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Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.
THE RESILIENT STATE: SMARTER, CONNECTED Social Business Summit, Dachis Group, Sydney, March 2011
Martin Stewart-WeeksInternet Business Solutions Group, Cisco Systems
Chair, Australian Social Innovation Exchange
Cisco Confidential 2© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential 3© 2010 Cisco and/or its affiliates. All rights reserved.
The argument
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4Education Virtual Event
1. Volatile and unpredictable change is creating massive new risks and opportunities
2. Dealing with those risks and opportunities successfully means navigating some big transitions (assets, institutions, infrastructure…)
3. At the heart of those transitions are new digital capabilities both as enablers and as critical new assets in their own right
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5Education Virtual Event
4 And at the heart of those capabilities is the art and practice of connection through distributed networks of people and technology
5 Those distributed networks make possible new connections to people, ideas and resources which create richer and more useful shared knowledge to inform human judgment
6 The result is new, more resilient patterns of knowledge, action and power
Cisco Confidential 6© 2010 Cisco and/or its affiliates. All rights reserved.
Some examples
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7Education Virtual Event
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8Education Virtual Event
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9Education Virtual Event
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10Education Virtual Event
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11Education Virtual Event
NATO’s Policy
Jam
4,000 participants10,000 logins124 countries
5 days10 streams
26 online hosts75 facilitators
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12Education Virtual Event
The Tanta Effect
“Blogging ‘turbocharged’ the ecology of intellectual discussion – enabling us to tap into the insights of people who would never have received the attention they were due back in the old days where reputations took a decade or more to build and were corralled into specialisms with little cross fertilisation and ‘contestability’ between them.”
Thanks to Nicholas Gruen
Cisco Confidential 13© 2010 Cisco and/or its affiliates. All rights reserved.
Some theory
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14Education Virtual Event
The Big Shift in Three Waves
Infrastructure
Knowledge flows
Institutions
“…a world in which citizens gain political power relative to political institutions. A world in which talented employees capture economic value relative to the firm. A world in which consumers have increased market power relative to vendors.” “…innovations in institutional architectures such as the ability to foster and participate in creation spaces where performance accelerates as more participants join” p58
1
2
3
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15Education Virtual Event
“The challenge is designing and managing creation spaces is to provide scalable environments that can accommodate a large and growing number of participants and create the conditions for them to learn faster from each other as the number of participants grows “
p130
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16Education Virtual Event
Push-based institutions are the antithesis of serendipity. In a world of carefully scripted push programs, unexpected encounters are generally treated as signs of inefficiency and worrisome unpredictability.
p107
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17Education Virtual Event
A new theory of the business
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18Education Virtual Event
We have to be willing to risk looking like we don’t know the answer or maybe even the question, We’ve got to wean ourselves from overdependence on the expertise we’ve laboured to hard to accumulate.
p118
Cisco Confidential 19© 2010 Cisco and/or its affiliates. All rights reserved.
Some more examples
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20Education Virtual Event
ExpertNet
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21Education Virtual Event
Cure Violence takes a 21st-century approach to “meeting people where they’re at” and invites the messengers to ‘communicate with the tools they’re already using like social networking utilities and SMS technology to distribute firsthand text and multimedia responses to violence in their own cities. Users can comment and connect with one another and affect change through actionable content submitted by Cure Violence partners and local and national organizations who adopt it to organize and mobilize. Cure Violence content will be accessible via web, mobile device, broadcast, public projection and exhibitions.
.
Cisco Confidential 22© 2010 Cisco and/or its affiliates. All rights reserved.
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23Education Virtual Event
Cisco Confidential 24© 2010 Cisco and/or its affiliates. All rights reserved.
Dialogue Cafe
Lisbon Rio de Janeiro
Toronto
Tel AvivRamallah
Amsterdam London Berlin
Cisco Confidential 25© 2010 Cisco and/or its affiliates. All rights reserved.
Speculations
Cisco Confidential 26© 2010 Cisco and/or its affiliates. All rights reserved.
Control? Resilience?
l
Cisco Confidential 27© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential 28© 2010 Cisco and/or its affiliates. All rights reserved.
Much of this economy is formed around distributed systems, rather than centralised structures. It handles complexity not by standardisation and simplification imposed from the centre, but by distributing complexity to the margins
Open Book of Social Innovation, The Young Foundation, NESTA, 2010
Cisco Confidential 29© 2010 Cisco and/or its affiliates. All rights reserved.
Social innovation doesn’t have fixed boundaries: it happens in all sectors, public, non-profit and private. Indeed, much of the most creative action is happening at the boundaries between sectors, in fields as diverse as fair trade, distance learning, hospices, urban farming, waste reduction and restorative justice.
Open Book of Social Innovation, The Young Foundation, NESTA, 2010
Cisco Confidential 30© 2010 Cisco and/or its affiliates. All rights reserved.
We define social innovations as new ideas (products, services and models) that simultaneously meet social needs and create new social relationships or collaborations. In other words, they are innovations that are both good for society and enhance society’s capacity to act.
Open Book of Social Innovation, The Young Foundation, NESTA, 2010
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31Education Virtual Event
Node = a person
Line = a relationship between two people
“embedded”: the degree to which a person is connected within a network
more embedded = central
less embedded = periphery
Centre and edge 1
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32Education Virtual Event
Centre and edge 2
“We have grown used to the centre taking more and more of the decisions, despite the fact that in almost all cases the knowledge, expertise and experience required to inform those decisions are at the edge.”
Beth Noveck, author of Wiki Government and former Deputy CTO, Open and Transparent Government, The White House
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33Education Virtual Event
Dispersing power, authority and
control
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34Education Virtual Event
Communities and networks, as well as organisations and
institutions
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35Education Virtual Event
Systematic serendipity
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36Education Virtual Event
Coherence, Scale, Accountability
Cisco Confidential 37© 2010 Cisco and/or its affiliates. All rights reserved.
Public Purpose The
Sector
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38Education Virtual Event
Resilience has become the central task of governing well. The ability to connect highly distributed networks of people, expertise and assets for common action is turning out to be critical to the chances of success.
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39Education Virtual Event
Four dimensions of the resilient state
The Resilient State
Redefining the relationship between the centre and the edge
Managing transitionsIm
pro
vin
g t
he a
rt a
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pra
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e o
f co
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Ren
ew
ing
the in
stincts a
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f self-
govern
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© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40Education Virtual Event