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6 Six Essential Skills for One on One Tech Instruction
Crystal Schimpf Library Training Consultant
Kixal, LLC
About me
» Librarian » Technology Trainer » Digital Literacy Specialist » Library Training Consultant » Berkeley, CA
About you
» Do you provide technology training or
assistance to library patrons?
Agenda
» Introductions » Reflection » Challenges » Skills » Q&A
Reflection Question
Think of a time when you had to learn a new technology through individual or group instruction.
» What worked well? » What did not work well?
Tech Instruction Challenges
» Interpersonal communication » Teaching techniques » Learner attitude & engagement » Reaction to learner NOT as much about the tech as we think!
Tech Instruction Methods
Recorded Group
Virtual One-on-One
5. Take it slow
4. Stay focused
3. Give up control
2. Assess the need
6. Communicate clearly
1. Be welcoming
6 Essential Skills for One-on-One Tech Instruction
1. Be welcoming
1
Photo Credit: Flickr, Lars Hammar h6ps://flic.kr/p/4jTRQc
How-to: Be welcoming
» Friendly smile
» Meet them where they are
» Get to know the learner
1
2. Assess the need
2
How-to: Assess the need
» Ask lots of questions
» Clarify the question/problem
» Identify their goals
» Don’t jump to conclusions
» Learn their interests
2
3. Give up control
3
Photo credit: Flickr, Dale Lane h6ps://flic.kr/p/9PS7DF
» Let them “drive”
» Allow hands-on practice
» Let them lead
» Collaborate with them
How-to: Give up control 3
4. Stay focused
4
Photo credit: KeepCalm-‐o-‐maGc, Raquel, h6p://www.keepcalm-‐o-‐maGc.co.uk/p/keep-‐calm-‐and-‐focus-‐your-‐a6enGon/
How-to: Stay focused
» Listen closely
» React thoughtfully
» Improvise: Be flexible & creative
» Admit your own limits
» Learn with them
4
5. Go slow
5
Photo credit: Flickr, dotpolka h6ps://flic.kr/p/fT5yf
How-to: Go slow
» Break it down into steps
» Select teaching points with care
» Don’t assume knowledge
» Be patient
5
7. Communicate clearly
6
How-to: Communicate clearly » Simplify ideas & concepts
» Give relevant examples
» Avoid jargon
» Check in with learners
» Allow for Q&A
6
5. Take it slow
4. Stay focused
3. Give up control
2. Assess the need
6. Communicate clearly
1. Be welcoming
6 Essential Skills for One-on-One Tech Instruction
BONUS TIP
HAVE FUN!!!
Photo credit: Flickr, Link Humans h6ps://flic.kr/p/dFZcpr
HAVE FUN!!!
» Tell jokes
» Use puns
» Show silly images
» Practice with fun websites
5. Take it slow
4. Stay focused
3. Give up control
2. Assess the need
6. Communicate clearly
1. Be welcoming
6 Essential Skills for One-on-One Tech Instruction
BONUS TIP: HAVE FUN!!!
Resources
Competencies » Technology Trainer Competencies
(Colorado State Library) http://coloradovirtuallibrary.org/create/technology-trainer-competencies
» Competency Index for the Library Field (WebJunction) http://webjunction.org/documents/webjunction/Competency_Index_for_the_Library_Field.html
Learning Technology » DigitalLearn.org
http://digitallearn.org/ » GCF Learn Free
http://www.gcflearnfree.org/ » CommonCraft
http://www.commoncraft.com/ » OnGuard Online
http://www.commoncraft.com/
