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Overview Business Services School ambitions and portfolio
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Business Services SchoolOpen Innovation in learningand development of people
An initiative of Document Services Valley
Document Services Valley ‐ How we can facilitate you! January 3, 2013
1
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 1
Are you being Servitized?
How we can facilitate you!
© Copyright 2012 Document Services Valley. All rights reserved.
Ton Wilders | Océ delegate – Document Services Valley – Business Services School
.. Just some quotes to start with…..
Give a man a fish and you feed him for a day
Teach him how to fish and you feed him for a life time
Confucius
Catch a man a fish and you can sell it to him.
Teach a man to fish and you ruin a wonderful business opportunity
K l M
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 2
Karl Marx
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Business challenges & opportunities
A brief introduction to Océ – a Cannon group
Agenda
g p
Document Services Valley
The ambitions and goals of the Business Services School
The available portfolio
A d i
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 3
Academic
Vocational
Business –to‐Business
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 4
Business challenges
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Today’s world
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 5
Situation Workforce roadmap
The digital native will represent 48% of the workforce
Professional certification for i f ti
The digital native will represent 48% of the workforce
Professional certification for i f ti
Bring your own Technology
Social Media will be integrated in the workplace
Organisations will have to manage five generations of workers
Source: Wim Groenendaal, Logica IT Impact 2010
For every new employee, three others will retire
For every new employee, six others will retire
60% of engineering
information management
The digital natives will drive significant change in the approach
For every new employee, three others will retire
For every new employee, six others will retire
60% of engineering
information management
The digital natives will drive significant change in the approach
Technology five generations of workers
One-third of World’s Workforce will be mobile workers
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 6
HR (BPO) vision
40% of IT people will have substantial business and non-IT experience
60% of engineering professionals will work on a contingent, or contract basis
significant change in the approach to technology, business processes and organizational structure
40% of IT people will have substantial business and non-IT experience
60% of engineering professionals will work on a contingent, or contract basis
significant change in the approach to technology, business processes and organizational structure
Start of the knowledge drain
75% of enterprises will invest in end-user monitoring tools
IT services and products are likely to be regulated as a result of increased concerns over safety, security and reliability,
Collective intelligence technology will be soundly embedded in the enterprise
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Horizon 2020 – Challenges & Changes
Societal Challenges and Drivers of Change
Technological Challenges and Drivers of ChangeTechnological Challenges and Drivers of Change
Commercial Challenges and Drivers of Changes
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 7
Societal Challenges
“About 70% of all healthcare costs are related to chronicdiseases. In 2050 50% of the population in the developed world will become chronic sick and the other 50% will have to bear thewill become chronic sick and the other 50% will have to bear the costs”
“The worldwide energy need until 2030 will increase around 40% and simultaneously the oil price will more than double”
Organisations will have to manage five generations of workers
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 8
Sources: BP 2011, NCHS 2006, McKinsey 2011
g g e ge e a o s
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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“40% projected growth in global data generated per year vs. 5%growth in global IT spending”
Technological Challenges & Drivers of Change
IT Miniaturization and IT Mobility
Social Media will be integrated in the workplace & daily life
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 9July 2, 2012 Master Class "The Soul of Business Services" 9
Sources: BP 2011, NCHS 2006, McKinsey 2011
Commercial Challenges & Drivers of Change
From specification engineering to user experience engineering
From single product to solution provider to value network
From transaction management to relationship management to value chain management
Increasing role of Customer Intimacy Strategies
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 10
Increasing role of Customer Intimacy Strategies
July 2, 2012 Master Class "The Soul of Business Services" 10
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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The related Business Opportunities
“€240 Billion potential annual value to Europe’s public sector administration”
“$300 Billion potential annual value to US healthcare ”
“60% potential in retailers’ operating margins possible with big data handling & analysis”
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 11
Sources: McKinsey 2011
$300 Billion potential annual value to US healthcare
The manufacturing industry is moving into Knowledge Intensive Business Services (KIBS) It is a paradigm shift: from selling boxes with product related
Challenges for the manufacturing industries
services towards delivering services adding value to the customer’s value chain
In the mean time ensuring capturing and retaining of knowledge & experience in workforce
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 12
Horizon 2020 – Objectives and structure
Creating Industrial Leadership and Competitive Frameworks
Leadership in enabling and industrial technologies
Access to risk finance
Innovation in SMEs
Excellence in the Science Base Frontier research (ERC) Future and Emerging Technologies (FET) Skills and career development (Marie Curie) Research infrastructures
Shared objectives and principles
Common rules, toolkit of funding schemes
Europe 2020 priorities
European Research Area
Simplified access
International cooperation
Coherent with other EU and MS actions
Tackling Societal Challenges Health, demographic change and wellbeing Food security and the bio-based economy Secure, clean and efficient energy Smart, green and integrated transport Supply of raw materials, resource
efficiency and climate action Inclusive, innovative and secure societies
EIT will contribute to addressing these challenges
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Servitization ? !
Servitization is a transformation process wherein product companies embrace a service orientation and / or develop more and better services, with the aim to:
Satisfy customer’s needs
Enhance the firm’s performance
Achieve competitive advantages
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 13
Source: White paper – Atos Consulting – “Servitization in product companies. Creating business value beyond products”
Business needs
Having the right people to lead the challenges, able to make the move from products to Services:
Servitization: Servitization:Companies focus on creating & delivering Knowledge Intensive Business Services (KIBS). These services are complex, multi‐disciplinary and require an open‐innovation approach to be designed, productized and delivered successfully.
Knowledge workers:Companies are confronted with the need to retain the available
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 14
Companies are confronted with the need to retain the available knowledge from an aging workforce AND attract the generation Y to ensure continuity and growth.
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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January 3, 2013 Document Services Valley ‐ How we can facilitate you! 15
Educational challenges
Continuous people development is key to success
Ensure the ‘technology & services readiness” of the workforceEmployees must be ready to use effectively the available tooling to work anywhere, anytime and anyplace
Educate & develop towards the “T‐profile”A thorough and excellent knowledge in a specific professional area in combination with above average general knowledge and skills to successfully cooperate and communicate with other disciplines.
Align business needs & education programs
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 16
Align business needs & education programsDevelop and deliver learning together with the business and continuously aligned with dynamic business needs
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Increasing requirements for skilled workforceA T‐shaped profile
Communalities
Legal, Marketing, Communication, Leadership, Finance, Cultures, ....
Specialism
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Performance support based on Learning Trends
Just in time learningDeliver knowledge just in time, accurate and not “pre‐cooked”. Provide knowledge bases & tooling to search for and retrieve quicklyand retrieve quickly.
Virtual Action LearningSimulate or use the actual daily work environment as learning environment
Real Time CoachingCoach people during a work situation on the spot, not only
d i i l ti i l l l i
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 18
during a simulation or in a role play or classroom session.
Techno‐drivenSocial Media / Community approach / Team intervention techniques. Use ICT tooling to share experiences, discuss problems and discuss progress of learning
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Current educational situation – a need to act
A mismatch in the perception of the required education for business services area
Insufficient alignment between education offer and actual Insufficient alignment between education offer and actual (dynamic) needs
Lack of consistent and frequent cooperation between business services practice and education partners
Slow reaction on business educational needs
No (not yet) adequate education route for business services specific themes
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 19
specific themes
Not enough focus on the practical application
Business challenges & opportunities
A brief introduction to Océ – a Cannon group
Agenda
g p
Document Services Valley
The ambitions and goals of the Business Services School
The available portfolio
A d i
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 20
Academic
Vocational
Business –to‐Business
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Océ ‐ Organized for Business
Document Printing Production Printing Wide Format
Printing Systems
OcéBusiness Services
Technical Document Systems
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 21
Office Systems
Printroom Systems TransPromo Systems
Graphic Arts Systems
Imaging Supplies
Display Graphics Systems
Revenues: € 1.5B Revenues: € 0.7B Revenues: € 0.5B
Océ Research & Development
Original vision, unique technologies
135 years of innovationy
1.500 R&D professionals worldwide
Broad technology portfolio:
Software
Electronics
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 22
Mechatronics
Physics
Chemistry & Materials
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Canon activities
Optical and other products
Business machines
Semiconductor Prod. Equipment
Office imaging products
Digital X-ray SystemsCameras
29%
Digital Cameras
26%
9%
65%
2%Copiers and Multi Functional Printers
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 23
Inkjet PrintersSLR Camera Lenses
Computer peripherals
Video Camcorders
g
Business info. products
Laser Beam Printers
34%
2%
Canon/Océ commitment
Canon objective: achieve no 1 position in coreCanon objective: achieve no.1 position in core businesses
Develop new business through globalized diversification
Océ leads in wide format printing, commercial
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Océ leads in wide format printing, commercial printing and document services
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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The Document Outsourcing Services Market
Document OutsourcingDelegation to a supplier of the creation, production, processing, printing, mailing, electronic transmission or fulfillment of any type
Market size:
2011: € 25,2 bio
2014: € 28,7 bio (estimate)
Top 4 countries = 60% of market
UK France Germany & Italy
of printed or electronic document
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 25
UK, France, Germany & Italy
Strongest growth in:
On site services
Document Process outsourcing
Enforce our customer’s performance!
Value based delivery
g
Boost
Streamline Information
Co-InnovationCustomer MAKE decision
Customer BUY decision
Connect & Integrate
Connecting traditional services to customer processes
Digitization of document handling processes
Increasing digital document
Optimize
Optimization of document handling processes by process redesign and streamlining
Or by digitizing document functions
Increasing process efficiency by more than 30%
Control
Taking over control of existing document functions
Technology
Taking over full responsibility of a customer document process and value based delivery
Reduce Cost
Productivity
Open innovation
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 26
Preferred Suppliers
Increasing digital document availability and reduce time spend by customer employees on document handling
Increasing the level of services quality and efficiency
HardwareSoftwareApplicationsProfessional ServicesSecondmentMPS
Target suppliers: # devices /licences
Strategic Partners(external ‐ suppliers)
Partnering(internal – customer departments)
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Business challenges & opportunities
A brief introduction to Océ – a Cannon group
Agenda
g p
Document Services Valley
The ambitions and goals of the Business Services School
The available portfolio
A d i
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 27
Academic
Vocational
Business –to‐Business
Mission Statement ‐ DSV
The Document Services Valley is a strategic initiative committed to understandingand extending document services, through open innovation and education.
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 28
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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A leading hot spot in Western Europe regarding solution and service development within the document‐ and information processing
Ambition ‐ DSV
p p g
An excellent and inspiring first‐rate open innovation environment
A platform to share high level knowledge
An inspiring accommodation of new start‐ups
ll d b d
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 29
Internationally recognized business services education programs
The Document Services Valley Open Innovation Center inspires and connects people, international markets
Mission Statement – Open Innovation Center
and knowledge institutes to develop innovative document services intosuccessful business
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 30
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Ambitions and approach of OIC
To create a people centric knowledge network of document related partners
To help companies to innovate and to start openTo help companies to innovate and to start open innovation collaboration projects
To serve as a kick start from idea to market
Inside‐out: open up our skills to the world
Outside‐in: leverage the skills of the world
Program for Acceleration of Document Services Innovation (finance & expertise)
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 31
Services Innovation (finance & expertise)
Services and facilities
Business challenges & opportunities
A brief introduction to Océ – a Cannon group
Agenda
g p
Document Services Valley
The ambitions and goals of the Business Services School
The available portfolio
A d i
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 32
Academic
Vocational
Business –to‐Business
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Servitization is ....Having the right people to lead the challenges
The old adage “people are your most important asset”
is wrong!The RIGHT people are!
Start getting the right people on the bus, the wrong people off the bus,
and the right people in the right seats
Good to great ‐ Jim Collins
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 34
a Business Services School to provide the required education!
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Business Services School ‐Main Goals
To establish an open, innovative environment where students and employees
Mission Statement:
To educate people to design, implement and deliver great business services
p p yexchange & learn and explore knowledge & skills related to Business Services areas
To realize an educational offer based on a permanent dialogue between education and business representatives
To align education programs with the research of the endowed chair “`Business Services Innovation” (Prof. Jos Lemmink, Maastricht University)
A d i A d iA d i A d i
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 35
To create a thematic Business Services teaching line in the regular education programs (both academic and vocational)
Academic
HBO +
HBO
MBO +
AcademicPrograms
VocationalPrograms
Academic
HBO +
HBO
MBO +
AcademicPrograms
VocationalPrograms
We help you to adapt to the ‘new way of learning’
Skilled trainers, facilitatorsSkilled people, able to use state‐of‐the‐art technologies to communicate effectively and facilitate the learning and knowledge exchange.
InfrastructurePeople need to learn on the job. The infrastructure must support 24/7 access to knowledge and learning & communication tools
Acceptance of ‘new’ working & learningNew techniques need to be introduced carefully and the workforce &
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 36
New techniques need to be introduced carefully and the workforce & management has to accept the new approach.
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Business Services School ‐ Aimed Effects
A “fit for today and the future” workforce in line with business requirements and individual development needs
An education platform ensuring a continuous innovation of learning environments and required business content for students and employees in the business services areas
A cooperative (international) consortium of companies and educational organizations
An attractive work & life environment for new
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 37
An attractive work & life environment for new and existing employees and their companies
Business Services School ‐ Océ point of view
Objectives
Realization of a professional ands sustainable education offer, covering all Business Services aspects and aimed at employees and students fromall Business Services aspects and aimed at employees and students from Vocational and Academic level.
Results & Revenue
Adequate educated employees (performance development)
To strengthen the interaction between innovation & research, education and business to support the paradigm shift (from selling boxes to services delivery)
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 38
To market and deliver the generic Océ – ITC education offer to students and employees of non‐Océ companies
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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The Business Services School Partners
Business partners: Andarr, Ardens group, Philips Lighting, Philips Health Care,(Founding Partners) Vanderlande Industries
Academic partners: Maastricht University & Rotterdam School of Management
Vocational partner: Fontys Hogescholen Venlo
And last but not least the Océ International Training Center
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 39
The experts of the Océ International Training Center
D o c u m e n t S e r v i c e s V a l le y
S M E
S M E
FoundingPartners
FontysOcé
Vander‐lande
Philips Lighting
Philips Heath Care
M aastr ich t
OcéITC
Ardens
AcademicPartners
VocationalPartners
Open
Innovation
Center
Business
Services
School
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 40
E x s e r
RSM
Maastr icht
Un iversity DRAKA
Connected
ASML
FEI
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Business challenges & opportunities
A brief introduction to Océ – a Cannon group
Agenda
g p
Document Services Valley
The ambitions and goals of the Business Services School
The available portfolio
A d i
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 41
Academic
Vocational
Business –to‐Business
The Business Services School programs
Post Academic workshops and master classes
Focus on services in regular academic education programsFocus on services in regular academic education programs
Post vocational workshop and master classes
Focus on services in regular vocational programs
Academic AcademicAcademic Academic
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 42
HBO +
HBO
MBO +
Programs
VocationalPrograms
HBO +
HBO
MBO +
Programs
VocationalPrograms
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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January 3, 2013 Document Services Valley ‐ How we can facilitate you! 43
The solution – offering Academic education services
Business Services education ‐ Academic partners
Msc Executive Master in Business Services To provide world‐class postgraduate and post‐
experience services management educationp g
To provide an environment in which executives can learn from each other, exchange ideas, views, and experiences and to “teach one another”
To provide latest insight in services research
To disseminate knowledge and allow managers and leaders to improve their personal competencies
To create a high return on investment for the participant(s) in a stimulating and challenging
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 44
participant(s) in a stimulating and challenging international environment
Document Services Valley ‐ How we can facilitate you! January 3, 2013
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Business Services education themes:
The Soul of Business Services
Managing Innovation and Business Modeling
S i O i Service Operations
Information Management
Strategic Leadership and Change
Service Marketing, Sales and Account Management
Finance
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 45
Themes are defined through brainstorm/workshop sessions
with business & academic partners
Actual status
Co‐creation master class sessions conducted
Design of Msc program “Executive Master in Business Services” presented to Founding Fathers on September 28, 2012p g p
Activities scheduled to pilot & test the drafted content of the Msc
Aimed start of program in spring 2013
Registration and intake procedure started
Brochure and website available
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 46
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January 3, 2013 Document Services Valley ‐ How we can facilitate you! 47
The solution – offering Vocational education services
Master Class “The Soul of Business Services”
To create awareness regarding ‘servitization’
To offer insight in all the complex process steps, required to deliver successful business servicesdeliver successful business services
To assess the participants on the most important required competencies (a mixture of knowledge, skills and behavior).
After participation in this master class, one is aware of his/her own ‘servitization – level ‘ and is able to decide which further development is required to become a
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 48
p qsuccessful business services professional.
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Modules & sessions of the Master Class
Module 1: Servitization? – Why, What, How
Module 2: Services Innovation & Business Modeling
Module 3: Services Operations
Session 1 ‐ Operational processes & modelsSess o Ope a o a p ocesses & ode s
Session 2 ‐ Service costs – workload management
Module 4: Information Management in Services
Session 1 ‐ ICT buzz words and business services
Session 2 ‐ How do you manage your information
Module 5: Strategic Leadership & Change
Session 1 ‐ Strategic leadership & change models
Session 2 ‐ You as strategic leader /change agent
Module 6: Services Marketing & Sales
/
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 49
Session 1 ‐Marketing Services /preparing to sell
Session 2 ‐Managing a complex Services Sale
Module 7: Finance in Services
Session 1 ‐ Financial Basics for business services
Session 2 ‐ Running a financial healthy business
Module 8: Servitization! – My next steps!
Actual status
Design of HBO Master Class ready and approved
Marketing & promotion startedMarketing & promotion started
Brochure and website available
Starting in March 2013 with first run
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 50
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The solution – offering B2B education services
Business to Business ‐ education
Education Programs for Sales & Service Management Fundamentals of Commercial Behavior (FCB) Fundamentals of Leadership Behavior (FLB) Coaching for performance Informal Leading
Corporate learning curriculum for trainers / facilitators Trainer basics Trainer – Advanced Fundamentals Corporate Learning & Development
W k h E l i did i
The experts of the Océ International Training Center
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 52
Workshop E‐learning didactics. Workshop – create your own e‐learning module with Adobe Captivate Workshop – creating and deploying Virtual Classroom sessions
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Business to Business ‐ document service
Documentation Services
Documentation Process analysis Current situation/Bottlenecks/Future Situation Documentation Study Findings + Advice
Process Support Structuring Templates Workflow
Change Management
The experts of the Océ International Training Center
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 53
Change Management Briefing Training Controlled English
Actual status
Portfolio defined and approved
Processes to deal with external students in placeProcesses to deal with external students in place
Infrastructure & E‐learning support processes in place
Information regarding available portfolio available
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 54
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The Business Services School
Ready to support your performance improvement!
© Copyright 2012 Document Services Valley. All rights reserved.
Ton Wilders | Océ delegate – Document Services Valley – Business Services School
January 3, 2013 Document Services Valley ‐ How we can facilitate you! 56
The Océ International Training Center
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Mission International Training Center
The International Training Center facilitates
the timely transfer of knowledge and
the development of professional behaviors
to personnel, partners, and users world‐wide
active in the strategic markets of Océ & Canon
to maximize Performance and Business results!
January 3, 2013 57Document Services Valley ‐ How we can facilitate you!
Organization International Training Center
9 22
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2722 25
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Integral Approach: Training & Documentation
Central Development and Global Delivery:
Training
Documentation
Regions:
Worldwide – all regions via
ITC Hubs in Europe, Asia & USA
Target groups:
Sales
Pre Sales Consultants
System Engineers System Engineers
Customer Trainers
After Sales Service
Management
January 3, 2013 59Document Services Valley ‐ How we can facilitate you!
Integrated Learning Concept
Reference Materials ‐ Documentation
Web Based Learning, Wiki’s, SharepointsPre
Web Based Learning, Wiki s, Sharepoints
(Virtual) Classroom ‐ Training & Coaching
Task, Case & Application Based
Collaborative & Informal Learningtegrated Learning
Class
Collaborative & Informal Learning
Social Media – ITC is Facilitator
Coaching & Management Support
Post
Int
January 3, 2013 60Document Services Valley ‐ How we can facilitate you!
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Innovative Performance Support
ITC explores “innovative performance support”Formal
Learning
Objective: educate employees to become:
Knowledgeable
Able to find the right and latest information at the moment of performance
Able to apply this on the job in a given situation.
Moment
of
Performance
Informal
Learning
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Training
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Period July 1st 2011 – June 30th 2012
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Documentation
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Documentation & Translation
Create product documentation / reference material for users (customers) and sales and service employees
for all Océ products for all Océ products
for all Competence Centers (R&D sites)
for requested platforms
in 22 languages
Examples: User manuals (for customers)
Online Help
P l M Panel Messages
Quick Reference cards
Technical Service Manuals
Product Sales guide
Product brochures / Product portfolio
HTML Browser
January 3, 2013 65Document Services Valley ‐ How we can facilitate you!
Documentation & Translation
Total Released Publications 2011 :2880
0
500
1000
1500
Total Released
Publications
1130 987 763
Manuals Helpfiles Brochures
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Contact details
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