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•Importance of non-verbal feedback •Trainee non-verbal feedback in e-learning •Best practices
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Bring Non-Verbal Feedback From Learners to E-Learning
Randhir VieiraVP – Product and Marketing
Randhir IntroBA Economics
MA Human Resources Management
MBA Marketing
• Train in small and large groups• Work with over 1,000 customers delivering over 1 million
courses a year
Main topics
• Importance of non-verbal feedback• Trainee non-verbal feedback in e-learning• Best practices
70% of communication is non-verbal
• Expressions• Body movement• Voice tone
70%
2 examples ofnon-verbal communication
Experiment with 10 seconds of data
Predicting Teacher Evaluations
• Subjects watched 10 seconds of silent video of a only a teacher teaching a class
• Rated the teacher on a 15-item checklist of personality traits
• Ratings were the same when they were shown just 5 second clips and even 2 second clips
• Students who attended a full semester rated the teachers and their ratings were very similar to the volunteer ratings
Interview Test
• Trained interviewers met with candidates for 15-20 minutes
• Filled out a 6 page evaluation• Volunteers watched the initial 15 silent
seconds of the candidate knocking on the door, shaking hands and sitting down
• Volunteers ratings and trained interviewers ratings were very similar
Pros and Cons - ClassroomPros Cons
Ideal for smaller groups
Expensive in time and travel
Role play Expensive to scale
Lots of non-verbal communication
Not convenient
Pros and Cons – Live InternetPros Cons
Easier to scale Not great for interactions
Cost effective More distractions
Great for 1 to many communication
Need to have people on at the same time
Trainer can add non-verbal cues
Pros and Cons – Self Paced
Pros Cons
Self paced No trainee-side non verbal communication
Flexible – any time, anywhere Not ideal for role play type learning
Multi-media can be make it very immersiveTrainer can add non-verbal cues
Trainee feedback
• Quiz answers• Surveys• Questions to trainer
• Where is the non-verbal?
Explicit feedback – Pros and Cons
• Quantifiable • Easy for trainee
• Low participation 10-25%• Often not actionable
Non-verbal feedback – Pros and Cons
• 100% coverage• Authentic• Actionable
• Cross-cultural?• Individual variations• Interpretation• Large amounts of data• Privacy concerns
Examples Today
• Samsung phones – Smart Pause• Usability testing – YouEye.com• Advertising Panels – Affectiva• FocusAssist and Engagement Score –
Mindflash - www.mindflash.com
What’s Next?
• Adaptive learning paths based on learner’s non-verbal feedback – confused?
Appendix• Photo credits:
– Sleeping student– Confused girl
• Half a Minute: Predicting Teacher Evaluations• Interview Test