PROCESS • ANALYTICS • TECHNOLOGY 1 © 2014 Copyright Genpact. All Rights Reserved.

FINANCE AND ACCOUNTING ► OVERALL ABILITY TO IMPACT ► BFSI (BANKING, INSURANCE, CAPITAL MARKETS)

Somewhat mature or Immature

Very mature or mature

Somewhat prepared or not prepared

Fully prepared or prepared

Overall F&A

O2C

R2R

P2P

FP&A

MDM

58 58 58 5

8

55

45

41

53

61

33

22

61

57

24

32

24

29

26

34

50

31

53

59

52

61

48

50

28

5

8

1

3

66

10

14

66

15

53 44 32

9

13

17

En

su

re

co

mp

liance

to r

egu

lation

s

Ma

na

ge

ris

k

Incre

ase

cu

sto

me

r

sa

tisfa

ctio

n

Re

du

ce

co

sts

Incre

ase

gro

wth

an

d s

ca

lab

ility

Ma

turity

of

pro

ce

ss

In BFSI, MDM comparatively less mature; plans seem to be in place to transform further if needed

n=72 for F&A executives from capital markets, banking and insurance

from a survey conducted by LinkedIn commissioned by Genpact

Magnitude of challenge1

1 % of respondents stating it is one of the top 3 challenges in their company

% o

f re

sp

on

dents

sta

tin

g f

un

ctio

n

ca

n h

ave

ma

teria

l im

pa

ct o

n

ad

dre

ssin

g c

ha

llenge

Pre

pa

red

% of respondents assessing maturity and preparedness

DIRECTIONAL