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LWM Consultants Ltd operates a financial planning practice in Bristol. The origins of the business go back over 20 years, with the practice in its current form being established in 2011. Our focus is on clients who view the relationship with us as a partnership. We believe that the strength of the adviser-client relationship is the most important aspect and we look to build trust and a life time partnership. Our clients are comfortable with the culture of the practice and have been with us for a number of years. If we were to identify a common thread between our clients it would be that all our clients have or are building wealth and look to us to help deliver on their goals. We aim to provide our clients with the peace of mind of knowing they are supported by people who are working for their benefit. This presentation outlines our service proposition.
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Investors in Values
LWM Consultants Ltd.Financial Planners
“Be the difference that you wish to see in the world”
1. Driven by passion2. What is financial planning3. Service proposition4. Client segmentation / profile5. Delivering solutions6. Fee structure7. The future8. Helping others9. Contact10. Summary
Agenda
Driven by passion
At LWM we have built a team of highly experienced industry professionals with over eighty years combined experience
As financial planners we believe in the importance of continued professional development
These qualifications demonstrate our expertise and technical skills in Financial Planning to both clients and peers alike
Key adviser qualifications – Paul Berry, Diploma in Financial Planning and Nicola McKissick, Diploma for Financial Advisers
Full list of all qualifications available via http://www.lwmconsultants.com/public/investors-in-values/qualifications/
Driven by passion
“A key characteristic of the silent generation is that they don’t talk about money – not ever! Simply put, talking about money
is taboo, impolite and a sign of bad breeding”
LWM Consultants is driven by a passion to break down these taboos and encourage people to engage with their money, in a way that is interesting and thought provoking
LWM Consultants believe that if you break down the silent generation then they can share financial education with the next generation, and create a snowball effect
Driven by passion
LWM has breadth and depth of experience across all aspects of financial services from financial planning (a very general term) to marketing and product design and investments
The business has adopted a straight forward model where the client is central to everything we do
We believe that understanding goals is key to understanding a client, and only then can you develop solutions
Driven by passion
We have simple a fee structure, simple solutions and portfolios* which have been tried and tested by our clients for many years
We use some of our profits to fund our charitable trust which can then be used to support causes we believe in and can help in making a difference
Ultimately we believe that financial planning is vital to people’s well being; passion is the key, forget the noise - if the client is central to what you do then your passion is to do the best for them and that is why LWM Consultants exists
*Although we aim to provide a positive outcome, past performance is no guide to future performance and investments can fall as well as rise
Driven by passion
What is financial planning?
“You may have come across the termfinancial planning and wondered whatdoes it mean, and does it apply to me?”
What is financial planning
Provides direction and meaning to your financial decisions
Considers the whole picture, so one decision impacts on another
Enables you to consider both short and long-term goals as part of your overall life goals
Enables you to adapt more easily to life changes
Makes you feel more secure that your goals are on track
Financial advice - myths
Financial advice is not about selling you a product
Financial advice is about working with you to develop a long-term financial game plan, i.e. financial planning
Financial advice does not have to be paid for in cash upfront
Financial advice can be paid for out of the investments used to deliver your long-term financial game plan
Financial advice – why?
You may need expertise you don’t possess in certain areas of your finances. For example, an adviser can evaluate the level of risk* you are comfortable with, and adjust your retirement plan to reflect this
You may feel you don’t have the time to spare to do your own financial planning
You have an immediate need or unexpected life event such as a birth, inheritance or major illness
*Risk is the potential that a chosen action or activity (including the choice of inaction) will lead to a loss (an undesirable outcome)
Financial advice – why?
You feel a professional financial adviser could help you improve on how you are currently managing your finances
You know that you need to improve your current financial situation but don’t know where to start
What to expect from a financial adviser
A financial adviser will work with you to develop a game plan that fits your financial circumstances and tailors it to accomplish your goals by:
Looking at the whole financial picture including your goals
Understanding your tolerance for risk* and what your expected returns are
Providing an unemotional assessment of what needs to be done
Delivering a comprehensive annual review
Keeping you informed
*Risk tolerance is the degree of uncertainty that an investor can handle in regard to a negative change in the value of his or her portfolio
The process
Analysing and evaluating your financial goals
Understand what your goals are
Analyse your information to assess your current situation
Determine what you need to do to meet your goals
Develop and present financial planning recommendations and / or alternatives
Deliver financial planning recommendations that address your goals
Go over the recommendations with you to help you understand so that you can make an informed decision
Listen to your concerns and revise the recommendations as appropriate
The process
Implementation of financial planning recommendations
Agree how recommendations will be carried out
Adviser will carry out the recommendation
Monitoring your financial planning
The adviser will review your situation and adjust the recommendations, if needed, as your life changes
Expectations
When working with a financial planner it is important to have realistic expectations.
Set measurable goals
Rather than saying you want to be comfortable in retirement, quantify what you mean, the adviser can help you more if your goals are quantifiable
Understand the effect of each financial decision
All financial decisions are interrelated, so a decision around a child’s education may effect when and how you meet your retirement goals
Review your financial situation periodically
Financial planning is a dynamic process
Goals may change over the years due to changes in your lifestyle (i.e. an inheritance)
Your financial adviser will meet you at least once a year to review your financial situation, but you can call them anytime if things change
Expectations
Be realistic in your expectations
An adviser cannot change your situation overnight but they will be able to take care of the lifelong process to deliver your goals
Realise you are in charge
You are in charge, make sure you understand what your adviser is doing for you and what they are offering
Make sure you provide the adviser with all the relevant information on your financial situation – no matter how small
Ask questions and play an active role in decision making
Service proposition
Our proposition is to ensure we are there for our clients throughout their financial journey – whether this is building and growing assets, or using assets to provide an income in retirement
For new clients we follow a three stage process:
Assess – the first stage is to understand a client’s financial position, and what they are looking to achieve
Design – working with clients to set realistic targets and plan the financial actions required to achieve those
Build – only once we have agreed the goals we build the solutions
Service Proposition
For existing clients our service is about maintenance and service, this is arguably the most important part of the proposition this ensures the client continues to stay on track to deliver their goals
We split on-going service into four areas:
Delivering on goals – we don’t outsource the management of client money. We offer six core investment portfolios* which have a three year track record and which we build and manage ourselves. These portfolios are the corner stones for the majority of our client’s investments.
We believe long term holdings are crucial to success so we select fund managers by listening to, reading about and meeting as many industry professionals as possible to really understand their rational and process.
Each year we will offer to review attitudes to risk and rebalance** portfolios, this is important because it protects against investment drift and provides a consistent risk structure.
*An investment portfolio is a group of assets (investment funds, investment trusts etc) managed by us. The portfolios have different grades of risk and reward. This is the expected risk taken to capture the returns. So a defensive strategy will take less risk and therefore the expected reward would be lower.**Rebalancing is the process of realigning the weightings in one’s portfolio of assets. Rebalancing involves periodically buying or selling assets in your portfolio to return to your original split of investments. It may also involve changing some of the assets or holdingsAlthough we aim to provide a positive outcome over the long term past performance is no guide to future performance and investments can fall as well as rise
Service Proposition
Sharing information – we share knowledge with clients. Regular updates via our blog on market news, general investment ideas as well as including industry views from the investment writings of respected third parties.
Our portfolio information is fully disclosed on our website, detailing current holdings as well as performance information. We also include our quarterly investment committee notes and notes from fund manager meetings. We believe that clients should have to hand all the information we have and our interpretation of it.
Delivering life time goals – we offer to see clients at a minimum annually and usually more regularly.
This enables us to identify any changes to circumstances, and review whether we are delivering on expectations.
We continually review the suitability of portfolios, if necessary adjusting investments to reflect changes in clients circumstances or requirements.
Access to us – clients can meet, call or email us at any time.
Service Proposition
Client segmentation / profile
We do not believe that more clients, or focusing on one group of clients (young accumulators or valuable clients), necessarily means having a better or successful business
We work with a small number of clients who value the service we provide, and who view the relationship as a partnership
We have tailored our service proposition to reflect this group of clients, and where necessary bespoke to adapt to individual needs
We believe that the strength of the adviser-client relationship is the most important aspect looking to build a high level of trust and a life time partnership
Our clients are fully embedded into the culture of the firm, and have been with us over a number of years
A common thread is that all our clients have or are building wealth and look to us to help deliver on their goals
Client segmentation / profile
Delivering solutions
Once we understand our clients needs, then we look to deliver solutions
The key to deliver the return is in our approach and commitment to investing
We offer six risk rated portfolios which act as the foundation for many clients but we also bespoke investments depending on specific goals and needs
Delivering solutions
We are passionate about investing, and take a lot of our learning from the greats – Buffett, Lynch, Grantham et al
We believe investing is about long-term goals, and not about short term (often panic) thinking
Ultimately we attempt to be value investors*. If we like an investment then unless there is a fundamental change - why would you replace it?
*Value investors look to invest in undervalued stocks of companies. The horizon for holding tends to be long term and contrary to the market at a given point in time. We do this by looking for fund managers that share similar thoughts.
Delivering solutions – investment philosophy
Our portfolios tend to be made up from investment trusts and funds
We use the platform* as a means of driving down costs
We don’t look for this years winner based on last years success, performance is part of the process but understanding elements like fund manager process, succession planning etc is as important if not more so
We tend to adhere to the analysis of the judge at the famous obscenity trial in the 1960’s who after days of argument about what was or was not obscene said “I don’t know how to define it but I know it when I see it”
*A platform is sometimes called a wrap platform or fund supermarket. In reality it is purely an administration tool which is used to invest money and deliver goals.
Delivering solutions – investment philosophy
The main influence for the portfolio structure comes from David Svenson and his book “unconventional success”
We avoid making big bets on sectors or markets as we believe over time and with constant rebalancing (selling back risen investments to buy the fallen) this will systematically achieve the desired results
We gather analytical data to make decisions but we find greater understanding comes from meeting the fund manager. Only by meeting and listening can you really get a feel for the investment
As a company we do favour emerging markets both in terms of debt and equity holdings. We believe long term this is where growth will be delivered
Delivering solutions – investment philosophy
Once we have our pool of investments we then blend this into the portfolios, we cannot look into a crystal ball and predict the future outcome but we can, through back testing, get a feel for what they might produce so we blend funds so they match the portfolio objective
Joel Greenblatt when he published the “Little book that beats the market” was asked why he was exposing the strategy that had made him a fortune – he answered that the strategy required patience and persistence so few would actually follow it
Fundamentally our process is about searching out good managers, with good logic and reason, and good companies that have the support mechanism that ensures that the fund is not dominated by a “star manager” – our strategy requires patience and persistence and looks for long term returns
Delivering solutions – investment philosophy
LWM Defensive Growth
The portfolio looks to deliver above inflation returns (through capital growth) whilst taking a level of risk consistent with a defensive risk attitude through a combination of fixed interest, equity and property investments.
Key points
The portfolio is positioned to be defensive compared to our other portfolios and currently holds approximately 40% in equities with the balance in assets such as fixed interest investments, absolute return funds and property. We believe this is the best way to provide potential upside growth as well as protection against downside fluctuations
If investors are looking for a cash investment then unlike a high street deposit account there is potential for capital loss and there is no guarantee that the original investment will be returned. In summary the portfolio is not aimed at cash investors
Although we aim to provide a positive outcome, past performance is no guide to future performance and investments can fall as well as rise
Delivering solutions – summary of portfolios
LWM Cautious Income The portfolio looks to deliver above inflation returns (through income and capital growth) whilst taking a level of risk consistent with a cautious risk attitude through a combination of fixed interest, equity and property investments.
Key points
The portfolio is positioned to be cautious compared to our other portfolios and currently holds approximately 40% in equities with the balance in assets such as fixed interest investments, absolute return funds and property. We believe this is the best way to provide potential upside growth as well as protection against downside fluctuations
The weighting in equities is lower than the cautious growth portfolio to reflect the need for income, income is normally provided through encashment of units rather than yields provided by the underlying funds
If investors are looking for a cash investment then unlike a high street deposit account there is potential for capital loss and there is no guarantee that the original investment will be returned. In summary the portfolio is not aimed at cash investors
Although we aim to provide a positive outcome, past performance is no guide to future performance and investments can fall as well as rise
Delivering solutions – summary of portfolios
LWM Cautious Growth
The portfolio looks to deliver above inflation returns (through capital growth) whilst taking a level of risk consistent with a cautious risk attitude through a combination of fixed interest, equity and property investments. Key points
The portfolio is positioned to be cautious compared to our other portfolios and currently holds approximately 50% in equities with the balance in assets such as fixed interest investments, absolute return funds and property. We believe this is the best way to provide potential upside growth as well as protection against downside fluctuations
The weighting in equities is higher than the cautious income portfolio to reflect the fact that there is no need for income If investors are looking for a cash investment then unlike a high street deposit account there is potential for capital loss and
there is no guarantee that the original investment will be returned. In summary the portfolio is not aimed at cash investors Although we aim to provide a positive outcome, past performance is no guide to future performance and investments can fall
as well as rise
Delivering solutions – summary of portfolios
LWM Balanced Growth The portfolio looks to deliver above inflation return whilst taking a level of risk consistent with a balanced risk attitude through a combination of fixed interest, equity and property investments. Key point
The portfolio is positioned to be balanced, which reflects a desire for higher returns but still providing a balance between risk and reward. This means it holds a higher content of equities compared to the cautious and defensive portfolios, but less than the adventurous portfolios. Currently the equity holding is just over 64% with the balance in assets such as fixed interest investments, absolute return funds and property. We believe this is the best way to provide potential upside growth as well as providing a balance between risk and reward
If investors are looking for a cash investment then unlike a high street deposit account there is potential for capital loss and there is no guarantee that the original investment will be returned. In summary the portfolio is not aimed at cash investors
Although we aim to provide a positive outcome, past performance is no guide to future performance and investments can fall as well as rise
Delivering solutions – summary of portfolios
LWM Moderately Adventurous Growth
The portfolio looks to deliver above inflation return whilst taking a level of risk consistent with a moderately adventurous growth risk attitude through a combination of fixed interest, equity and property investments, but with a higher weighting to equities.
Key point The portfolio is positioned to be moderately adventurous, which reflects a desire for higher returns and at the same time an
acceptance of higher levels of risk. This means there is a high level of equity exposure compared to the defensive, cautious and balanced portfolios. Currently the equity holding is just over 75% with the balance in assets such as fixed interest investments, absolute return funds and property. We believe this is the best way to provide potential upside growth with a higher level of risk, however there is less protection against downside risk
If investors are looking for a cash investment then unlike a high street deposit account there is potential for capital loss and there is no guarantee that the original investment will be returned. In summary the portfolio is not aimed at cash investors
Although we aim to provide a positive outcome, past performance is no guide to future performance and investments can fall as well as rise
Delivering solutions – summary of portfolios
LWM Adventurous Growth The portfolio looks to deliver above inflation return whilst taking a level of risk consistent with an adventurous growth risk attitude through a combination of fixed interest, equity and property investments, but with a higher weighting to equities. Key point The portfolio is positioned to be adventurous, which reflects a desire for higher returns and at the same time an acceptance
of much higher levels of risk. This means there is a high level of equity exposure compared to all the other portfolios we offer. Currently the equity holding is just over 80%. We believe this is the best way to provide potential upside growth with a much higher level of risk, however there is less protection against downside risk
If investors are looking for a cash investment then unlike a high street deposit account there is potential for capital loss and there is no guarantee that the original investment will be returned. In summary the portfolio is not aimed at cash investors
Although we aim to provide a positive outcome, past performance is no guide to future performance and investments can fall as well as rise
Delivering solutions – summary of portfolios
Adviser charging - fee structure
Fee structure
We have adopted a transparent fee structure for a number years
The fee is a flat percentage of the funds invested which covers the service proposition outlined in this document
The adviser charging structure is:
Our clients have this fee taken from their investments each year
Investments only Investments and / or pensionsOn-going service and maintenance
A flat fixed percentage adviser charge of up to 0.75% p.a.
A flat fixed percentage adviser charge of up to 1.00% p.a.
New business A flat fixed percentage adviser charge of up to 1.00%
A flat fixed percentage adviser charge of up to 1.00%
Fee structure
Charges in action
Client with £250,000 in investments invested in the LWM Adventurous Portfolio:
Currently an equivalent portfolio an execution only platform could cost around 1.5% p.a. or £3,750 p.a. in monetary terms. So the additional cost of advice is around 0.18% p.a. (or £450 p.a.).
Percentage Fee Percentage Fee As Monetary Amount
LWM Adviser Charge 0.75% £1,875Investment Platform Charge 0.40% £1,000Portfolio Fund Charge 0.53% £1,325 1.68% p.a. £4,200 p.a.
The future
Many businesses don’t discuss the future
LWM believe this is a life time partnership, succession planning is a crucial part to this
None of the key members of LWM are looking to retire and perhaps we will work into our eighties or nineties but our clients need to know what our plans are
We have in place two individuals - one who has recently completed their exams to be a certified financial planner*, and another who is just starting
These individuals are very much part of the day to day running of the business so clients get to know them, and if one of the key members of the team retired then clients would pass to these individuals
The aim is that like wealth will be passed down family generations so the business will be consistent whatever the changes in the make up of the team
*A financial planner is a practising professional who prepares financial planning for people covering various aspects of personal finance
The future
Helping others
A proportion of the profits of the company will go to help others both in the UK and overseas
The LWM Charitable Trust’s main aims will be: To fund well managed projects which help to relieve poverty, To support disadvantaged children; To make a positive difference to people’s lives.
The LWM Charitable Trust will look to go beyond supporting charities financially to helping practically to gain a greater understanding of needs and provide long term support
Helping others
Contact the team
We aim to issue email updates to clients at least twice a month
Clients can follow us on twitter, slide share, Facebook and via our website: @LWM_Consultants www.slideshare.net/InvestorsinValues www.facebook.com/InvestorsinValues www.lwmconsultants.com
To contact the office call 0117 370 2490, fax 0117 973 2770 or email [email protected]
Contact the team
Summary
LWM are driven by a passion and desire to deliver a service proposition where the client is central to the business
We believe in long term, life time financial planning where we can help the client and their family
We are passionate about identifying goals first and then building the solutions to deliver the goals
We see investments as a central part of this proposition, and believe in long term investments and not being distracted by the noise around us
We believe that we can use what we have to help others
Summary
You should note that past performance is not a reliable indicator of future returns and the value of your investments can fall as well as
rise. PLEASE NOTE YOUR CAPITAL AND / OR RETURNS ARE NOT
PROTECTED OR GUARANTEED
LWM Consultants Ltd is an appointed representative of Sense Network Limited, which is authorised and regulated by the Financial Services Authority. Registered in England and Wales under Company Number 07408315. Registered Office: The Garden Suite, 23 Westfield
Park, Redland, Bristol, BS6 6LT