Barriers To Communication

Introduction Communication process Some facts Barriers in communication Barriers – sender, receiver and both. How to overcome these barriers Conclusion

Index

Communication: The transmission of a message/ideas/

attitudes/emotion, from a sender to a receiver which is understood by the receiver as the sender intended.

Introduction

Communication process

Sender Receiver

ENCODINGROUTEIDEA

FEEDBACK

INTERPRETING DECODING

Let us see why? (some facts) People remember:

◦ 10 % of what they read◦ 20 % of what they hear◦ 30 % of what they see◦ 50 % of what they see and hear◦ 80 % of what they say ◦ 90 % of what they say and do

Communication is limited in nature

If you tell 100 people something: ◦ After 24 hours, 25 % have forgotten it◦ After 48 hours, 50 % have forgotten it◦ After 72 hours, 75 % have forgotten it◦ After one week, 96 % have forgotten it

Some more Information

A barrier in Communication reduces the impact of the communication during & after the process is over.

To be more precise, communication process must address the barriers that exist in the process

So, Communication is about overcoming barriers.

Why this happens…

An Example: a video…

Communication Barriers (2009) (ZUMASCOPE) - YouTube.flv

The common barriers in communication are:◦Environmental barriers◦Personal barriers◦Administrative and financial barriers◦Time barriers

Barriers in communication

Crowded, noisy environment. People taking, music playing. No Privacy. The presence of an assistant. Telephone call.

Environmental barriers

Lake of confidence. Personal shyness. Internal conversation or internal monologue (self talk). Lack of objectivity. Culture differences Language. Emotion Discomfort in sensitive situations. Values and believe.

Personal barriers

Administrative decisions. Management strategy. Financial support. Number of staff. Goal conflicts

Administrative and financial barriers

Lack of time. Inappropriate time to talk. Inferring (conclude)

Time barriers

Lack of planning “purpose” of communication Objectives to be achieved Choice of wrong language, resulting in badly

encoded message Unshared & unqualified assumptions Different perception of reality Wrong choice of the channel

Barriers – sender

Poor listener Inattention Mistrust Lack of interest Premature evaluation Semantic Difficulties Bias / Lack of trust Different perception of reality Attitudinal clash with sender Not in a fit physical state

Barriers – Receiver

Absence of a common frame of reference affecting smooth interpretation of thoughts, feelings and attitudes from the sender to the receiver in a specific situation

Common barrier – both sender & receiver

Filtering: A sender ’s purposely manipulation of information so that it will be seen favorable to the receiver.

Information overload: A condition in which information inflows exceeds an individuals processing capacity. In this situation people tends to select out, ignore, or forget information.

Other Barriers

Perception: Receivers selectively see and hear depending upon their needs, motivations, background, experience and other personal characteristics. They don’t see reality, but interpret what we see and call it reality.

Semantic Problems: It is of vital importance for the sender to encode his message in such a way that receiver decodes it to get the intended meaning. One must aim at simplicity, clarity and brevity so as to minimize the chances of different interpretations.

Other Barriers

Eliminating differences in perception Use of Simple Language Reduction and elimination of noise levels Know what you want to convey Active Listening Emotional State Simple Organizational Structure Avoid Information Overload Give Constructive Feedback Proper Media Selection Flexibility in meeting the targets

How to overcome these Barriers

Communication is about overcoming the barriers i.e. (environmental, personal, administrative, financial and time). For communication to be effective, one has to understand that barriers exist and the knowledge of minimizing these barriers is the only way by which we will be better effective communicators.

Conclusion

“Communication is the real work of leadership.” Nitin Nohria

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