WelcomeDiploma Webinar Series

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Emotional Intelligence

What is emotional intelligence?

Emotional intelligence (EQ) refers to the ability to

perceive, control and evaluate emotions not only of yourself

but others

Types of emotions

Fear

Shame

Rejection

Sadness

Powerless Hopeless

Lonely

How emotions make us behave

Certain situations trigger emotional reactions

Emotions Trigger Physical Responses

Emotions Determine Decisions

Emotions Respond to Actions

IQ v EQ

What is your level of EQ?• You feel upset for no reason. How do you react?• When starting a new job or project, how do you feel?• How do you feel when embarking on new studies?• How do you feel if you don’t get your assignment

correct the first time?• In my group of friends, I am generally aware of how

each person feels about the other people in our social circle?

How to develop your EQ

Tapping Into Your EmotionsPay attention to your bodyAvoid judging your own emotions

http://www.wikihow.com/Develop-Emotional-Intelligence

In conclusion

Emotional intelligence can be improvedPeople with high EQ tend to know how to use fun and humour to make themselves and others feel safer and happier.

Questions?

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