Let’s take a moment and look back at the quarter.

Snapshot 3Q2016

• Top Innovator in Transaction Services 2016(Global Finance Magazine)

• First prize in Mortgage Banking at ‘friendly banks’ ranking in Poland(Newsweek/ Millard Brown)

Twyp Cash enables Spanish customers to withdraw cash using their smartphones at more than 3,500 supermarkets and petrol stations.

Virtual Cash Managementprovides corporate treasurers with enhanced cash visibility, access and control, anytime and anywhere.

We lent out more and people trusted us with more money to safeguard.

Shanks Group plc's merger with Van Gansewinkel Groep will create one of Europe’s leading players in recycling.

Our advisory and underwriting role strengthens ING’s commitment to the circular economy.

Rated No 1 out of 395 banks by Sustainalytics

Score of 90 out of 100 in DowJones Sustainability Index, where the average score for banks is 61

Money management app Yolt gives users in the UK insight into their account information from different banks in one easy overview

We continued to facilitate sustainable transitions through deals that support the circular economy.

More people joined and use our services…

In the third quarter, we welcomed

364,000new retail customers, and another

81,000 now consider ING as their primary bank.

…which helped in achieving a strong financial result…

...and we won a few trophies along the way.

Underlying net result of

EUR 1,336 million

We launched new services that empower people and businesses to stay a step ahead…

#empowerment

#sustainability

#financialresults

#customers

In seven countries customers rank ING number 1 compared to other banks. (Net Promoter Score)

ING#1rank

Sustainalytics

+2.0 EUR bn

net customer deposits

+3.6 EUR bn

core lending