Scenarios

Scenario 1

• “Already Knows”– Already knows the method and has it in mind

• Explored list layout of Method• No other descriptions included• Quick access to method

• Explore this option even more. • Setting an email up and it’s branded D4D, link

the D4D and tie it all together

• Prepopulate email

X Scenario 2

• “Needs Refresher”– Forgot the name and can’t remember the steps

BUT remembers what he or she mad• Uses the picture layout instead of the list

layout• Also uses the “share” or “email” option on the

specific method page

• Sharing best prectices with otther people.

Scenario 3

• “What method to use”– Unfamiliar with a method but wants to involve the

customer• Two paths– 1. Use filters– 2. Use Examples

• Filters as imagined in the storyboard were unfavorable

• Examples that users could upload makes the app Interactive and less Static

Scenario 4

• “Am I doing this right?”– Without having gone through the training, they

need guidance from a Catalyst• Introduces the option of having a

Videoconference Option so that experts are able to help immediately via phone– Might require an appointment– Might require an infield standby IC for a session

without an IC