Importance of Business Etiquette

Etiquette is a very important factor in determining the success or failure of a business or a person

Etiquette is the way a person presents himself to others, being comfortable and making other people around comfortable

Good etiquette reflects good impression

Professional Etiquettes

Meeting and Greeting

Practice a firm handshake

Always rise when introducing or being introduced to someone.

Provide information in making introductions

Office Etiquettes

Not to display tattoos and body piercing

Be neat, clean and conservative

Do not cough or sneeze in anyone's direction

Wear appropriate office attire,

Always act with honesty and dignity

Don’t use chewing gum at presence of others

Business Casual Dress Code

Wear formal & ironed clothes with polished shoes & nice belt

Groom & shave in a formal style that suits you

Arrive on time.

Wait to sit until the host/hostess indicates the seating arrangement.

Feel free to ask for suggestions for the order

Wait to eat until everyone has been served.

Practice proper posture;

Bring food to your mouth—not your head to the plate.

Push chair under table when excusing yourself.

Dining Etiquettes

Phone Etiquettes

Make sure of the correct number so as not to risk disturbing strangers.

Make sure that your conversations with busy people are as brief as possible.

When calling friends who do not recognize your voice, announce yourself right away.

After dialling a wrong number simply say, "Sorry, wrong number."

When the number you are calling is not answered quickly, wait long enough for someone to put aside what he or she is doing.

Know the various cultural differences of the particular country

Problem solving & issues of protocol and chain of command differ greatly between countries

Etiquette Abroad

The Etiquette of Communication

Be aware of multiple meanings of words, culturally derived words & body languages

Use gentle & polite words

Netiquette is etiquette that takes place over virtual mediums, such as email

Compose emails the way you would write a letter

Use complete sentences with correct grammar & punctuations

Netiquette