Transworld Systems Presentation With Audio

Transworld Systems Inc.

Making Cash Flow®

Consultation:Smith ChiropracticMay 24, 2011Wayne Fairweather

Leading Our Industry

• Transworld Systems has been in the business of Making Cash Flow for businesses and organizations of all sizes since 1970

• We have assisted over 200,000 clients in resolving $6 billion in the past decade

• We provide local customer service and support with 100 offices and over 700 Account Representatives

• Our Commitment:

“To deliver the most progressive and effective

cash flow tools available to our clients”

Making Cash Flow®

Opinions from Experts

Making Cash Flow®

• “In addition to the superior collection rate and speed of recovery, Transworld’s low fees provide the client with a 30% - 70% savings.” - Forbes Magazine

• “Transworld gets credit for the highest recovery rate in the industry.” - Barron’s

• “This company has a collection rate of well over 50%. The typical collection firm only gets 20% and keeps 25%-50% of recovered funds.” - Fortune Magazine

• “Transworld has been an MGMA AdminiServe® Partner for over 12 years. In that time, they have collected $430 million for our members.” – Medical Group Management Association (MGMA)

Some Large Clients

• Rep Inserts Current Recognizable large Clients

Making Cash Flow®

Some of Our Local Clients

• Rep Inserts Local (or vertical) Client List

Making Cash Flow®

We Can Provide You Solutions

Making Cash Flow®

Let’s Agree on a Few Things

1. The older an account gets, the harder it is to collect2. There is a difference between a casual delinquency and a high-risk

debt3. Consistent and effective follow-up can be challenging & expensive4. Most businesses would prefer to never have to use a collection

agency

Making Cash Flow®

Challenges & Costs: Internal Follow-Up

Making Cash Flow®

• “The faster you mail an invoice, the faster you will be paid. If your service does not automatically trigger an invoice and statements, establish a set billing schedule, preferably weekly. ” - The Journal of Accountancy

• “Most businesses have their accounts receivable in shambles because they cannot manage their sales and billing on a daily basis.” – SmallBusinessZone.com

• “It costs businesses approximately $31.60 to recover a past due account.” – Dartnell’s Institute of Business

• “53% of surveyed small business owners said they are experiencing cash flow problems.” – Discover Small Business Watch

Optimize Your A/R Process

Most businesses have a two step approach to collections:

Challenges with a Traditional, Two Step Approach:

• Debtors know they owe, but don’t care• Debtors are less likely to respond as attempts continue• No cap on time or money spent on follow-up• Businesses spend too much time chasing accounts internally due

to high cost of agencies and fear of alienating customers• Takes too long to establish the casual delinquency vs. intentional

delinquency

Day 30 Day 60 Day 90 Day 120 Day 150

Statement ($1.10)

Statement ($1.10)

Statement ($1.10)Letter #1 ($1.10)Phone Calls ($2.96)



In-House Efforts

Collections

Day 180 (approx)

Intensive telephone contact and/or legal action at a cost of 25-50% of recovered amounts.

Making Cash Flow®

Our 4 Stage Optimized Approach

Making Cash Flow®

We Create a Sense of Urgency

Making Cash Flow®

Our 4 Stage Optimized Approach

Making Cash Flow®

Your Initial Invoice

Collections

Placing Accounts is Easy

Making Cash Flow®

It’s easy to submit accounts to us:

• Log on to our secure Online Client Portal (OCP) and submit accounts for any of our services, 24/7

• Upload accounts one by one or in a batch upload format

• View accounts, stop accounts, report payments and pull performance reports all from one easy to use portal

• You remain in complete control

GreenFlag Accelerator

• A cost effective, diplomatic and systematic service that resolves past due accounts

• A way to contact your customer or patients easily and quickly about their statement with little effort

• We make the contacts in your name with the goal of getting you paid faster and improving your cash flow

Making Cash Flow®

Mixed Media Create Urgency

Contact 1:Diplomatic Reminder

Letter


Call

Automated Reminder Call #1:

Hello. This is not a telemarketing call. This is <TSI Client Name> calling regarding your account and a letter we recently sent you on <Date>. This message is for <Debtor Name>. Please contact us at your earliest convenience at <Phone> and reference your account number <Account>. Again, that’s <TSI Client Name> at <Phone>. Thank you for your immediate attention to this matter.

Click here to hear a sample of this message.

Making Cash Flow®

Technology Makes a Difference


Letter


Call

Automated Reminder Call #2:

Hello. This is not a telemarketing call. This is <TSI Client Name> calling for the second time regarding your account and a letter we recently sent you on <Date>. This message is for <Debtor Name>. Please contact us at your earliest convenience at <Phone> and reference your account number <Account>. Again, that’s <TSI Client Name> at <Phone>. Thank you for your immediate attention to this matter


Making Cash Flow®

Contact 5:Final

WarningLetter

Making Cash Flow®

You Will be Informed of Progress

Making Cash Flow®

Opinions from Clients

Making Cash Flow®

• “The beauty of this service is that all demands for payment look and sound as if they are actually coming from us. Transworld is not acting as a collection agency with the GreenFlag Accelerator service. They are enhancing our in-house efforts and the money that is collected.” – BMA Tax Service

• “Transworld Systems has saved us time and money on chasing past due customers who are not yet seriously delinquent and has given my staff the time to do all the other things they have to do on a daily basis.” – Mail Services of Houston

• “GreenFlag Accelerator takes the place of our business office having to make time-consuming phone calls, and send costly collection letters. We send one bill to our patient, and at 30 days transfer it to Transworld and they do all the work for us.” – Delta/ Medix

GreenFlag Profit Recovery

For accounts that aren’t collected in GreenFlag Accelerator, our GreenFlag Profit Recovery service includes:

• Early collections intervention from a third party at a controlled cost

• Series of demands from Transworld Systems with increasing intensity in each demand

• Instructs party to pay you directly• You choose the approach – diplomatic or firm• You stay in control through the entire process• Local third party impact from one of our 100 offices

Making Cash Flow®

40 Years of Proven Success

Making Cash Flow®

Demand 1 – Diplomatic, Intensive orBad Check

Options

Making Cash Flow®

Demand 1 – Diplomatic, Intensive orBad Check

Options


Making Cash Flow®

Demand2

Or Choose A Call

Automated Call:

Hello. This is an important message from Transworld Systems, a debt collection

company. This is an attempt to collect a debt and any information

obtained will be used for that purpose.

We are calling in reference to a letter we sent you on <Date> regarding our client <TSI Client Name>. Please return the call to <TSI Client Name> at <Phone>. Again, that’s <TSI Client Name> at <Phone>. When calling please refer to your id code <Account>.

Transworld Systems is a debt collection company and any information obtained will be used for that purpose. Thank you.


Making Cash Flow®

Demand3

Driving Urgency

Making Cash Flow®

Demand4

Or Choose A Call

Automated Call:

Hello. This is an important message from Transworld Systems, a debt collection

company. This is an attempt to collect a debt and any information

obtained will be used for that purpose.

We are calling in reference to a letter we sent you on <Date> regarding our client <TSI Client Name>. Please return the call to <TSI Client Name> at <Phone>. Again, that’s <TSI Client Name> at <Phone>. When calling please refer to your id code <Account>.

Transworld Systems is a debt collection company and any information obtained will be used for that purpose. Thank you.


Making Cash Flow®

Demand5


Making Cash Flow®

ThankYou

Letter

Optional Thank You

Letter

We Keep You Informed

Making Cash Flow®

Let’s Customize Your Solution

Making Cash Flow®

Transworld Collections

For the very few high risk accounts that go un-collected:

• We have a nationwide team of collection experts who will work these overdue accounts

• The Transworld Systems Collections service is contingency based

• You pay only for what is recovered on these high-risk accounts

• You can submit the accounts and pull reporting directly from the Online Client Portal

Making Cash Flow®

Collections

Transworld Systems Inc.

Making Cash Flow®

Consultation:Example ChiropracticJanuary 6, 2011Joan Representative

Economy & Finance

Transworld Systems Presentation With Audio