Today’s Consumers And

Their Attitudes to Credit

Richard Carter

Chief Executive

Nostrum Group

Topics

• Today’s consumer

• Their attitude to borrowing

• What does it mean to us?

Today’s Consumer

Smartphone • further penetration• increasing usage

Social media• addiction• source of truth

Attitude - Awareness

Attitude - Awareness

Attitude - Future Plans

Attitude - Future Plans

Attitude - Selection

Attitude - Selection

68% said they would use a self service function exclusively if it meant

a lower rate

Attitude - Selection

11% said they would only borrow from a lender they had used in

the past

Attitude - Requirements

What Does it Mean to Us?

• Increasingly connected

• Growing awareness of different lending products

• Cheaper credit is key

• Expect quick decisions and cash

• Concerned about data and its security

Richard Carter

Chief Executive

@NostrumGroup

www.nostrumgroup.com