We Give You An Unfair Advantage

Our Heritage

LATERAL Mgt Services Ltd.(LMS) is backed by professionals with substantial expertise in Accounting, taxation and financial management. LMS has been offering professional services continuously for over 18 years, in the areas of Back Office services and Business processes to MNCs

Our Clients

Services to the Insurance

Industry • By outsourcing operations, insurance

companies can focus on what they

consider most strategic, that is their

target market and customers.

• LMSL has over the years been

working with Insurance Companies

and providing services of high quality.

Services (Insurance

Industry)

• New Business

• Customer Support

• Administration (Processing)

• Claims servicing

New Business

• Claims and policy registrations

• Covering application data entry

• Application screening

• Case preparation

Customer Support

• Covering address

• Beneficiary changes

• Free look cancellations

• Loan interest calculations

• Policy tax status

• Conversion options

• Scheduled loan repayment quote and

other processes

Administration

(Processing) • Covering lapse

• Premium

• Reinstatements

• Joint last survivor

• Dividend

• Full and partial surrenders

• Rider

• Remittance

Claims Servicing

• Covering data entry

• Processing

• Confirmation of payout

• Claims status calls

• Benefit payments

Reinstatement of lapsed

policies • Calling out customers and updating their

current contact details.

• Capture customer issues and

Responses.

• Fixing PTPs for premiums.

• Arranging pickup of premium payments.

• Reporting

Policy Reinstatement

• Our resolution in establishing

contacts is highest in the country.

• We have achieved high percentage

of policy reinstatement.

• Comprehensive reports to Insurers.

New Business services

• Documents Verification

• Vendor Check

• Profile Check

• Discrete Profile Check

• Vendor Management Check

• Mystery Shopping

• Claims investigation and verifications

Multi Lingual Skills

• Our team of tracers possess

skills in most, popular Indian

languages. Hindi, Tamil,

Kannada, Malayalam, Telugu,

Marathi etc.

• Fluency in a number of

languages facilitates tracing

of customers with varied

backgrounds and locations.

Highly trained Staff

Every member of our team is highly trained in understanding the significance of Insurance in the current scenario. They are trained rigorously right from tele-calling, reporting, handling customers, validations etc.

Robust and Proven Work

Process

• Our many years of experience in this

field and the advantage of having

worked with numerous clients with

varying needs have helped us

develop a work process which

delivers results.

High Resolution %ages

• We boast of the

highest resolution

percentages in the

country. It is only a

matter of cost and

never an issue of

doability.

Ability to handle large

volumes

• Our team, thanks to its knowledge, size, experience and processes can handle large volumes of cases and turn them around at short notice and time.

Information Security

• We regularly conduct information system audits. Our processes have inbuilt checks to ensure a high level of security of physical and magnetic data and reports.

Reporting

• Contacts and retentions are

reported at frequent intervals to

clients

• Specialized reports are formatted

to suit the needs of every client.

• Audit trails are maintained

Best Practices

• We embrace some of the Best Practices employed around the world in this field. We continuously innovate and relearn so that we can provide our clients with services of the highest quality.

Products handled

• Retention/Revival

• Claims Verification

• Mortgages

• Personal Loans

• Corporate Banking

• Personal Banking » And more

Technology

Experience People

Responsive Knowledge

Process

Quality

LATERAL Mgt. Services Ltd.

# 46 Taylors Road

Kilpauk, Chennai 600010.

Phones: +91 44 26420343 / 69

Email- ho@lms.co.in

# 305 Commerce House

# 9/1 Cunningham Road,

Bangalore 560 052.