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BUSINESS PROCESS OPTIMIZATION TOWARD
LEAN TRANSFORMATION
Eng. Ayman Abo AbahCEO - Tamkeen Technologies
Feb 23rd , 2016
Agenda
Organization Business
Transformation
Young Generation of Leaders
BPO Toward Lean Transformation
Agenda
Organization Business
Transformation
Young Generation of Leaders
BPO Toward Lean Transformation
How are we Doing?Breaking Points and Gaps in Business Processes
Complexity exists internally within organizations…
Organizations Business Transformation
Efficiency and Effectiveness should go hand in hand
Challenges Ahead?
Cell phones and internet penetrated within 10 years against electricity which took nearly more than 50 years to be accepted.
Technological changes are quicker and are being adopted like never before
Organizations Business Transformation
Change is adopted quickly. How long have your organization taken to adapt to change?
Evolution of Technology
Organizations Business Transformation
Is Government ready to adapt this quick technological change?
Will we even call it a Phone in 2020?
Evolution of Technology
Organizations Business Transformation
Is Government ready to adapt this quick technological change?
Future is of Smart Machines or Smart People?
Are our Governments ready to embrace this change?
Market Forecast 2020 : ~ 50 Trillion GBs of Data by 2020
Organizations Business Transformation
What could we do better?Touch Points in Business Transformation
Excellence is a Moving Target
Transformation is Not Optional.
Organizations Business Transformation
Transformation Today Means:
Simpler Business Led Change Full Process Visibility and
Governance Optimized Processes and Decisions
Agile Processes and Decisions with Business Process Management
Can Your Processes Handle Change, Uncertainty and Complexity?
BPO Enabled Digital Transformation
Organizations Business Transformation
Innovative processes and technology would lead to futuristic Digital Transformation
Enabling Digital Transformation
Toward Gov 4.0
Organizations Business Transformation
1995 ~ 2000
World Wide Web
Government 1.0
(e-Government)
2005 ~ 2010
Web 2.0
Government 2.0
2015 ~ 2020
Real-World Web
Government 3.0
(u-Government)
Government oriented
First–stop-shop
Citizen oriented One-stop-shop
Government service portal for individuals
One way service Bilateral interaction Customized intelligent service
Time and place restriction for services
Mobile services Seamless services anytime and anywhere
Uniform services mainly based on supply
Services based on public private collaboration
Intelligent services
Gov 4.o will include improving the efficiencies of the services and focus on value generation
Inter-operable Digital
Transformation
Multi-lingualGlobally
AppreciatedAdaptive
Government Process Optimization can make the concept of Global Citizen a reality
Safe, Secure, Trusted & Reliable
International Policies
Transforming the business of government to be compatible with the global road map
Organizations Business Transformation
Are our organizations equipped with these parameters for Global Transformation
Business process optimizations and management transformation strategy
Organizations Business Transformation
Business Process Optimization can help your firm understand its process maturity and take necessary steps to adapt.
Source: http://www.infosys.com/FINsights/Documents/pdf/issue10/digital-transformation-framework.pdf
Business process optimizations and management transformation strategy
Organizations Business Transformation
Business Process Optimization can help your firm understand its process maturity and take necessary steps to adapt.
4 Step approach for Leading Digital Transformation
Source: http://www.infosys.com/FINsights/Documents/pdf/issue10/digital-transformation-framework.pdf
Short Film on Business Process Optimization
Business Process Business Strategy: Are You Inside-Out or Outside-In?
Organizations Business Transformation
From an Outside-In approach, long-term shareholder value is a consequence of listening and providing value to customers while providing a seamless customer experience
Business Process Monitoring Methodology
Business process optimizations and management transformation strategy
Organizations Business Transformation
BPM is the enabler for Digital Future
Source: Study conducted by BearingPoint with 278 participations from various industries.
Business Process Management (BPM) – the enabler for the digital future
CPO
Source: Study conducted by BearingPoint with 278 participations from various industries.
Top 5 Objectives of Business Process Management / Optimization
Organizations Business Transformation
What are the objectives of BPM?
Are the objectives already being met?
Every BPM initiative should have a vision on continuous improvement
Business process optimizations and management transformation strategy
Organizations Business Transformation
Proven management transformation frameworks / strategies for enhancing business efficiency
Proven Frameworks for Process Optimization
Digitize then Optimize? Optimize then Digitize?
OR
MODEL DIGITIZE
OPTIMIZEMANAGE
MODEL OPTIMIZE
DIGITIZEMANAGE
Optimize then Digitize
High
Low
Low
Quick
Digital Transformation is the Way Ahead.. Have you faced this while transformation?
Organizations Business Transformation
Optimization at the early stages plays a very important role in Digital Transformation
Outcomes
Time to Build and Deploy
Time to Optimize and Maintain
Change Requests to deal with
Value realization post investment
Digitize then Optimize
Low
Very High
Very High
Delayed
Source: Study conducted by BearingPoint with 278 participations from various industries.
Process monitoring for an effective decision making process post-implementation
Organizations Business Transformation
Excellence is a moving target and needs continuous improvement, thus standard processes without measurement metrics is a non value adding exercise
SLA – Service Level Agreements KPIs – Key Performance Indicators
SLA – To provide ‘A’ service for 100
instances in average turn around time of 2
to 3 days
KPIs – % of instances when the ‘A’ service was
provided in 2 days
Unacceptable
Agreed
Bonus
2 to 3 days
< 2 days
> 3 days
W 1 W2 W3 W4
Process Monitoring Dashboard
Process monitoring for an effective decision making process
Organizations Business Transformation
Management decisions should be backed with facts and figures obtained from process performance measurements.
Process Monitoring Tips / Tools
Aerospace and defense
Asset management
Automotive Banking and capital markets
Business and professional
services
Chemicals Communications
Energy and mining
Engineering and construction
Entertainment and media
Financial services
Forest, paper and packaging
Healthcare industries
Hospitality and leisure
Industrial manufacturing
Insurance Law firm services
Pharmaceuticals and life sciences
Power and utilities
Technology
Transportation and logistics
Quick check for Readiness
Inter-operable Solutions?
Comply to International policies?
Competent Workforce?
Efficient Processes?
Involvement of Key Industries in Digital Government / City Vision
Every time Everywhere?
Making the Organizations Ready for Digital Government & Digital Country Vision
Organizations Business Transformation
Is your firm ready for Digital Government / City Vision?
Agenda
Optimization Toward Lean Transformation
Government Organization
Business Transformation
Young Generation of Leaders
Agenda
Optimization Toward Lean Transformation
Young Generation of Leaders
Government Organization
Business Transformation
Today’s Youth?
Youth versus Adult in Technology Adoption
Young Generation of Leaders
Do not minimize challenges if you want Young Leaders to commit.
This study shows that more than 95% of the Youth in the age range 12 to 29 go online every day
Does this mean the youth understand technology in a better way than the adult?
Will the new generation of leaders be innovators, or followers?
• A brand new generation of business and
institutional leaders in taking the reins
• World is shrinking - Technology is evolving
• Change is the ONLY constant, Young
Leaders need to embrace change
Innovators or Followers?
Young Generation of Leaders
Either Lead or Follow or Get out of the Way
- Thomas Paine
Do not minimize challenges if you want Young Leaders to commit.
Young Generation of Leaders Succession Planning and Strategies
Young Generation of Leaders
Young generation of leaders would mostly be Innovators but not Followers
They understand next generation trends
They ask great questions and challenge assumptions
They learn fast
They are technologically smart
They are our succession plan
They are passionate
They are creative with fresh new ideas and they imagine
their own solutions
They are ready for new challenges and embrace
opportunities
They give life to organization which lead to the
Transformation
How to incline Youth with Business Transformation?
Hey, what is Sam always up with graphs
and flow charts?
Yea, seems like he likes to play with diagrams and pie charts. Haha..
And to top that, he questions us about our
performance! Huh..
I think he should join us in service delivery
instead of questioning us about following
standards and templates
Sam is a Business Process Associate working as aquality control executive responsible for monitoringthe implementation and usage of standardmethodologies, monitor SLA deviations and KPIsevaluation. Sam interacts with stakeholders forinputs on policies, evaluating performance andconducting training programs on usage of standards.
Young leaders to be given visibility of overall organizational activities toward improvement initiatives.
Culture Transformation: Empowering the organizations leaders and Human Capital and making the corporate ready
Young Generation of Leaders
Leading by example, building trust and delegation
Communicating in an open and transparent way
Admitting mistakes and learn from it
Handling controversial issues or crises calmly and confidentially
Bringing out the best in others
Talent Incubating and Team Building
Bring out the Leadership Skills in the Youth
Young Generation of Leaders
Make every single employee of your firm a leader in what he does
Strategic Level
Execution Level
Managerial LevelAlign with the Visionand Strategy of the
Organization.
Customer orientedpolicies and businessrules.
Monitoring, Evaluationand Realization of the
outcomes to organizations vision.
Result oriented andquality based
performance assessments,goal settings anddevelopment programs
Organizational Performance MIS and Reporting
Young Generation of Leaders
All levels of the Management should align with goal of optimization
Culture Transformation: Empowering the organizations leaders and Human Capital and making the corporate ready
Dimension 1:• Competency • Performance• Client Satisfaction• Demonstration of
Integrity
Strategy Level
Managerial LevelExecution Level
Dimension 2:• Contribution towards
Organizational Lean Transformation
• Innovation
Dimension 3:• Delegation• Empowerment• Leadership
Young Generation of Leaders Succession Planning and Strategies
Young Generation of Leaders
Every individual should have a fair opportunity to grow based on his performance
Agenda
Optimization Toward Lean Transformation
Government Organization
Business Transformation
Young Generation of Leaders
Learnings
Organization Business
Transformation
Young Generation of Leaders
Transformation is Not Optional.
Change Now to Adapt.
Excellence is a Moving Target.
Lean transformation for Digital Transformation
Youth is more inclined towards Technology thus more competent to adapt to Digital Transformation.
Tap the leadership Qualities in Youth and make thimthe Leaders of Now.
Thank You
Vision
The Government's IT Choice for
Enabling Excellence
Mission
To deliver highly valued and
innovative IT solutions to the
Government sector by leveraging on
strategic partnerships, harvesting top
Saudi talent and adopting leading
technological capabilitiesEng. Ayman Abo AbahCEO - Tamkeen Technologies