Performance, Attribution and Risk analyses
• Unified data source for all beneficiaries
• High service efficiency, security and availability (Comarch Data Center)
Comarch Client Reporting & Communication
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Comarch Client Reporting & Communication
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Functional scope
Comarch Client Reporting & Communication
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Complexity & Proficiency
Comarch Client Reporting & Communication
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• New communications channels for advisors (dedicated offers, market comments & news, investment products & benchmarking)
• Support for mobile devices (iPhone, iPad)
• Customized report designing
• Reports library maintenance (current and historical)
• Client reports & custom portal setup
Mobile Application & Customized Web Portal
Comarch Client Reporting & Communication
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• Mass report generation and distribution
• Template design and management (multicurrency & multilanguage)
• Report output (PDF, XLS, RTF)
• Delivery method customization (email, Web portal, mobile devices)
• Reporting process management
Reporting
Comarch Client Reporting & Communication
Comarch Client Reporting & Communication
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Calculation engine and dedicated tool for analysts /risk managers (ad-hoc and scheduled analyses):
• Top holdings
• Historical portfolio value
• Client portfolio return vs benchmark
• Country or sector allocation vs benchmark
• Differential return
• Up / Down market ratios
• Style distribution
• Fund position and return
• Best contributors / Biggest detractors
• Fund liquidation
• Attribution analysis (sector & country)
• Excess return
• Performance & risk analysis
Performance and Risk Measurement
Comarch Client Reporting & Communication
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• Data integration and unified source for all beneficiaries (ETL process)
• Data mining and drill-down functionality
• Data Warehouse based on generic data model
• Compliance & data security
Data Management & Integration
Comarch Client Reporting & Communication
Comarch Client Reporting & Communication
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• Three Tier architecture – fully web based & integrated
• Comarch Data Center (CDC)
– Hardware: IBM Blade servers with Central Storage
– SLA: System availability at 99.99% (annually)
• Security
– Physical: internal procedures (CDC), OWASP principles (Open Web Application Security Project)
– Software: electronic signature, certificate authority, cryptographic keys and certificates carrier
– Database: segregation of duty, need-to-know, least privileages
• SAS 70 Audit (Type I and Type II)
Technology & Security
Comarch Client Investment Communication
Comarch Client Reporting & Communication
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Case study
Comarch Client Reporting & Communication
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SKAGEN Funds is a leading Norwegian funds management company with more than 15 billion EUR AuM. It is present in 8 European countries.
Main goals:
• To deliver user friendly, efficient and reliable tools for creating retail and institutional client reporting that
meets today’s demands and future needs.
• To gain a competitive advantage by delivering reliable information, about Skagen’s performance, to
institutional and retail clients
• The easy creation of all kinds of reports directed towards Skagen’s clients; concerning clients, securities
and fund performance in the client context
• To integrate necessary data and automate the reporting process
• To significantly decrease the risk of human mistakes by decreasing the amount of manually created
reports and implementing quality assurance procedures
SKAGEN Funds – case study
Comarch Client Reporting & Communication
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SKAGEN Funds – a change for the better
Item Past Present Change
No. of generated reports 5 000 200 000 ↑ Percentage of clients receiving reports 5-10% (irregulary) 100 % (on monthly basis) ↑ Duration of report generation About 10 days (selected clients) Max 5 days (all clients) ↓ Report preparation and delivery Manual (MS Excel, mail) Fully automated ↑ Data accuracy for analyses Monthly holdings Transaction level ↑ Customer service Standard (one template) Individual approach ↑ Analyses & Report currencies 1 7 ↑ Languages (customization of client communication)
2 6 ↑
Report sections 10 20-30 ↑ Employment # # - Client Satisfaction ↑
Comarch Client Reporting & Communication
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• Web portal for Retail & Institutional Clients
• Performance & Risk tool to calculate sections to be used on reports and for internal use by Skagen Analysts
• Business Intelligence solution used for report generation
• Data warehouse collecting information from all sources used by Skagen (own and external) to provide a unique data source for all components
• Hosting of the platform in Comarch Data Center
• Long-term maintenance
SKAGEN Funds – business case
Comarch Client Reporting & Communication
Comarch Client Reporting & Communication
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Deployment models
Comarch Client Reporting & Communication
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Platform configuration & deployment
Comarch Data Center
Flexible deployment approach:
• In-house implementation
• SaaS model
Comarch Client Reporting & Communication
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Summary
Comarch Client Reporting & Communication
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• Complex offer for different kinds of investment management business:
– Generic data models
– Excellent report layouts
– Highly configurable performance & risk module
• High solution scalability suitable for every business size
• Service efficiency, security and availability:
– Comarch Data Centers in various EU locations
– Unique experience in modern
technologies and IT security
• Flexible implementation and deployment
approach (in-house, SaaS)
Our strengths
Comarch Client Reporting & Communication
Comarch Client Reporting & Communication
24 Copyright Comarch 2010
• Increasing sales opportunities via a customized client service
• Among others, focuses on improving awareness and education of the end client
• Client communication using modern web and mobile technologies
• Professional Client portal – direct access to fund performance, commentaries, offers, reports etc.
• Generation of top class reports for clients (retail & institutional)
• Possibility to design own report/template
• Interactive platform for internal use with unified data source and analytical tools
The main advantages of CRC platform
Copyright Comarch 2010
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