DocuSign for Credit Unions Increase Member Satisfaction with eSignatures

DOCUSIGN CONFIDENTIAL

Increase Member Satisfaction and Loyalty with eSignatures and DocuSign

5/29/13

©2007 DocuSign, Inc. Confidential.

Agenda

§ Trends Affecting Credit Unions §  Technology, Social, Industry

§ Common Top-Level Goals Facing Credit Unions §  We need to increase lending volume §  We must maintain an exceptional level of service to our members §  Grow our membership

§ The Problem With Paper §  Introduction to eSignatures and DocuSign § Solution Demo

Technology – It’s a New, Mobile World

•  FIs will need to alter their mobile banking

strategies to correlate with these technology trends

Javelin Strategy & Research

Top Reasons for Using Mobile

AT&T Small Business Technology Survey

As Important 32%

Almost As Important

37%

Not That Important

31%

Social – How the Internet is Changing Expectations

Sources: Cisco Connected World Technology Report

College Students in United States

Do you consider the internet as important to your life as water, food, air and shelter?

(~70% consider it As Important or Almost As Important)

Industry – Consumer Experience is Driving E-Signature Adoption

§  Self-service is the expectation §  Creates a “wow” factor when doing business

§  Generation X is driving technology adoption §  Consumers will shop for relationships that fit their

lifestyle

§  Time is more important to people than money §  Sign electronically anywhere, at any time, on any

internet-connected device

§  Lending organizations that don’t address these trends may end up limiting their market success

§  Geographic reach should not limit ability to do business

Credit Unions Continue to Invest in Technology

… designed to make transactions fast and efficient

Word Processing Email Loan Software CRM

The Paper Speed-bump in your Digital Workflow

DATA STARTS HERE: Paper Data

DATA ENDS HERE: SIGN Via Paper

DIGITAL ANALOG DIGITAL

§  Slow transactions §  Too many errors §  Lack of visibility §  Re-keying of data

§  Lost documents or pages §  Poor fax readability §  Overnight shipping fees §  Lost productivity

Straight-Through Digital Processing

DATA STARTS HERE:

ELECTRONICALLY SIGN

DATA ENDS HERE:

DIGITAL

§  Faster transactions §  No errors §  Complete visibility §  No re-keying of data

§  Secure documents §  No faxing §  No overnight shipping fees §  Higher productivity

DocuSign – Better for the Member

< 5 min. 61% (333)

5-10 min. 27% (147)

10-15 min. 6%

(34)

> 15 min. 5% (28)

How long did it take you to complete your loan documents using the e-sign process? (542 responses)

For future loans, would you prefer to use e-sign or mail for your loan documents? (543 responses)

No preference

9% (47) Mail documents

3% (15)

E-sign 89% (481)

Would you recommend the e-sign process to other members? (537 responses)

Yes 98% (526)

No 2% (11)

“I would rate this new service as comparable to the innovation of the ATM for convenience and ease of use.”

- Credit Union customer of 25 years

"Some members complete their loan documents before they even get off the phone with lending staff.” - Ryan Klassen, director of lending services for Bellco Credit Union

Transactions Complete Faster

86% within 1 day

< 1 hour

< 1 minute

< 1 day

21%

62%

86%

Your Opportunity: Extraordinary Business Impact

DOCUSIGN CONFIDENTIAL 12

Sample Credit Union Use Cases


New Business

•  Loan Applications •  New Deposit Accounts •  New Member

Applications •  Closed End Loan Re-

authorization Documents

•  New Hire Paperwork •  Candidate NDA •  On/Off-boarding

Checklist •  Employee Policy

Distribution & Signature •  Contractor Agreements •  Non-disclosure •  PTO Management

HR Finance

•  Loan Repackaging and Securitization

•  Invoice Processing •  Expense Reporting •  Capitalization Mmgt •  Audit Signoff •  Policy Management •  Asset Transfer/

Retirement

•  Change Management •  Release Management •  Code Review Reporting •  Requirements Acceptance •  Release Scope

Commitment

Product Management Procurement

•  Purchase Order •  Statement Of Work •  Master Service

Agreement •  RFP Sign Off •  Supplier Compliance

Marketing

IT / Operations

Member Services

Legal

Facilities

•  Event Registration •  Member

Communication Approvals

•  Mass Mailing/ Emails •  Holiday Promotions •  Skip Payment Promos

•  Asset Tracking •  Change Requests •  Requirements Sign Off •  Access Management •  Incident Reporting •  Production Change

Authorization •  Maintenance Authorization

•  Account Changes •  Stop payment requests •  Skip payment forms •  Maintenance Forms •  Change of Address •  Overdraft Notifications

•  NDAs •  Contract

management •  Internal compliance •  IP licensing •  Patent applications •  Board minutes

•  Front Desk Sign-in •  Work Orders •  Lease Agreements •  Move In / Move Out

Requests •  Parking Permits

More than 37M users growing to 60M

More than 63,000 users a day

Up to 5M pages a day

More than 65,000 customers, over 600 credit unions

189 countries

DocuSign Network Taking Off

Global Standard: Achieving Market Leadership

#1 eSignature Takes Off

#1 eSignature

Wave

#6 Out of 5,900

“50 Next Big Things”

DocuSign Community Growing Rapidly

LEADING SECURITY

RICHEST PARTNER ECOSYSTEM

WORLD CLASS CUSTOMER PROGRAMS

GLOBAL STANDARD

Leading Security

Richest Partner Ecosystem

World Class Customer Programs

Easiest to Use Product

Most Powerful Platform

Why Customers Choose DocuSign

DocuSign: Highest & Broadest Set of Security Certifications

DOCUSIGN CONFIDENTIAL

•  Data Privacy

•  Collection Of Data

•  Use Of Data

•  Data Requirements •  Protection Of Data

•  General Computing Controls Focus

•  Comprehensive Scope

•  Security Framework

•  Testing Of Controls

•  Measures Effectiveness

•  Reliability Of Service

•  Global Security Gold Standard: ISO 27001

•  Defines An (ISMS) Information Security Management System

•  Requires Business Continuity

•  Streamlined process for EU privacy law compliance

DocuSign Meets Highest Evidentiary Standard

§  ESIGN compliance warranty §  Admissibility – Best Evidence Rule §  Unassailable evidentiary support

§  Chain of custody §  Who, what, where, when, how §  Third-party process

§  DocuSign’s proof is BETTER THAN PAPER


DocuSign Provides Authentication Options

Witnessed Signing

Two-Factor Biometric Phone Authentication

Knowledge-Based Authentication (KBA)

Access Code

E-Mail Validation

Tran

sact

ion

Valu

e

High value or high potential for fraud

Low value or low potential for fraud


Access Code


Member must have Access Code


ID Check (Knowledge-based Authentication)


Member provides name and address


Member answers out-of-wallet questions


Phone Authentication


Biometric Phone Authentication

Receiving a DocuSign Envelope with Phone Authentication:


DocuSign – Anytime…

Print into DocuSign from any application

Upload any document into DocuSign

Convert forms to ‘PowerForms’

•  Over Microsoft Windows 50,000 applications •  Key for Loan Application Systems



DocuSign – Anything…

Upload Most File Formats •  PDF •  Microsoft Word, Excel, and PowerPoint •  Fax files, Image files, etc.







DocuSign – Anywhere!

•  Convert any document into a PowerForm •  Embed into any Web site •  Self-service is today’s expectation







Alliant Credit Union


•  91% of borrowers complete loan docs in under 10 minutes “DocuSign has paid for itself multiple times over. DocuSign makes it easy

to accelerate our business and delight our customers.”

TTCU


•  Reduced turnaround time from one week to less than one day

“Getting the loan on the books earlier pays for the

DocuSign service.”

Evolve Credit Union


•  Reduced turn-around time from over a week to less than a day

“DocuSign has been a great success to our Generation X and Y members as they hate paper, love the internet

and are always on the go.”

Deployment


DocuSign Delivers Cloud Benefits

§  No Infrastructure Expenses

§  Leverage Credit Union Experience

§  Rapid Deployment

§  Carrier-Class Security

§  Access from Any Device

§  Integration with Key Applications


Opportunity For Credit Unions

§  Make Borrowing Easier §  “…use of the DocuSign secured service has saved me an

a)ernoon of driving and about $15 in gas… I would rate this new service as comparable to the innova9on of the ATM for convenience and ease of use.”

§  Improve Operational Efficiencies §  Accelerated document comple=on, with 85% comple9ng in the

same day

§  Increase Market Share §  Younger consumers do not share the loyal=es of their parents,

and will shop for the rela9onships that fit their lifestyle

§  Go Paperless, Go Green

Solution Demonstration


Doug Glagola, VP Business Development, MeridianLink

MeridianLink, Inc.

§  New Deposits/Accounts •  Consumer acquisition •  Consumer and Commercial Accounts

§  Consumer Loans •  Supports all consumer loans (vehicle, personal, credit card, etc.) •  Indirect auto/other loans •  1st Mortgage & equity loans •  Business/commercial loans •  Lifestyle lending •  Cross-sell

§  All channels, all deposits, all loans

All-In-One Platform Solution

MeridianLink and DocuSign

What We Have Done Together §  Great partnership §  Great integration §  Great client results

We’re Obviously Doing Something Right §  Focus on process efficiency and convenience §  100+ clients to date (mainly CUs) §  Total number of envelopes (hundreds of thousands) §  More to come …

Thank You!


Get your free trial at docusign.com Call 1.877.720.2040

Economy & Finance

DocuSign for Credit Unions Increase Member Satisfaction with eSignatures