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Andrade and Hazlitt collaborated to design a Library Orientation & Tour workshop to predominantly Spanish-speaking staff in the university’s Facilities department, who had been underserved in opportunities for professional development. Using word-of-mouth networks on campus to promote the program, and a an organization called “Viernes Por La Tarde” to recruit faculty, staff, and student volunteers from all walks at LMU, a five-part series of workshops was created. Included is the history and evolution of the Computer Literacy Workshops; the description of the results of an LMU Service Staff Technology and Library Skills Survey; and the provision of strategies for implementing a similar program at other institutions. –Jamie Hazlitt, Outreach Librarian, William H. Hannon Library, Loyola Marymount University –Raymundo Andrade, Library Assistant III, Loyola Marymount University
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BRINGING UNDER-SERVED STAFF ONLINE @ LMU
CONFERENCE FOR ENTREPRENEURIAL LIBRARIANS 2013
RAY ANDRADE & JAMIE HAZLITT WILLIAM H. HANNON LIBRARY LOYOLA MARYMOUNT UNIVERSITY
PROJECT BACKGROUND
August 2009
PROJECT BACKGROUND
PROJECT BACKGROUND, CONT’D
FALL 2010 PILOT PROJECT
• Pilot project preceded survey • 5 workshops modeled after program at
Santa Ana Public Library • Grass roots promotion to faculty, staff,
and students for volunteers
INTRODUCTION TO COMPUTERS • Part 1: What is a computer? Functions of
the Keyboard & Mouse
• Part 2: Microsoft Word
INTRODUCTION TO THE INTERNET
• Part 1: What is the Internet? Websites,
domains, and browsers; fraud and dangers of the Internet
• Part 2: Searching & Google “en español” • Part 3: Email - What is it?
• LMU’s email system
WHAT WORKED? • Series of classes promoted cohort/community • Grass roots promotion generated sufficient
faculty, staff, and student volunteers • The “Buddy” system • Incentives • Community partnerships …
PARTNERS INCLUDE …
William H. Hannon Library Facilities Administration Information Technology Services (ITS) Viernes Por La Tarde – (a grassroots advocacy group) • The Latino Staff Association • The Latino Faculty Association • Ethnic & Intercultural Services • Chicana/o Latina/o Student Services • The Center for Service & Action • The Spanish Club • El Movimiento Estudiantil Chicana/o de Aztlán (M.E.Ch.A) • Students for Labor and Economic Justice (SLEJ)
WHAT DIDN’T WORK?
• Only one workshop for each topic • Lengthy PowerPoint presentations • Inconsistent schedule / location • PowerPoints were in Spanish
• Pilot project targeted Spanish speakers at the cost of excluding English speakers .
• Workshop on LMU’s email system
2011 SURVEY
• Designed by library & IT • English & Spanish, online & paper • 47% response rate
2011 SURVEY
2011 SURVEY
2011 SURVEY
REVISED WORKSHOPS 2012 - 2013 • Back to basics: focus on mouse or
typing skills • “Drop in tutoring” format • Consistent / predictable schedule
and location • Staff volunteers during summer;
student volunteers during fall • Bilingual • More incentives!
2012 - 2013 WORKSHOPS
• Back to basics: focus on mouse or typing skills
• Back to basics: focus on mouse or typing skills
2012 - 2013 WORKSHOPS
SUMMER 2013
• Keep drop-in format • More assessment (post-survey) • Expand curriculum to include:
• Language resources • Citizenship resources • LMU payroll/HR tools
• Fieldtrip to Los Angeles Public Library
ATTENDANCE
• Fall 2010: 10 attendees over 5 workshops. 100% attendance.
• Summer & Fall 2012: anywhere between 5-29 attendees per workshop.
• Spring 2013: 19 unique attendees – 10 attended more than 1 workshop.
ATTENDANCE
• Average attendance consistently higher than in “traditional” professional development opportunities offered to white collar university staff.
• But… varies widely depending on the time of the year.
WHAT’S NEXT AT LMU? • Spring 2013: received university
Inclusive Excellence Grant • Fall 2013 / Spring 2014: revise
workshops & communication strategy based on summer assessment
• Spring 2014: revisit all-facilities staff survey (based on 2011 survey)
THINGS TO THINK ABOUT… • Workplace culture • Communication • Variant work hours • Language • Recruiting volunteers • Scalability • Sustainability • Assessment
FINAL THOUGHTS
• Explore relationship between Information
Literacy and Computer Literacy • Create new advocates in unexpected places • Build community • Change the perception of the academic library
REFERENCES “Ratoneando” – online mouse exercise in Spanish from Palm Beach County Library (FL): http://www.pbclibrary.org/raton/intro.htm “Mousercise” – online mouse exercise in English from Palm Beach County Library (FL): http://www.pbclibrary.org/mousing/mousercise.htm www.cursomeca.com – free online typing exercises in Spanish. www.goodtyping.com – free online typing exercises in English. LibGuide from ALA Poster Session, with survey results: http://libguides.lmu.edu/facilitiesoutreach
QUESTIONS?
Ray Andrade Cataloging Assistant [email protected] Jamie Hazlitt Outreach Librarian [email protected] @jamiehaz
