“Customer Service Division and Human Resource Division of Aktel”

A Field Work Submitted to “Asian University of Bangladesh” in Partial Fulfillment of the Requirements for

The course of Organizational Behavior.

Course Title: Organizational Behavior Course Code: BBA 2403 Semester: Spring-09 Section: C Batch: 29th Program: BBA

SUBMITTED BY:

Side-Al-Rifat 200710277 Istiak Rizvi 200710088 Md. Salauddin Ahammed 200710322

Imran Hasan 200710226 Mohammad Ali Zinnah 200710350 A.K.M Mazharul Hoque 200710860 Golam Rashed Kibria 200710259 Md. Aminul Hoque 200710386

SUBMITTED TO: Md. Shawan Uddin Lecturer, Department of BBA. AUB

AAASSSIIIAAANNN UUUNNNIIIVVVEEERRRSSSIIITTTYYY OOOFFF BBBAAANNNGGGLLLAAADDDEEESSSHHH &

TM International (Bangladesh) Limited

Department of Bachelor of Business Administration ASIAN UNIVERSITY OF BANGLADESH

“Customer Service Division and Human Resource Division of Aktel”

This is to certify that, this Field work entitled “Customer Service Division and Human Resource Division of Aktel” submitted to “Asian University of Bangladesh” in Partial Fulfillment of the Requirements for The course of Organizational Behavior in BBA is a bona fide record work carried out by the following students-

1. Side-Al-Rifat 2. Istiak Rizvi 3. Md. Salauddin Ahammed 4. Imran Hasan 5. Mohammad Ali Zinnah 6. A.K.M Mazharul Hoque 7. Golam Rashed Kibria 8. Md. Aminul Hoque

DEDICATED

TO

Our Respective Teacher

Mr. Md. Shawan Uddin

Declaration

We hereby declare that this field work entitled “Customer Service Division and Human Resource Division of Aktel” was carried out by us under the supervision and

active guidance of Mr Mr. Ramzan Ali Sarder, , Senior Asst. Manager of Customer Service Division of Aktel., TM International (Bangladesh) Limited. We further assure that this project work has not been submitted either in whole or part for any Degree or Diploma at any University.

1. Side-Al-Rifat

..................... 2. Istiak Rizvi

……………. 3. Md. Salauddin Ahammed

…………… 4. Imran Hasan

…………… 5. Mohammad Ali Zinnah

…………… 6. A.K.M Mazharul Hoque …………… 7. Golam Rashed Kibria …………… 8. Md. Aminul Hoque

……………

Preface In recent years telecommunication sector take a strong place in the world. On the

other hand the world becomes smaller because of telecommunication service. In

this Field Work the objective was to know about Mobile Phone Company as well

as satisfaction of customer, recruiting, selection process and orientation, training

and Development process of the AKTEL mobile company.

The approach was to design the Customer Care and thereby enable the control

through mobile phone personal infrastructure. The project extends the use of PC

SMS Gateway server. The project used locally available resources and

technologies and was developed in a cost effective manner. The principles of

software engineering and its quality assurance measures where also maintained.

The project although a very basic contribution to the field of research, opens a

new avenue of automated system tool development and analysis on the field of

telecommunication, Internet and business issues.

The entire group members

ACKNOWLEDGEMENT

We are grateful to our course instructor Mr. Md. Shawan Uddin for his

coordination. Without his assistance we will not be able to do such professional

term report. He gave us all the directions that how can we get information for

make the term report. We would like to thank him again to give us opportunity to

make this type of report. We think this opportunity will help us to make reports for

our further courses. We would also like to thank Mr. Ramzan Ali Sarder, Senior

Asst. Manager of Customer Service Division of Aktel, TM International

(Bangladesh) Limited. With out his coordination we can not get proper

information those we needed.

We are also owed to our parents, our sisters, brothers who displayed their

helping hands to me during my studies.

Finally, special thanks to all of them who help us to make this report.

Sincerely The entire group members