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Best practices for designing, deploying, and supporting an online environment: the Kent State Online Template 7/13/16 @ 11:35 AM - Venetian H
Director, ID - KSU OnlineBen Hollis, Ph.D.
Sr. ID - KSU OnlineVicki Gutierrez
Mgr, BlackboardBobbi Bain
Coordinator, OL - KSU OnlineDrew Shipka
OverviewStats. Design. Deploy. Support.
Bb StatsBobbi Bain
Manager, Blackboard
Online Enrollment
Online Enrollment
Online Enrollment
Bb (2015 - 2016)
20,068active Bb courses
Bb (2015 - 2016)
48,039active Bb users
Bb Growth
41%increase
Bb Staffing
3KSU-Bb staff
Bb Strategy
Templatesuniformity & support
DesigningDrew Shipka
Coordinator, Online Learning
Background
Best Practices
• Increase quality
• Ease of building
• 50% QM built-in
Simple & Flexible
• Placeholders
• General info
• Customizable
Maintenance
• Same start
• Troubleshooting
• Updates
Best Practices
• Increase quality
• Ease of building
• 50% QM built-in
Simple & Flexible
• Placeholders
• General info
• Customizable
Maintenance
• Same start
• Troubleshooting
• Updates
Background
Best Practices
• Increase quality
• Ease of building
• 50% QM built-in
Simple & Flexible
• Placeholders
• General info
• Customizable
Maintenance
• Same start
• Troubleshooting
• Updates
Background
Best Practices
• Increase quality
• Ease of building
• 50% QM built-in
Simple & Flexible
• Placeholders
• General info
• Customizable
Maintenance
• Same start
• Troubleshooting
• Updates
Background
Home
Start Here Folder
Schedule
Change Log
V2.6.6
External Website
DeployingBen Hollis, Ph.D.
Director, Instructional Design – Kent State Online
existing courseCopy
via Bb building blockSelf Service
templateKSOT
defaultBlank Shell
Bb Building Block
existing courseCopy
via Bb building blockSelf Service
templateKSOT
defaultBlank Shell
Bb Building Block
existing courseCopy
via Bb building blockSelf Service
templateKSOT
defaultBlank Shell
Bb Building Block
existing courseCopy
via Bb building blockSelf Service
templateKSOT
defaultBlank Shell
Bb Building Block
existing courseCopy
via Bb building blockSelf Service
templateKSOT
defaultBlank Shell
Bb Building Block
Building Block
Things to consider
Tracking
• Email (via form)
• Usage
• Versioning
Communication
• Email (confirmation)
• Extras
Support & Training
• Bb v ID support
• Workshops
Tracking
• Email (via form)
• Usage
• Versioning
Communication
• Email (confirmation)
• Extras
Support & Training
• Bb v ID support
• Workshops
Things to consider
Tracking
• Email (via form)
• Usage
• Versioning
Communication
• Email (confirmation)
• Extras
Support & Training
• Bb v ID support
• Workshops
Things to consider
Tracking
• Email (via form)
• Usage
• Versioning
Communication
• Email (confirmation)
• Extras
Support & Training
• Bb v ID support
• Workshops
Things to consider
SupportingVicki Gutierrez
Senior Instructional Designer
Arts & Sciences Online Learning
Support
• KSOT requests
• Not prescriptive
• Very receptive!
Ticketing & Reporting
• TeamDynamix
• Office Hours
• 48 KSOTs
Development & Maintenance
• KSOT adoption
• Master courses
• MCP & CCP
Support
• KSOT requests
• Not prescriptive
• Very receptive!
Ticketing & Reporting
• TeamDynamix
• Office Hours
• 48 KSOTs
Development & Maintenance
• KSOT adoption
• Master courses
• MCP & CCP
Arts & Sciences Online Learning
Support
• KSOT requests
• Not prescriptive
• Very receptive!
Ticketing & Reporting
• TeamDynamix
• Office Hours
• 48 KSOTs
Development & Maintenance
• KSOT adoption
• Master courses
• MCP & CCP
Arts & Sciences Online Learning
Support
• KSOT requests
• Not prescriptive
• Very receptive!
Ticketing & Reporting
• TeamDynamix
• Office Hours
• 48 KSOTs
Development & Maintenance
• KSOT adoption
• Master courses
• MCP & CCP
Arts & Sciences Online Learning
Service Catalog (TeamDynamix)
• Requestor generates tickets
• Reach a broader audience
