PROCESS • ANALYTICS • TECHNOLOGY 1 © 2014 Copyright Genpact. All Rights Reserved.

CHALLENGES ► BY FUNCTION

% of respondents from

various functions stating

challenge as among the

'Top 3‘ for their company

Overall

Finance

Procurement

Marketing

Operations

n=912 executives from a survey conducted by LinkedIn commissioned by Genpact

Compliance and cost rated among the most important challenges for companies today

Ensure compliance

to regulations

Increase customer

satisfaction

Reduce capital and

asset intensity

Manage

risk

Increase growth and

scalability

Enable company’s

innovation

Enable agility and

adaptability

Reduce

costs

0 10 20 30 40 50 60 70

• Compliance,

risk and cost

are key

imperatives

according to

F&A

executives

• CPOs share

the cost and to

some extent

the

compliance

urgency

• COOs focus

on compliance

too